Business Systems Analyst Resume Phoenix, AZ - Hire IT People

SUMMARY

Strategic outcome - focused business professional with 20+ years of broad-based operational experience, account management, customer relations, and new product development.
Excellent leader, manager, and communicator working remotely with an outstanding record of achievement.
Managed project team for large scale merger and acquisition integrating 18K plan sponsors.
Oversaw sale of 50K business accounts coordinating with legal and compliance while recovering $32M with minimal acceptable risk.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

Identified bottlenecks and implemented process improvements saving 1,000+ resource hours annually
Gathered requirements to facilitate on-time and under-budget digital forms conversion achieving 85% success rate
Performed data analysis to develop and implement integration of 100,000+ client accounts
Analyzed and synthesized business requirements, including conceptualizing processes and recognizing patterns increasing client experience from 32% to 78% in 6 months
Facilitated business projects and served as primary technology liaison between the client and multiple IT groups
Improved ticker symbol lookup slashing overhead and boosting client experience scores to 92%

Confidential

Project Manager

Responsibilities:

Increased Agency web traffic 87% orchestrating diverse specialty teams focused on re-engineering intranet sites
Built proprietary iOS and Android mobile app boosting sales 80% within 90 days of release
Led technology architects and developers to decommission legacy with a certified $18 million annual savings
Administered regulated products for loss cost management recovering $35M in ROI
Directed water leak detection project improving SLAs to 48 hours or less, improving customer experience to 96%
Managed national flooring vendor creating a nationwide referral network with $1,500 ROI per claim

Confidential

Division Claim Manager

Responsibilities:

Developed direct repair procedures and process improvement initiatives slashing operational costs by 37%
Directed Quality Assurance audits with highest division rank scoring 92% across all metrics
Orchestrated semi-annual meetings leading KPI discussions to develop and implement strategies
Evaluated and crafted responses to legal interrogatories pertaining to liability lawsuits
Prepared annual budgets, sets corporate goals, and contributed to strategic development sessions
Managed 28 associates researching and investigating potentially fraudulent automobile and liability claims