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Business Systems Analyst Resume

Phoenix, AZ


  • Strategic outcome - focused business professional with 20+ years of broad-based operational experience, account management, customer relations, and new product development.
  • Excellent leader, manager, and communicator working remotely with an outstanding record of achievement.
  • Managed project team for large scale merger and acquisition integrating 18K plan sponsors.
  • Oversaw sale of 50K business accounts coordinating with legal and compliance while recovering $32M with minimal acceptable risk.


  • Business Process Improvement
  • Insurance Structures
  • Policy and Contract Interpretation
  • Data Gathering and Analysis
  • Communications Strategies
  • Strategic and Business Planning
  • Customer Service Excellence
  • Dashboards and Visualizations
  • Quantitative and Qualitative Research


Confidential, Phoenix, AZ

Business Systems Analyst


  • Identified bottlenecks and implemented process improvements saving 1,000+ resource hours annually
  • Gathered requirements to facilitate on-time and under-budget digital forms conversion achieving 85% success rate
  • Performed data analysis to develop and implement integration of 100,000+ client accounts
  • Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns increasing client experience from 32% to 78% in 6 months
  • Facilitated business projects and served as primary technology liaison between the client and multiple IT groups
  • Improved ticker symbol lookup slashing overhead and boosting client experience scores to 92%


Project Manager


  • Increased Agency web traffic 87% orchestrating diverse specialty teams focused on re-engineering intranet sites
  • Built proprietary iOS and Android mobile app boosting sales 80% within 90 days of release
  • Led technology architects and developers to decommission legacy with a certified $18 million annual savings
  • Administered regulated products for loss cost management recovering $35M in ROI
  • Directed water leak detection project improving SLAs to 48 hours or less, improving customer experience to 96%
  • Managed national flooring vendor creating a nationwide referral network with $1,500 ROI per claim


Division Claim Manager


  • Developed direct repair procedures and process improvement initiatives slashing operational costs by 37%
  • Directed Quality Assurance audits with highest division rank scoring 92% across all metrics
  • Orchestrated semi-annual meetings leading KPI discussions to develop and implement strategies
  • Evaluated and crafted responses to legal interrogatories pertaining to liability lawsuits
  • Prepared annual budgets, sets corporate goals, and contributed to strategic development sessions
  • Managed 28 associates researching and investigating potentially fraudulent automobile and liability claims

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