Professional Experience

Confidential

LAN Administrator

Successfully completed Migration of Office email to Office 365 for entire office. Support for proprietary Porerty management software. Administered MS Exchange 2010, Windows 2008 R2/2012 R2 and Azure servers, Apple OS and IOS devices using System Center 2012 R2 Configuration Manager, Operation Manager Data Protection Manager, Hyper-V Manager , SAN/NAS support for DAM Digital Asset Management group, Production Print Services, NSI Autostore, Esri's GIS geographic information systems mapping software, Cisco UC Phone system, Cisco Access Points and Cisco switches. Migrated from Office 2010 to Office 2013 SP1, and configured and installed direct access workstations for remote teleworking staff.

Confidenital

Specialized in Microsoft Apple Macintosh Lab systems Microsoft Apple Certifications for Academic Research Organization ARO . Part of support team for 50 Clinical trials, Lotus Notes email and messaging. SharePoint Portal support. Responsible for 3rd tier support for computer systems and proprietary clinical trial management software. Designed and implemented department upgrade strategies. Designed upgrade procedures for hardware and software. Coordinated purchasing of both hardware and software solutions. Responsible for billing and time tracking on a daily/per project basis for my self and team. Responsible for ongoing technical training for support staff and clients on a quarterly basis.

Confidential

LAN Administrator

Lead tech in the client services department of the New York office. Responsible for system design and deployments. Server updates and backups, as well as 24/7 on call support. Setup and support AV for client meetings and presentations. Provided project management for server projects including upgrade of Office printers, and support for IPad roll out. Provided support for remote offices including London, and Toronto. Successfully migrated office to most recent version of MS Office '11 and completed migration of Mac and PC systems to OS X 10.6 and Win 7 Respectfully. Support for broad range of mobile devices including blackberry, Android and Iphone. Administered MS Exchange, Windows 2003/2008 servers, Apple OS and IOS devices using JAMF Casper and Deploy Studio, SAN/NAS support for DAM Digital Asset Management group, BES Servers and Production Print Services.

Confidential

Desktop Support Specialist

Responsible for preparing newly hired employees' workstations and for the removal and tracking of departing employees' hardware as well as for location and department moves. Manage workload for a designated user community of over 450 users. Support for Legal and Accounting Department, as well as support for Bloomberg Terminals. Provided support for clients SAN/NAS devices. Completed migration projects including software upgrades OS X 10.4 10.5, CS Suite Upgrades MS Office/Lotus Notes and hardware upgrades of PC Desktop/Laptops Mac Laptop, Imac Desktops

Confidential

Help Desk Business Analyst

Implemented/documented business rules, administered system access rights. Provided both phone and email support to the user community 300 users . Specialized in PC Systems Apple Macintosh computer systems. Technical Liaison for Account Management/Finance Units and Database Engineers/Developers. Responsible for taking calls at the Help Desk and answering E-mails related to both PC and Mac computer systems as well as Lotus Notes. Responsible for logging tickets for system problems, and enhancement initiatives. Organized spring and fall staff retreats.

Confidential

Graphic Designer

• Interests and Activities
• Volunteer Worker: Central Park Summer Stage, Beacon Church Basketball Coach
• Member: NYAMDJ New York Association of Mobile DJ's , SIIA Software Information Industry Association , Board Member of NOLA Preservation Society, Village Lions Rugby RFT
• Webmaster / Chief Graphic Designer
• Image Archive support for Getty Images.

Skills

• Microsoft MSCE, Apple ACE, Experience in installation, setup, and troubleshooting both Mac and PC's, as well as various peripherals. Knowledge of Windows XP Windows 7 , Macintosh OS X 10.5 10.6 retail Server , and Unix, Redhat Unbutu Linux Operating Systems. Professional Audio-Video Specialist Certification Desktop projectors, audio/video system setup and maintenance, AV wiring and cabling, digital video cameras, video I/O, Interface setup. Tape/Disk Backup Tivoli, Maestro, Retrospect Installing Configuring Rack-mount Servers.
• Advanced knowledge of the following applications: Microsoft Office Access, Excel, Outlook, PowerPoint, Word , Adobe Products Photoshop, Indesign, Acrobat, Illustrator, Dreamweaver , Quark Xpress, SAP, Remedy, Altiris IT Management Suite, MS Exchange, Lotus Notes, JAMF Casper, IMAP and POP mail setup, maintenance and troubleshooting. Experienced in training individuals as well as groups in system operations to help them to use technology in efficient ways. Experience in both conceptual and design projects, providing copy and graphics for clients including Avon Products, BeautiControl Cosmetics, BriteSmile, Inc., L'Oreal, Maybelline, Inc., Carson Prod. Co., and L S Packaging.
• Knowledge of Shipping Procedures