SUMMARY

• Developing a change management road map encompassing a remodel of the current PMO practices, project management methodology, and work management practices for the Service Delivery team.
• Responsible for the solution and technical architecture of an Azure DevOps Process and Project template designed to accommodate the new methodology and feed PowerBI dashboards.
• Documenting the BPM and methodology encompassing the methodology process, best practices for each role, auditing method, and approaches to addressing compliance issues using a growth - friendly and productive culture.
• Instrumental in rolling out the new methodology and monitoring all project backlogs, risk registers, and surveying customers for feedback.
• Driving continuous improvement check points, coaching, and remediation of concerns for the PMO and consulting teams as needed and via weekly retrospectives.
• Facilitating customer engagement, program management, project management, and sales presentations across the spectrum of the US market and high-profile international customers as needed.
• Acting as the organization's Azure DevOps subject matter expert and lead administrator.
• Designing a talent acquisition and retention plan for all Service Delivery positions.
• Conducting interviews and evaluations for positions encompassing high risk and high visibility.
• Hosting 1x1's with staff members to provide a wellness check and safe place to address personal and environmental concerns regarding their job satisfaction, growth, and success factors.
• Assisting the company in designing a completely remodeled website, set to launch later this year, encompassing user experience, user interface design, performance scalability, maintainability, and integrations with social media.

PROFESSIONAL EXPERIENCE

ERP Program Manager

Confidential, Concord, NC

Responsibilities:

• Assisted the organization in achieving digital transformation. Responsible for researching and proposing a three-year vivid vision roadmap encompassing the implementation of Dynamics 365 for Finance and Operations to replace the legacy AS400 system, implementing Microsoft CRM, remodeling the IT department practice, and establishing a financial cost center for IT.
• Created the detailed enterprise architectural plan to converge all servers and software services to Azure and Office 365 including the architectural remodel of the network infrastructure for 18 national locations.

Senior ERP/BI Consultant/Enterprise Architect

Confidential, Greenville, SC

Responsibilities:

• Solicited and facilitated multiple corp-to-corp contracts with organizations in need of assistance with large ERP and/or business intelligence projects. Worked from a P&L level down instituting necessary policy to ensure measurable results.
• Coached C-suite, business, and customer stakeholders on Agile/SaFE practices while leading expectations on that basis…

Senior Program Manager/Enterprise Architect

Confidential, Arcadia, WI

Responsibilities:

• Drove a 500+ active project portfolio spanned across 750 FTEs and contractors, built an Agile based project practice, managed the kickstart of ITIL process, COBIT based policy, and facilitated the convergence toward operational singularity across all IT department verticals.
• Conducted a multi-site Dynamics AX 2009 & 2012 ERP implementation for brick and mortar retail as well as e-commerce.
• Consulted on the technology and business evolution of the warehousing, inventory management, supply chain, retail systems, customer service, and manufacturing practices of the company incorporating Agile based methodology.

Product Assurance Engineer

Confidential, Lexington, SC

Responsibilities:

• Provided in-depth quality and usability validation for Scout, a mission critical VoIP radio touch screen console system used by airlines, shipping companies, government municipalities, military agencies, utilities, and emergency services throughout the world.
• Conducted advanced interface and audio stream usability studies encompassing golden ratio, trend, and survey-based research across all markets and corresponding environments.
• Designed, built, and managed a fully automated testing network including ~200 workstations, ~50 servers, ~70 telecom radio and phone servers and endpoints, and the company product lines. Configured and managed all corresponding CISCO switches and radios.

Product Manager/Supervisor

Confidential, Columbia, SC

Responsibilities:

Managed customer implementations, services, and support for all product-lines. Using Scrum/Agile methodology, directed three development teams to facilitate the stabilization and growth of DoceServe, a forms processing application, DoceScan, a highly secure yet feature rich archiving solution, and DoceView, a secure web-based document navigation solution. Stood up a formal software quality assurance team. Stood up a technical writing group instituting document control, writing standards, and knowledge socialization processes for internal stakeholders as well as the customers. Instrumental in establishing source code management, deployment, and product release policy.

IT System/Server/Network Telecom/Data Administration

Confidential

Responsibilities:

• Served as an IT technician and support manager for multiple retail, manufacturing, medical, political, and financial organizations.
• Learned the basics of project management, business analysis, data analysis, and gained a wealth of technical methodology and solution knowledge. *Some work facilitated for a family owned medical software business.