PROFESSIONAL SUMMARY

• Exceptionally organized and resourceful Business Analyst with over 6 years of Healthcare and retail e - commerce industry experience.
• Strong Knowledge of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP), and Agile methodologies.
• Result oriented Joint Application Development (JAD) facilitator and meetings coordinator with excellent communication and interpersonal skills.
• Extensive experience in creating and documenting Business Requirements and System Functional Specifications including use cases.
• Extensive experience in creating Wireframes / UI Design using MS Visio, Axure, Snagit and Paint
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), drawing UML diagrams, Activity Diagrams, and State Diagrams using Rational Rose & MS Visio.
• Track and maintain Stakeholder requested enhancements and changes using SharePoint.
• Strong presentation skills and ability to tailor presentations towards different functional areas of business.
• Experienced in software testing which involved development of test cases and test scripts, and User Acceptance Testing (UAT).
• Experience in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of needs, and perspectives of both the business users and the technical team.
• Team player, energetic, result-oriented, fast learner, excellent communication skills with strong research capabilities.

TECHNICAL SKILLS

Modeling/Software Process: UML, SDLC, RUP

Business Modeling Tools: MS Visio 2007, 2010, Star UML 5.02, Rational Rose 6,7

Requirement/Defect Management: CMS, Requisite Pro, Clear Quest 6,7, DOORS, JIRA, Remedy

Project Management: MS Suite 2003, 2007 (Word, Excel, Access, Power Point, Project), MS Share point 2007, MS Project 2003, 2007

Design Architecture: COM, OOP, OOAD, XML, DTD

Databases: SQL Server2000,2005, Oracle8i/9i/10g/11g, MS Access 2003, 2007

Web Design / Portal: iRise, Portal Photoshop, HTML, Balsamiq

Operating Systems: Windows 9x/2K/NT/XP

Professional Experience

Confidential, CA

Healthcare/Agile Business Analyst

Responsibilities:

• Assist the Product Owner in maintaining product backlog, plan release back-log and participate in iteration planning session with development team. Work across multiple agile team to support enterprise level epic
• Work with Product Owner to define product features and write epic user stories to monitor and track business value delivery. Meet with business and IT stakeholders to solicit requirements and create user stories using the INVEST criteria.
• Work with other BA to create an environment to foster knowledge transfer related to agile practice and product features and functionality.
• Implemented the SDLC for the developing life cycle and followed the standards process in the application.
• Translated business requirements into functional requirements and approaches for developers.
• Workflow documentation and comprehensive training to the healthcare clients.
• Analyzed corporate healthcare business processes to develop customized solutions.
• Working with Medicare operational management to monitor, trend and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.
• Interacted with healthcare clients to gather requirements, objectives, and input and output requirements.
• Ensured the accuracy and consistency of the data during the data loading process.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.
• Developed a detailed test plan and test cases to cover all the requirements.
• Used rational Rose to create UML diagrams such as use case, activity, sequence, class and component diagrams.
• Developed Flowchart and process diagram using Microsoft Visio.
• Analyzed data architecture, documented and delivered data mapping, performed risk analysis.
• Frequently communicated with developers to resolve technical issues.

Environment: Oracle, Java, MS-Office, MS-Project, UML, Rational Rose, Windows XP, MS Visio, SAS, Share Point, EPIC, Facets, SQL Server.

Confidential, MN

Business Analyst

Responsibilities:

• Actively involved in requirement gathering and requirement management. Analyzed requirement, assigned attributes and segregated them into high level and low level use cases using Rational Requisite Pro
• Conducted JAD sessions with different stakeholders and development team as and when necessary to elicit use cases
• Developed requirement traceability matrix and attribute traceability matrix to manage changing requirements
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components
• Created Use-Cases, Wireframes and State Diagrams to demonstrate software architecture and interaction of system components before prototyping. Used Rational Rose, Requisite-Pro for requirement traceability
• Designed Wireframes which allowed development of variations of a layout to maintain design consistency throughout the E-Commerce site
• Carefully analyzed vision document and devised detailed interview plan and guidelines for the interview process
• Interviewed the domain experts and carefully recorded the requirements in the format that can be reviewed and understood by both business people and technical people
• Assisted in documenting various business related texts
• Helped in designing workflow diagrams with the help of UML
• Prepared documents to conduct professional meetings for the client and team members
• Participated in enhancement meetings to make the product more effective in real time. Worked with developers and QAs to clarify
• Extensively used brainstorming sessions to generate ideas

Environment: Agile Scrum, MS Office, MS Visio, MS Project, JIRA, SharePoint, UML, SQL

Confidential

Healthcare/Business Analyst

Responsibilities:

• Managed the full implementation & launch of Activity Rx/A Rx application built on Salesforce platform which would speed up process of FMLA/Disability forms to patients, eliminating time wastage, costs, & improving infrastructure
• Managed end-to-end pathway and launch of standard of care for transgender health across Hospital.
• Managed the systems upgrade to support the launch of this health benefit. Worked with Business to document requirements, and with IT teams to ensure impacted systems and code was developed according to the requirements. Coordinated large scales of sensitivity training in medical centers providing care for transgender members. Developed detailed Project Plan to track work and dependencies.
• Managed the implementation of a new custom Salesforce.com application to coordinate Flu campaign, ensuring all 500 physicians, supporting health staff, and administration get flu shots. Provided education, including input from Executive Leadership Team. The application resulted in Flu shot rates at 97% and up (those opting out for medical issues reflected).
• Planned large scale training as part of Continuing Medical Education events (CME). CME training provided for physicians via conferences, and based on either performance gaps, or issues that impact medical care. Coordinate marketing materials with CME office for approval, and budgets allocated.

Environment: MS, SQL, Oracle, salesforce, MS- SQL 2008, MS-Office, MS-Project.