SUMMARY

• A graduate of B.S. Computer Engineering, I have 28 years of IT experience starting with being a developer and moved to Team Lead, IT Manager, Regional Infrastructure Lead, Regional PMO roles and Lead PM role.
• The most recent being Lead Project Manager.
• My skills include Project Management, IT team management, Business Relationship Management, ITIL Process management and audit, IT Planning, Budget Management, Business Continuity Planning, Transition and Release Planning, Business Analysis, Communication Planning and Process Design.

PROFESSIONAL EXPERIENCE

Lead Project Manager

Confidential

Responsibilities:

• As Lead Project Manager, I have multiple projects that I am running simultaneously for Arizona Public Services, Paradigm’s client for PMO support.
• From the last 1 ½ years, the projects I have successfully implemented include Customer Care and Billing system enhancements, Tiered Metrics enhancements (Cognos reporting area), Aps.com PaaS migration (client web and mobile application migration from IaaS to PaaS) and Enterprise Pi Operational Tools (maps data reporting).
• I am currently managing the projects for Aps.com enhancements for 2021, CC&B Rate Case implementation and CC&B Upgrade.
• As part of being lead PM, I had full management of the projects including financials.
• The projects I have implemented were within budget and delivered on time.
• I have also helped introduce Agile delivery in the areas of CC&B and Aps.com.

Scrum Master

Confidential

Responsibilities:

• As Scrum Master, I am a servant leader to the team, making sure that the team is guided to work in a scrum framework and help the team remove impediments to effectively and efficiently deliver the work.
• I facilitate ceremonies such as daily stand - up, sprint grooming and planning, team demos, system demos, sprint retros, SAFe (Scaled Agile Framework) Program Increment planning and Inspect and Adapt.
• I work hand-in-hand with the Product Owner in making sure that features and stories are clearly defined and acceptance criteria are available as per definition of ready, so that the team will be able to right size the stories and ready to pull the stories in the sprint.
• I work with the team to make sure that the team has the information and support they need to be able to estimate the stories and deliver them as per the acceptance criteria and definition of done.
• As Scrum Master, I also guide the team in continuous planning so that the team will be able to gain idea on the work and effort that are in the line up for the next two sprints.
• I also meet with fellow scrum master and our RTE for our regular scrum of scrums where we discuss updates from our teams and share experiences and techniques.
• Since our train moved from using TFS to Agile Craft, I have also created reports for our train which includes burn-up charts based on effort and velocity/capacity, objectives and features status reporting.
• Teams I have served/guided includes Privileged Access Management, Provisioning Team for applications and tooling, and Provisioning team for process and governance.
• As Transition/Deployment Lead, I managed the transition to support and deployment/implementation of the releases.
• To name a few of the products that I managed the releases are Active Directory, Enterprise Directory, Azure, AD Connect and Advanced Threat Analytics.
• This role includes creation and implementation of robust deployment plan, communication plan, resource plan, impact/risk mitigation plan, change management, remediation plan (if needed) and orchestrating the preparatory, actual and post deployment work.
• Some of the big releases I managed include the migration of Active Directory from version and Domain consolidation with 2,000 applications impact, MSOffice and Exchange upgrade and Users provisioning with ~30,000 users impact, and “Enterprise Directory migration to Radiant Logic HDAP with 454 applications impact.
• I also did process refinement for Transition and Release and Introduced flexibility and adaptability to the Transition and Deployment practice to make it adoptable to Agile.

Confidential

Responsibilities:

• My most recent role in SC Confidential was a Regional PMO to setup the shared service center for the Asia subsidiaries. Shared service center performs back/front office services to the following countries in Asia in the fields of IT, Supply Chain and Financials:
• Australia, New Zealand, China, Taiwan, Hong Kong, Japan, Korea, Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India.
• This includes implementing SAP in the 5 countries.
• This was a 2 ½ year project in 5 waves where waves include between 2-5 countries moving the business functions to the shard service center. The project team included infrastructure team, HR, 3rd party consultants and Center of Excellence business process teams within the Supply Chain, Distribution and Finance areas.
• My main function was to support the global PM as regional PM for creating/reviewing and managing the project plan, resource planning, budget management, stakeholders reporting and KPIs reporting.
• Project phases include kick-offs, knowledge transfer, business process blue printing, business process designs and development,, applications development, implementation/roll-out, stabilization and close-out.
• Other areas of work include risk and issues management, KPI setting and reporting, stakeholders reporting for the pre and post implementation reviews, transition and sign offs.
• Stakeholders include country managers, directors, functional managers, super users, shared service center leadership team and global project owner.

Confidential

Responsibilities:

• As Infrastructure Lead, I managed the infrastructure teams in the 6 subsidiaries in Asia in delivering infrastructure support and projects for China, Japan, Korea, Taiwan, Hong Kong and Philippines.
• My team comprised of local technical support and contractors who provided daily support, management and projects delivery.
• As Infrastructure Lead, I performed business relationship management, people management, budget management, process management and project/program management in the infrastructure area for both support and project delivery.
• Some of the infrastructure projects/management delivered include Domain consolidation, Office and Active Directory upgrade, delivery of infrastructure needs for the set-up of the shared service center, delivery of SAP infrastructure requirements, setup of connections and infrastructure between the office and the manufacturing and delivery centers, support of business expansions and acquisitions, desktops/laptops/servers/networking equipments upgrades and replacements, ITIL assessment for the global Infrastructure process and Change Manager for the Asia region.

IT Manager

Confidential

Responsibilities:

• As IT Manager, I managed the IT team and contractors in supporting the IT operations both for the on-going support and project delivery.
• This includes the areas of Applications and Infrastructure.
• My accountabilities as IT manager include people management, business relationship, budget ownership and management, IT vendor management and business continuity planning.
• Some of the projects delivered include major ERP upgrade, On-boarding of employees from Bayer acquisition, Business Continuity Planning, Infrastructure maintenance and upgrades in the areas of workstations, printers, windows servers, database and networking equipments and re-design.

IT Manager

Confidential

Responsibilities:

• As IT Manager, I managed the IT team and contractors in supporting the IT operations both for the on-going support and project delivery.
• This includes the areas of Applications and Infrastructure.
• My accountabilities as IT manager include people management, business relationship, budget ownership and management, IT vendor management and business continuity planning.
• Some of the projects delivered include Y2K planning and implementation, setup of connection to 3rd party distribution center, development of Concessionnaire system and setup of Data warehouse for reporting using Cognos and SQL

IT Manager

Confidential

• As IT Manager, I managed the IT team and contractors in supporting the IT operations both for the on-going support and project delivery.
• This includes the areas of Applications and Infrastructure.
• My accountabilities as IT manager include people management, business relationship, budget ownership and management and IT vendor management.
• Some of the projects delivered include implementation and support of the ERP system, connections to 3rd party distribution center and installation of IT infrastructure to the warehouse and manufacturing line.