SUMMARY

• Senior Scrum Master, Agile Project Manager, and IT domain expert with over 10 years of hands - on Agile experience.
• Results-oriented agile coach focused on empowering teams and team members to collaborate effectively and deliver real incremental business value on large scale technology transformation efforts and thorough on-going enhancements.
• Experienced in all areas of the agile software life cycle including project management, business analysis, and technical engineering. Problem solver, quick learner, and self-starter.
• Possess the ability to see the big picture while paying attention to the details to help team members to focus on only the critically valuable work.
• Strong work ethic for high quality work even under tight deadlines.
• Searching for a challenging role focused on facilitating effective collaboration and software delivery practices in a fast-paced dynamic business environment.
• 5+ years experience Senior Scrum Master / Project Manager for 2-3 agile scrum teams
• Certifications: Certified Scrum Master - Scrum Alliance, Certified Agile Practitioner- PMI
• Agile coaching, cross-functional team collaboration, multi-disciplinary training, goal oriented coaching
• Manage and deliver complex cross-program transformative initiatives like Master Data Management
• Risk management/Change Management, Business Analysis - Requirements gathering and gap analysis
• Testing Management: Front-end Functional, System, Integration, Web Services, Performance, Latency, Regression, User Acceptance, Automation Frameworks
• Industry experience (eCommerce, Publishing, Health, Retail, Finance/banking)

TECHNICAL SKILLS

Management Tools/Alert/Test/: JIRA, Confluence, Sharepoint, MSProject, Basecamp, Workzone, Quick Test Professional (QTP), Quality Center (QC/ALM), Test Director, TestComplete, Load Runner, Selenium Webdriver, Rational Clear Case/Quest, Bugzilla, REST, SQL developer, TOAD, MySQL Workbench, RoboMongo, NoSQL, Sumologic, NewRelic Manager, Fiddler, SOAP UI, DbVisualizer, Cleaver Data Generator, Smartdraw, Smartsheets

Web/Programming Technologies: C, C++, Visual Basic, Java, VHDL, HTML, HTML5, .Net, VB.Net, ADO.NET, SOAP, WPF, J2EE, J2ME, Perl, SQL, IIS, PL/SQL, XML, AJAX, JSP, ASP, JavaScript, VBScript, Dreamweaver CS5, Joomla, Front Page, CS5, Illustrator CS5, Flash CS5, PHP, Python, Ruby on Rails, Bitbucket, Drupal, REST Assured, Swagger

Databases: Erwin, Oracle(8i, 9i, 10g, 11g), MS-SQL Server, MySQL, NoSQL, MS Access and DB2

Software/Applications: MS Office Sharepoint, UML, Adobe Acrobat, MS Visio, MS Project 2013/2016, MATLAB, Multisim, Photoshop, Quartus II, Visual Studio, NetBeans, Eclipse IDE, IntelliJ, CMS, CSRT, Confluence, JIRA, STIBO-STEP, Lucidchart, Smartdraw, Visio, Sonarqube, Cobertura

Browsers & Servers: Internet Explorer, Firefox, Chrome, Safari, Opera, Apache Tomcat, Apache TomEE, WebLogic, JBoss AS, Apache SOLR, Apache Kafka, Endeca Search

Operating Systems: Windows 98/XP/Vista/7/8/10, UNIX, RedHat Linux, DOS, MAC, IOS.

Networking: TCP/IP, Ethernet/LAN, FTP, DNS, Switch, Routers, Routing Protocols, VMware, AWS, Solarwinds

PROFESSIONAL EXPERIENCE

Confidential

Senior Scrum Master / Agile Project Manager/Business Analyst

Responsibilities:

