Loan Servicing Senior Analyst Resume McLean VA - Hire IT People

SUMMARY:

Successfully managed a client portfolio of over 75 servicers including several Fortune 500 clients.
Consulted with servicers on policies, procedures, and cash flow analysis.
Researched data reporting issues and processed related data changes.
Responsible for data reporting on over .5 million loans/25 million dollars monthly.
Scheduled and prioritized development work for both internal staff and consultant team.
Operational Technology Support
Mortgage Data Analysis
Vendor Support
Management Reporting
Project Coordination
Records Management

PROFESSIONAL EXPERIENCE:

Confidential, McLean VA

Loan Servicing Senior Analyst

Responsibilities:

Successfully managed a client portfolio of over 75 servicers including several Fortune 500 clients.
Consulted with servicers on policies, procedures, and cash flow analysis.
Researched data reporting issues and processed related data changes.
Responsible for data reporting on over .5 million loans/25 million dollars monthly.
Scheduled and prioritized development work for both internal staff and consultant team.
Supported teh design, testing, and maintenance of teh Human Resources Diversity Office Information Systems including Workday and Cornerstone.
Managed day - to-day activities in teh areas of production issues, sensitive records management, HR operational updates, reporting, and communications.
Led award winning project to move HR case management to an automated SharePoint process.
Completed monthly billing of all fee activity related to teh use of products and services for five business lines within Single Family Operations.
Provided high quality revenue assurance practices to identify fee or billing issues before invoicing.
Worked closely with business partners to ensure dat all customer information was accurate and all customer-facing systems were functioning correctly to bill customers consistent with their terms.
Primary business operations point of contact for divisional customer management tool (Oracle CRM).
Provided monthly management reporting on use trends.
Responsible for high quality data management and records versioning.
Drafted and published various communications including monthly user newsletter.
Maintained and managed teh Vendor Management System and Vendor Management Center website.
Supported Confidential contract owners with research in managing teh risk of vendor relationships.
Completed and maintained vendor profiles for key vendors.
Supported monthly management reporting on key technology vendors.

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Loan Servicing Senior Analyst Resume

Mclean, VA

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