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Business Analyst Resume

San Francisco, CA

SUMMARY

  • Solutions - driven business systems and data analyst with five years of experience cross-functionally supporting and improving enterprise business and data systems. Seeking opportunities to use my diverse experience and passion for building relationships through technology solutions to drive and support enterprise business systems, business intelligence, and data analytics.

TECHNICAL SKILLS

Data Competencies: Databases Design, Management, Administration, Theory, Data Analytics, Data Mining

Languages: Python (Pandas, Anaconda), SQL (Oracle, MySQL, MS SQL Server), R, XML, Excel

IT Management: Administration, IT Systems Support, ERP Integrations (SaaS, PaaS), Agile Development

Business Analysis: Requirements Analysis, User Stories and Use Cases, Systems Analysis & Design, SDLC, Defining Business Rules and Processes, Activity Diagrams, Documentation, Unified Modeling Language (UML)

Visualization: Tableau (Dynamic and Static Dashboards), Visio, Lucidchart

Technical Skills: Shell Scripting, API Integration, Virtual Machines, Amazon Web Services, Cybersecurity

Management: IT Project Management, People Management, Personnel Training and Coaching

Productivity Suites: Microsoft Applications, G-Suite, Slack

OS: macOS, Windows, Linux

Soft Skills: Time Management, Cross-Functional Teamwork, Public Speaking, Presentation Skills

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - San Francisco, CA

Responsibilities:

  • Received, cleaned, and prepped data from multiple data sources using Python, SQL, and Excel to produce reports and derive insights for a variety of stakeholders
  • Analyzed user needs by conducting requirements analysis with end-users in order to structure, standardize, document, and communicate business requirements to technical teams
  • Performed technical and user acceptance testing for both newly integrated and existing applications systems
  • Presented business analysis findings to educate and influence multiple stakeholders including users, managers, technical teams, and executive leadership teams
  • Managed integration and delivery of a PaaS application which improved operational processes and reduced manual communications by 70%
  • Led a cross-functional team on mandatory data compliance reporting to the U.S. Government
  • Developed a custom Python application that improved data accuracy and reduced compliance reporting times by 85% and 60%, respectively, by automating data reporting workflows
  • Collaborated with institutional stakeholders and analysts to build interactive Tableau dashboards which displayed critical business-unit metrics
  • Partnered with DBAs and programmers to tune and revise ETL pipelines which improved batch data transport times by 90% and accuracy by 40%
  • Served on a weekly database review team to analyze ERP systems and discuss improvements
  • Coded ad-hoc Python scripts and SQL queries to audit and triage data on an as-needed basis
  • Served as a functional unit leader on an enterprise-wide migration project to AWS
  • Created and administered user-profiles and access levels for each database segment to protect data
  • Generated and maintained documentation for both technical and non-technical applications and business processes

Student Database Coordinator & Analyst

Confidential

Responsibilities:

  • Implemented retention strategies through data and key-metric analysis to improve business outcomes
  • Administered databases for compliance reporting and worked with central IT and external vendors to improve student data quality by 60%
  • Worked cross-functionally with other institutional business units to conduct data analysis and reporting; documenting results and processes for internal discussions
  • Acted as Designated School Official to interpret and apply SEVIS/SEVP regulations for F1/J1 student visa advising
  • Wrote re-accreditation standards for the Office of Student Services which helped the institution receive a 10-year accreditation from the Commission on Confidential Accreditation (CEA)
  • Supported student’s social, emotional, and academic development

English Instructor

Confidential

Responsibilities:

  • Delivered instruction in Confidential encompassing reading, grammar, composition, and literature
  • Developed teaching materials and supplemental standard curriculums, designed exams to test fluency and comprehension of English language, and facilitated discussions for adult and college-level students studying English language
  • Provided English interview training which helped students secure positions in major Korean conglomerates: Samsung, LG, Hyundai
  • Trained and mentored new instructors during on-boarding periods and through levels of employment advancement
  • Coached Rotary International Korea leaders on professional English communication and Western cultural etiquette.

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