Microsoft Certified Systems Engineer with hands-on experience developing application packages using Wise Installation System and Wise Package Studio, deploying packages using SMS and SCCM 2007, and building Windows desktop and server operating system images, including developing a single cross-platform Windows XP desktop/laptop image that was compatible with over a dozen different computer models, with additional experience with Remote Installation Services, WinInstall, Visual BASIC, VBScript, AutoIT. Experienced in providing end-user desktop support and supporting Level I /Level II IT professionals. Brainbench certified on MS SQL Server 2008 Administration and MS Windows Server 2008 Administration. Brainbench Master Certification in Computer Fundamentals Windows XP .

Business Analyst

Confidenital

• Administration, configuration, and support of Aptean ActivPlant Factory MES software, and the Windows 2003 and Windows 2008 servers, and Windows XP and Windows 7 PCs the software runs on.
• Administration, configuration, and support of Schad Automation Extend 7000 software, and the Windows 2003 and Windows 2008 servers, Windows XP and Windows 7 PCs, and Apple iOS mobile devices the software runs on.
• Automation of tasks using VBScript and creation of Microsoft SQL queries to manage and retrieve data from ActivPlant and Extend 7000 databases.
• Evaluation of technologies, such as thin clients and mobile devices, for use in the production environment.
• Configuration and support of Kepware KepserverEX versions 4 and 5 and related OPC software.

Confidenital

• Break/fix and upgrades of Dell and HP workstations and laptops.
• Deskside resolution of hardware, software, and network issues.
• Telephone support of internal and external clients nationwide for Windows XP, Microsoft Office, Internet Explorer, Citrix, Adobe Reader issues, and proprietary applications.
• Application and Operating System deployment, and OS and application updates using Microsoft System Center Configuration Manager 2007.
• Creation and maintenance of images deployed via SCCM 2007.
• Creation and maintenance of application packages deployed via SCCM 2007.
• Work with networking and server teams to resolve complex issues.
• Log all calls in BMC Service Desk Express call tracking system.
• Deployment of new PCs.
• Creation of Windows XP sysprep-based image for PC deployment to remote sites.

Confidenital

• Create and maintain Windows XP vDisk images for Citrix Provisioning Server.
• Deploy images using Altiris Deployment Server.
• Monitor backups using Backup Exec and maintain backup tape rotation.
• Monitor Windows 2003/2008 Servers, locally and remotely using Remote Desktop.
• Manage users and computers in Active Directory.
• Monitor Microsoft Exchange and IIS servers.
• Desktop and server hardware break/fix.
• Support of Windows XP computers.

Confidenital

• Monitor scheduled SQL tasks and making sure they execute as expected. Troubleshoot failed tasks and correcting issues where possible.
• Contact SQL Developer or Admin for assistance when needed to correct issues.
• Monitor scheduled backup jobs using Arcserve and make sure they complete. Fix issues with backup jobs that fail.
• Troubleshoot server issues when requested.
• Use Control-M to schedule tasks and monitor scheduled tasks. Assist computer operations personnel when needed.

Confidenital

Installed and customized websites using PHP, MySQL and HTML. Provided website hosting to clients on a Linux-based server using cPanel.

Confidenital

• Created packaged application installs using Wise Installation System to standardize application installs throughout the corporate environment.
• Created packaged installs in MSI format using Wise Package Studio to standardize application installs throughout the corporate environment.
• Built cross-platform desktop and notebook computer image that was used on 13,000 PCs globally with ImageUltra Builder, Sysprep, and Ghost, establishing a uniform computing environment to simplify support tasks and reduce costs.
• Developed utility applications in Visual BASIC, including an installation key system to prevent unauthorized installs and a computer backup scheduling system for use during global PC replacement project.
• Automated tasks in several processes with VBScript and AutoIT.
• Provided support to help desk and desktop support technicians.
• Worked with Quality Assurance personnel to ensure work was completed without defects.
• Worked with Change Management and Request Management personnel to provide technical solutions to managing assets.
• Participated in project planning with Project Managers.
• Documented procedures and processes, and worked with Technical Writers to develop more complex documentation.
• Used SMS to create collections, packages, and advertisements in order to distribute software to users.
• Used Active Directory to create users and groups and group policies.
• Logged calls in call-tracking software.
• Management and support of Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP.

Confidenital

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• Participated in roll-out of approximately 1800 PCs with Windows NT, Windows 95, and OS/2 operating systems installed.
• Responsible for installing and configuring operating systems and applications, verifying hardware and software functionality, and configuring and verifying Token Ring network connectivity to Novell NetWare 3.12, Novell NetWare 4.11, and Windows NT 4 servers.
• Responsible for day-to-day desktop support of approximately 2000 PCs in a 24x7 call center environment.
• Created and modified Novell NetWare 3.12 and 4.11 Windows NT 4.0 login scripts, user accounts, passwords, user groups, user rights, and print queues.
• Created, maintained, and installed disk images using Ghost software.
• Used WinInstall to develop automated installations of software packages.
• Used Hewlett-Packard JetAdmin to configure printers with HP JetDirect print server cards installed.
• Set up workstations to connect to Novell NetWare 3.12, NetWare 4.11, and Windows NT 4 servers using IPX/SPX and TCP/IP protocols over Token Ring and Fast Ethernet networks.
• Installed and configured various software Microsoft Office, Lotus SmartSuite, Lotus Notes, Visio, Internet Explorer, Netscape Navigator, Attachmate Irma and Extra 3270 emulators, IBM Personal Communications 4.2, Outlook, Exchange, Filenet, Lucent CentreVu Supervisor, etc. and hardware hard drives, printers, scanners, CPUs, RAM, network interface cards, motherboards, video cards, etc. and their associated drivers. Responsible for daily maintenance of Novell NetWare 3.12, NetWare 4.11, and Windows NT servers. Installed and maintained Dell, Compaq, and IBM servers.
• Installed cluster server using Windows NT 4 Server Enterprise and Microsoft Cluster Server.
• Trained new desktop support personnel.
• Used ArcServe for tape backup and restoration of server files.
• Installed and maintained Hyperion Spider-man and Enterprise software.
• Installed and maintained internal FTP server using IIS 4.0 for Norton Anti-Virus Live Update.
• Installed Citrix Metaframe 1.8 client and installed applications on Citrix Metaframe 1.8 server and configured for access via ICA client and via web browser as embedded and launched applications.
• Logged calls in call-tracking software.

Confidenital

• Answered telephone calls, supporting proprietary application used by franchisees and branch locations for scheduling, accounting, payroll, inventory, etc., and standard applications such as Windows 3.11, Windows 95, Microsoft Office, and other business-oriented applications.
• Assisted callers with Novell NetWare issues such as creating and clearing print queues, user administration, server maintenance, and tape backup operation.
• Used ReachOut software to remotely resolve application issues.
• Assisted with modem configuration of remote branches for transferring data to corporate headquarters.
• Used Colorado backup software to back up and restore files. Assisted in-house users with desktop PC problems.
• Logged calls in call-tracking software.

• Top Echelon Nationwide Interchange Service
• Telephone support of proprietary database application used by employment recruiters to share job orders and candidates for the purposes of splitting the recruiter fees.
• Assisted callers with other software and hardware issues when possible.
• Assisted callers with modem configuration for connecting with in-house BBS for downloading new candidates and job order information.
• Designed HTML World Wide Web documents.
• Assisted in-house users with desktop PC issues.
• Created on-line documentation using RoboHelp.
• Logged calls in call tracking software.