SUMMARY

• Experience in working with various clients and projects including insurance, banking, healthcare, and government consulting.
• Strong knowledge of Agile and Waterfall, V - model and Software Development Life Cycle (SDLC) processes.
• Ability to handle multiple tasks independently, as well as collaboratively with team members in testing complex projects.
• Excellent communication skills, including the ability to write concise and accurate technical documentation.
• Experience identifying testing scenarios, documenting test cases, executing tests, and leading User Acceptance Testing (UAT).
• Exhibits strong analytical ability during functional testing, regression testing and UAT.
• Experience developing and maintaining use cases, Requirements Traceability Matrix (RTM), and user stories.
• Expertise in facilitating and coordinating Joint Application Requirement (JAR) and Joint Application Development (JAD) sessions with excellent interpersonal and conflict resolution skills.
• Strong working experience gathering functional and non-functional business requirements.
• Strong experience in agile-scrum development projects and coaching and mentoring team members on the process.
• Software as a Service (SaaS) implementations and integrations, process flow diagrams, and managing data flow.
• Experience developing, maintaining, and reviewing Change Requests (CR) and related documents for the CR.
• Broad knowledge of Capability Maturity Model Implementation (CMMI), and Quality Assurance (QA) standards.

TECHNICAL SKILLS

Business Modeling Tools/ Requirement Management Tools: JIRA, MS VISIO, SharePoint, Salesforce, Draw.io, Balsalmiq, Pencil, ServiceNow

Applications: MS Office Suite, MS Office 365, Microsoft SharePoint

Cloud Computing: Amazon Web Services, Google Cloud, MS Azure Cloud Technologies

Databases: SQL Server, SQL, Oracle

Operating System: Windows, UNIX, MacOS, Apple

Languages: JAVA, SQL, C++

PROFESSIONAL EXPERIENCE

Confidential, Gaithersburg, MD

Sr. Business Systems Analyst/ Consultant

Responsibilities:

• Collaborate with the Product Owner to prioritize, refine, and validate the product backlog.
• Conduct Kickoff meetings with Business Owners, Stakeholders as part of the requirement gathering process.
• Elaborate Software Requirements Specifications and Software Design Specifications for new, enhanced and legacy applications.
• Interact with Business Owners, SMEs, and Management team to identify the scope of the project and to prepare Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Ensure that all artifacts complied with corporate SDLC policies and guidelines.
• Provide guidance to Project Managers, Business Owners, Development Team and Subject Matter Experts (SME’s) to resolve the outstanding issues and action items are taken in the review meeting.
• Facilitated and managed meeting sessions with Business Owners, Business System Owners, the Development team, the Testing team, and Process Control.
• Involved in Regression testing, System testing, and User Acceptance Testing.
• Facilitate defect review meetings involving all Stakeholders to review defects, identify severity, and set priorities as per client requirements; ensuring accuracy and conforming to deadlines.
• Create workflow diagrams to validate the basic and alternate flows in the various Business and Technical Use Cases.
• Utilize SaaS Implementation to analyze issues and maintain Product owner interactions.
• Participate in the development of training materials for new technology and organizing User Training.
• Coordinate the development, design and execution of UAT.

Confidential

Business System Analyst

Responsibilities:

• Maintained requirements traceability and document change requests.
• Assisted in Sprint Planning, Sprint Reviews, Scrum Meetings and other agile activities.
• Conducted process reviews/gap analysis and add new perspective to produce solution.
• Tracked bugs and ensure issues are resolved before going to production.
• Performed Gap Analysis of system using existing documentation to identify drawbacks and bridge the gap in between.
• Collaborated with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases.
• Identify, assess, and document system requirements recommending system priorities.
• Documented product backlogs and user stories guided by acceptance criteria and obtaining documentation signoff.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Ensured that all documentations were complied with corporate SDLC policies and guidelines.
• Worked with the QA and Testing team to help with reviews on Test Plans and Test Cases for functional and integration testing.
• Maintained the requirements traceability matrix to track requirements coverage.
• Utilize SaaS Implementation to analyze issues and maintain Product owner interactions.
• Documented any issues or defects and obtained approval from stakeholders.
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black Box testing on the application.
• Assist in weekly status meetings with Development Team, QA Manager, clients and develop meeting-minutes.
• Designed and developed test scenarios and test cases based on business requirements, technical specifications, and use cases.
• Maintained standard documentation to comply with CMMI Standards.
• Project: Customer Insurance Management Systems (CIMS)

Confidential

Requirement Analyst/ Project Analyst

Responsibilities:

• Communicated with the business owner and with different levels of management to identify requirements, use cases, and to develop functional specifications.
• Analyzed the system from both the technical and business perspectives and prepare Business Requirement Documents.
• Develop use cases, use cases diagrams, and activity diagrams, to define system functionalities as per business requirements.
• Involved in developing and maintaining Requirements Traceability Matrix.
• Performed Gap analysis on the present system and documented the enhancements to meet the end state requirements of the system.
• Used SQL to conduct data validation, and data analysis.
• Actively liaised throughout the project between end users, development team, and QA team to address system issues and identify the appropriate solution.
• Project: Online banking Application