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings for multi-team program with over $4m in annual technology investments
• Supported teams utilizing “servant-leadership” and “lead-by-example” as paradigms for coaching
• Removed impediments by starting with goal definition, problem identification, high-touch collaboration, and creative problem-solving techniques to keep teams focused on business value delivery
• Built relationship with Product owners and other stakeholders to facilitate team's interaction
• Worked with the Product Owner on a consistent basis to ensure highest levels of business function were getting addressed across the teams roadmap, as well as maintaining a strong backlog via healthy dialogue.
• Worked with various stakeholders, program managers, scrum masters to triage, solve, manage interdependencies and nurturing strong partnerships.
• Daily mentoring on agile values and philosophy in the context of Scrum (process, roles, ceremonies, artifacts)
• Bi-weekly custom-designed training sessions on agile principles and practices, project management, and team motivation/effectiveness, based on observations of teams’ attitudes, behaviors, and performance over time.
• Reviewed spikes in data service APIs via New Relic and encouraged the team to be more proactive to ensure customer data was not compromised.
• Protected the team on numerous occasions from scope creep and educated the business to consider capacity vs. priority.
• Developed an intake model via google forms, allowing 9 lines of business’ to send their requests, and automatically ticket would be created in the Kanban board of JIRA for prioritization .
• Assembly of monthly presentation on programs’ health and performance for executive management, reporting on teams’ metrics and outcomes (via Jira), including identification of issues, opportunities, and plans of action for increased quality and productivity.
• Tracked and effectively communicated team velocity and sprint/release progress, remediation plans, and recommendations to all affected teams and management.
• Facilitated the quarterly release planning in absence of the Head Agile Lead/PMO Director.
• Proactively identified risks and documented on risk charter along with mitigation plans on confluence/google drive.
• Developed, implemented, and managed team metrics in order to make recommendations for improvement.
• Pushed for the enterprise to move over from the very expensive webex suite, and adopt the optimal google meet/chat for ideal colocation and communication across various geographic locations.
• Prepared transition of roles, responsibilities, management ownership, reporting relationships, and on-boarding of new personnel for skill set gaps in future-state org structure
• Managed recruiting pipeline for engineering associates and experienced hires: vendor management, resume evaluations, phone screens, onsite interviews
• Ensure correct capture of requirements and change management
• Overall management of the Attribute mapping deliverable for 8 current state business processes
• Conducted requirements gathering sessions to understand current state data flow resolve outstanding questions and complete data mapping analysis documentation
• Presentation in annual Technical summit on the Importance of Business Agility
• Architected strategy to move testing forward to Automation for complex hosted SAAS MDM tool
• Prepared transition of roles, responsibilities, management ownership, reporting relationships, and on-boarding of new personnel for skill set gaps in future-state org structure
• Managed recruiting pipeline for engineering associates and experienced hires: vendor management, resume evaluations, phone screens, onsite interviews
• Agile Practitioner- Applied knowledge of various Agile frameworks such as Scrum, Lean, XP, SAFe, Kanban, LeSS

Confidential

Quality Engineering Lead

Responsibilities:

• Synchronized with the Lead Business Analyst, Product Owner, QA Manager, Development team, Database team, and Director of Programs to understand the design and functionality of the application
• Subject matter expert in the various data architecture components - internal (Onix, Epic, Libre/InScribe, Millennium) and external (BookWizard, Teachers, Parents, and CMS PCD-BookEditor)
• Managed offshore team on data migration for the Product Collateral Database which included oversight of mapping of data elements from source to target database
• Lead the backend testing effort for PCD by developing, and executing queries against MS-SQL Server & MySQL Database
• Engaged by product owners to help facilitate expected results and obtain sign-off on UAT
• Executed different phases of testing per project plan
• Monitoring and reporting daily progress of testing effort including defect management
• Member of the Scrum process (sprint planning, daily scrum, retrospective meetings, business team demos)
• Provided input on the daily defect triage meetings to ensure defects were accurately identified and assigned to the right owner
• Worked in HP Quality Center for test case creation, execution, and status reporting
• Distributed daily status reports to QA manager
• Key analyst support role - bridging business rules and requirements into test scenarios for the entire team
• Led black box, gray box, and white box testing effort
• Maintained requirements traceability matrix to ensure testing met business specifications
• Performed mobile testing with various devices such as iPad, Kindle, Samsung, Asus, Nexus, and OS including Android, and iOS
• Developed automated test scripts in VB Script to handle heavy dynamic web content
• Experienced with testing CMS applications including: Trade, Book Editor, eBooks, TCOOL, PCOOL, SSO, and various other business channels
• Provided strategic direction on a long-term automation testing framework that was cost effective
• Provided support for proprietary CSRT called EMS for QA and Dev, and default CSRT for Customer Services
• Data and testing support contact for eBooks channel group

