SUMMARY

• 6 years of experience driving projects to deliver high-quality software, systems, and business process improvements to customers in commercial, public, private, and non-profit sectors
• Energetic, solutions-oriented change agent adept at driving enterprise-scale transformations, aligning processes and technology to drive business growth, boost productivity, reduce costs, and strengthen competitive advantage. Assertive problem solver with excellent communication and facilitation skills adept at identifying potential risks and roadblocks early, making sound decisions, resolving conflicts, and leading team members to meet project targets on time and on budget. Active Top Secret, DHS USCIS Public Trust clearance.

Highlights of expertise:

Professional Experience

Confidential

Business Analyst,

• Technologies: Visio, Rational Requirements Composer, JIRA, Java
• Champion Scaled Agile Framework SAFe methodology and Agile Scrum processes for large-scale system development and integration project. Build relationships and trust with multiple stakeholders and internal teams to ensure business problems, requirements, and processes are understood, documented, and communicated clearly to deliver complex features and added value. Create user stories and process flows, and develop manual / automated test scripts. Steer continuous improvement of customer's business processes along with those for internal software delivery. Orient, train, and mentor new team members.

Key Achievements:

• Demonstrated servant leadership in propelling transition to new methodologies and tools, including adoption of Rational Requirements Composer and Atlassian's JIRA Greenhopper tool.
• Guided testing and implementation of new tools that streamlined management of Scrum projects with complex sets of business and technical requirements.
• Created user documentation and hosted training sessions for analysts, testers, and developers.
• Organized five years of old requirements documentation to provide teams with centralized repository created new user checklists and standardized systems usage processes across multiple groups.

Confidential

IT Development Manager,

• Technologies: SharePoint 2007, 2010 , MS Dynamics CRM 2011, MS Team Foundation Server 2010, MS Visual Studio 2010, MS Project, MS Visio
• Spearheaded company transition from Waterfall to Agile development methodology developed and implemented new policies and processes, served as Scrum Master and leader for seven-member, cross-functional team, and enforced compliances at process and task levels. Worked closely with project and department leaders to determine direction based on need of business units gathered and documented requirements and user stories, prioritized projects and team tasks, and managed client expectations. Coordinated with help desk to provide development support for live applications. Kept stakeholders updated on project issues, risks, schedules, burn down, and status via weekly reports.

Key Achievements:

• Championed organizational change that enabled delivery of high-quality software more quickly and efficiently than previous Waterfall methodology.
• Provided leadership on all facets of Agile methods as they related to requirements elicitation, system design, system and user documentation, coding standards and code review, deployment, and internal, unit, and user acceptance testing UAT .
• Significantly enhanced UAT new methodology included providing customers with comprehensive system test plan, including all steps necessary for documenting results and tracking bugs from initial creation through go-live.
• Drew upon experience as development manager, Scrum Master, team lead, business / systems analyst, project analyst, developer, and customer to gain understanding and insight into the perspectives and needs of all involved stakeholders.

Confidential

Management Consultant / Team Lead,

• Technologies: MS Dynamics CRM 2011, MS Team Foundation Server 2010, MS Visual Studio 2010, MS Project, MS Visio
• Led six-member team to deliver case management and analytics system for U.S. Citizenship Immigration Services, fulfilling key portion of 24.7M project for the agency's Monitoring and Compliance branch. Managed expectations, relationships, and communications with customers, high-level government officials, and numerous subject matter experts as sole point of contact directed requirements gathering sessions, documented user stories and acceptance criteria, detailed software specifications, and presented end of sprint demos. Conducted internal unit testing, managed bug triage and resolutions, and guided user acceptance testing.

Key Achievements:

• Delivered first release of new system on schedule and within budget.
• Played instrumental role in developing and instituting UAT process that empowered clients with powerful tools for ensuring software met established requirements.
• Leveraged background in software and process development, corporate applications and reporting, project management, and business / systems analysis to step outside of traditional consultant mindset and bring greater detail focus to all project phases.

Confidential

Business Analyst,

• Technologies: HTML, XML, SQL, MS Dynamics CRM 4.0, 2011 , MS SQL Server Reporting Services 2005, 2008 , Atlassian Confluence JIRA, Windows XP, 7 , MS Excel, ConnectWise Professional Services Automation PSA software, Akken Staffing, iCIMS Talent Platform
• Capitalized on technical and analytical skills to transition easily across functions and projects, supporting development of corporate applications and reporting tools, and facilitating success of data center management, software deployments, equipment upgrades, and related services. Managed relationships with customers and vendors led IT procurement, advised on budgets and purchases, set up and administered user accounts, and conducted technical training for customers, business groups, and management.

Key Achievements:

• Played critical role in establishing Project Management Organization PMO created new policies, procedures, and processes for project management plan, and facilitated CMMI level 2 accreditation.
• Developed automated contracts and project management system in MS Dynamics CRM led data migration from legacy system, and championed company-wide system rollout.
• Consulted as onsite business and data analyst kept teams and leadership apprised of metrics involved in migration of seller services to new service loans application.
• Drove market research, presented business case, secured approval, and led move to new applicant tracking system ATS and human resources information system HRIS .
• Streamlined business processes for First Army by developing automated procurement and inventory management system and reporting system, along with associated tool for monitoring and tracking support issues.
• Developed new help desk and issue tracking system, and provided user training and support for AARP corporate applications group.
• Coordinated content analysis and migration from SharePoint 2007 to 2010, providing users with new, updated employee portal.
• Leveraged ConnectWise PSA system to simplify tracking of hardware installation and configuration information for Technology Innovation Group.

Technical Proficiencies