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Business Analyst Resume

SUMMARY

  • Proficient in credit analysis, assigning credit limits, analyzing payment trends, AR aging and customer financial stability analysis
  • Experience in large data handling, cleaning and combining data, system process redesigning and improvements, testing enhancements
  • Expertise in accounts receivable management, B2B collection and cashflow forecasting
  • Proficient in MS Excel, Power BI/ Power query, Agile

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Business process reviews, identifying gaps and suggest process improvement
  • Identifying system risks, analyzing and redesigning control processes
  • Reconciliation of salesforce orders with SAP orders
  • Review customer invoicing for completeness ensuring all cost conditions attached properly
  • Review ship and debit completeness for vendor claims and allocation to correct profit centers
  • Ensuring SOP’s are followed and system controls are in place, Training teams on new processes
  • Coordinating between different teams for process improvements
  • Preparing BRD, documenting workflow in Visio and submitting proposal for approval
  • Participating in Agile ceremonies, driving the discussion during sprint planning
  • System integration testing for quality assurance (QA) for SAP customized enhancement ensuring desired results are achieved and identifying any malfunctioning, loopholes and logging new defects
  • Documenting and training business teams on new process and assisting in user acceptance testing

Confidential

Finance & compensation Manager

Responsibilities:

  • Monthly and periodic reporting on financial performance to management
  • Ensuring payment received for all eligible sales and according to the contract terms
  • Disputing and follow - up receivable due
  • Researching and disputing chargebacks reducing receivables
  • Chargebacks and sales reporting to sales team
  • Commissions reporting based on sale team performance
  • Sales team commission processing including spiffs and bonuses
  • Incentives calculations based on Metrix achievement
  • Charging expenses directly attributable to sales team and handling disputes of deductions

Confidential

Billing and Collection Specialist

Responsibilities:

  • Managed portfolio of two large customers with average receivable balance around $50M
  • Reviewing customer credit worthiness, analyzing financial statements and ratio analysis to gauge risk exposure, recommend credit limits and insurance requirements
  • Releasing orders based on risk exposure analysis
  • Continuous follow-up of open receivable invoices, escalation of overdue balances
  • Extensive communication with internal departments like sales operations / pricing as well as communication with customer to resolve pending issues
  • Periodic reporting of overdue balances to management
  • Participating in cash & collection meetings
  • Coordinating with cash application team to allocate invoices payments

Confidential

Credit Analyst

Responsibilities:

  • Established and maintained contact with B2B customers (USA & Canada) concerning open invoices, analyzing payment trends and history, timely escalation and resolution of disputes and timely escalation of collection issues to the business
  • Handled large customer portfolio around $80M average AR balance
  • Releasing order by analyzing risk exposure and payment behavior
  • Monthly cash collection forecast reporting
  • Resolving customer inquiries, requests, reconciliations, and providing applicable documentation
  • Ensured collection and forecast metrics are achieved on the assigned portfolio
  • Investigated and resolved old open items of accounts receivable, recovering payment of unjustified deductions from customer and issuing credits for justified deductions.
  • Ensured all cash applications are accurate and complete
  • Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
  • Active participation in Cash Calls and other periodic reviews
  • Maintained credit data in SAP
  • Customer accounts reconciliation
  • Resolved pricing and shipment related issues by coordinating with pricing and customer care teams

Confidential

Credit Analyst & Collection Specialist

Responsibilities:

  • Provided recommendations on customer credit worthiness by performing financial risk, country risk analysis and analysis of existing business exposure in SAP following company’s SOPs.
  • Assessment and investigation of new customer creditworthiness
  • Assigning credit limit and asset quality rating to customers.
  • Provided inputs to management regarding customer risks changes.
  • Recommended financing arrangements regarding working capital management.
  • Managed credit analysis of 400 to 500 customers in Middle East & Africa region which have almost Euro 1.0 Billion credit exposure.
  • Provided inputs to the monthly credit meetings.
  • Proactive follow up with B2B customers for open accounts receivable and updating customer contacts
  • Invoices dispute resolution and escalation of overdues to higher levels of customer’s management
  • Provided quarterly cash forecast to management based on customer feedback & collectible amount in customer accounts.
  • Receipt allocations and open line item reconciliations.
  • Contract reconciliations with customer apart from quarterly or monthly submitted invoices reconciliation.

Accounts officer

Confidential

Responsibilities:

  • Posting and adjustments of monthly accruals/prepayments and other period closing activities.
  • Processed payments as part of accounts payable team by ensuring all payments are processed according to SOPs, contract, and purchase order, completing full payment cycle in SAP Business One.
  • Employee reimbursements and advances management.
  • Preparation of periodic financial statements and customer receivable data.
  • Processing of payroll of subcontracting employees and reimbursements of all employees.
  • Review of open items and subsequent clearance in suppliers’ account to ensure advances have been adjusted on timely basis.
  • Audit of invoice approvals and relevant documents
  • Preparation of weekly aging analysis report of outstanding invoices.
  • Preparation of final settlements of outgoing associates.

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