Environment: Agile, Scaled Agile Framework, Scrum, Lean, Kanban, Erwin Data Modeler, Tableau, STIBO STEP MDM, AngularJS, HP QTP, VBScript, REST, SQL, PL/SQL, HP Quality Center, Target Process, JIRA, Clarizen, Rally, Jenkins, Java, JSP, Win Server, HTML5, XML, HTTPS, FTP, Business Objects, DB2, Oracle, MySQL, MS-SQL, NoSQL, AWS, Kafka, KONG, Fiddler, Jenkins, WSO2, SOAP UI, Cloudberry, Linux, Windows, Sumologic, NewRelic, Lucidchart.

Confidential, New York, NY

Sr. QA Engineer

Responsibilities:

• Involved in whole life cycle of QA Methodologies starting from Test Planning, Test Design, Executing, Reporting and Tracking the defects using Quality Center
• Validated functionalities and behavior of the CareEngine application through both Manual and automated process
• Developed automated test scripts from scratch using Descriptive Programming in VB Script and helped introduce Selenium RC.
• Coordinated with the Business Analyst, Project Manager, and development team to understand the architecture and functionality of the application and provided thorough feedback via the voice of the customer.
• Tested complex cross-functional and integrated system/application activities and performed integration and End-to-End testing for billing transactions, Medicaid claims submission, portals, and others
• Performed back end testing by designing and executing complex SQL Queries to extract data from different data sources and Schemas
• Performed Load/performance testing and stress/endurance testing using HP Load Runner to ensure stability of the internal application.

Environment: HP QTP, VBScript, SeleniumRC, REST, SQL, PL/SQL, HP Quality Center, Load Runner, JIRA, Java, JSP, Win Server, HTML, XML, HTTPS, FTP, Business Objects, DB2, Oracle, MySQL, Unix, Windows

Confidential, New York, NY

Quality Engineer

Responsibilities:

• Performed both Manual and Automated testing on payment portal
• Reviewed the Functional Requirement Specification, use cases, design mocks, wireframes with the Business Analysts and development team for auto
• Prepared and executed the Test Plan and identified the Test Data needed for test execution
• Designed Test Case (Functional, Database and GUI), reviewed and executed them in Quality Center
• Developed and executed test cases for tracking billing & payment status and notifications, integration test cases for user/customer logins, user/customer registration & system test cases for billing at different intervals
• Conduct strategic test team meetings to prepare list of test scenarios from the given set of business requirements and to discuss the data conversion process through ESB using XML
• Designed and executed SQL queries for the ETL Data (using TOAD) during Business Object reports validation
• Defect Tracking, Validation and Participated in the daily defect review meetings
• Involved in Block box testing, performed detailed functional, Regression, UAT testing, Positive testing, Negative testing, Cross platform testing and Cross browser testing manually
• Attended performance meetings with Developers and Business Analysts to review the testing process.

Environment: HP Quality Center, QTP, LR, Change point, MAC OS, Safari, Chrome, Firefox, .Net, Java, Oracle, IBM Web sphere, Sun Solaris, EJB, MQ Series, Unix, Linux, IBM Trivoli, Web Services, REST, XML.

Confidential

Business Analyst/Quality Analyst

Responsibilities:

• Collaborated with Engineering and Development teams to design, develop and execute testing plans to thoroughly exercise new application products and features
• Developed test cases, test scripts and test matrix for test execution
• Assisted the successful completion of software projects by executing on software quality activities throughout the software development life cycle
• Participated in coordinating test plans with Engineering, Development and customer facing teams to reconcile dependencies and provided a coordinated release cycle
• Provided feedback on product design, identified user scenarios, established quality criteria, tracked code coverage, and worked with other test and development teams
• Interfaced heavily with Product Management, Business Analysts, QA Team Members, Developers and Development Managers to coordinate all performance testing efforts
• Built new methods to minimize manual testing by developing testing tools to exercise various components in all application products
• Assured product design and performance, conform to product requirements and specifications
• Performed usability, platform compatibility, and stress testing for company's applications
• Attended daily stand up, release planning, weekly QA meetings and gave demos