Account Manager Resume Profile AR - Hire IT People

Qualifications Profile

Highly self-motivated and results-driven management professional with more than 35 years providing high-performance leadership in sales, customer service, project management, and technical support in the telecommunications industry. Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing operational efficiency and cost effectiveness, or resolve process and people-centric work issues even under stressful work conditions. Well-organized and resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks. Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire customer confidence with the business while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Strategic Planning Execution
Sales Strategy Development
Business Development
B2B/B2C Sales Management
Territory Sales Management
Customer Service Management
Relationship Management Customer, General Public Suppliers
Business Operations Management
Technology Service/Solutions Sales
Client Product Presentation
Multiple Account Management
Fiscal Budget Management
Profitability Management
Financial Reporting
Project/Program Management
Inventory Management
Process Review Improvement
Service Quality Management
Policies Regulatory Compliance
Project Management
Staff Supervision Training
Records Document Management
MS Office, Email/Webmail, Web Research, Social Networking, Salesforce.com

Professional Experience

Confidential

Business Unit Manager

Responsible for the addition of business services in Arkansas and Tennessee. Mission was to add MRR to the fiber network with voice, metro, internet and specialized connectivity. Developed a new managed voice product that accounted for 40 of the increased recurring revenue. Managed sales teams in all Ritter markets.
Managed the business unit sales team to reach 168 of budget.

Confidential

Regional Vice President

Responsible for directing the day-to-day sales activity of a 30M interconnect and resale organization. Managed over 200 re-sellers and 5 direct offices. Developed and executed sales strategies across all products including hardware, video and voice services, and data products. Travelled extensively to regional offices.
Developed a Managed Services offering to increase margins and closing ratios.
Utilized resale agreements with XO, Nuvox and AT T to offer total turnkey solutions with solid ROI.

Confidential

Enterprise Account Manager

Managed 27 key accounts to gain Cisco product share. Met with IT and C level customers to develop a technology plan to set the course for short and long term projects. Worked with partners to develop sales teams and marketing plans. Provided top end sales support to account managers and engineers. Trained new hire on selling Cisco Call Manager systems.
Successfully forecasted sales within 5 of bookings. Exceeded market quota by 14 .

Confidential

General Manager

Responsible for generating new customer accounts as well as servicing existing customer base. Managed offices in Austin and San Antonio, Texas. Met with C level executives to recommend blended applications and technical solutions mostly involving call center measurement tools advanced call routing and CRM interface. Recruited and trained sales teams. Forecasted bookings and revenue to senior management. Tracked activity and opportunities using Salesforce.com in selling hardware, software, MPLS, Internet, specialized network services and Co-location.
Increased sales from 3.2M to 6.8M.
Doubled sales per representative from 640,000M to 1.3M.

Professional Experience continued

Confidential

Regional Sales Manager

Managed day-to-day sales activities to ensure sales bookings quotas are achieved. Responsible for branch turn around within 24 months. Hired, fired and coached sales team. Developed resale plan for network services to drive core connections with increased margins and monthly recurring revenue.
Increased regional sales from 900,000 to 3.5 million within 18 months
Built and managed a sales team to 180 of quota. Awarded Retail Sales of the year 2003.

Confidential

Eastern Division Manager

Responsible for managing P L of 110M as well as multiple branch financial performance utilizing current Budget, Work Order reports, Balance Sheet, and SG A trend reports. Managed 47 employees from sales and marketing, operations, accounting, administration, and inventory control. Responsible for Responsible for offices in Tampa, Orlando, Tallahassee, and Jacksonville Florida. Served as a member of the VoIP Team .
Successfully managed and grew Start-up offices in the Florida market through acquisition or new development.
Awarded Branch

Confidential

Vice President of Sales

Confidential

President

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Account Manager Resume Profile

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