Professional Summary

• A versatile Business Analyst with 16 years of diverse experience in Information Technology IT industry.
• Over 11 years of professional experience as a Business Analyst BA in BFSI domain. Worked at client sites in USA, UK, Malaysia, Singapore and India.
• Experienced in working across various business sectors, in particular Property Casualty P C insurance, Retail Banking, Credit/Prepaid Visa and SHELL Fuel Cards.
• Experienced in working on large transformation global projects, managing the client stakeholders and the offshore delivery teams in blended delivery model.
• Experienced in liaising among stakeholders that elicits, analyzes, communicates, and validates requirements for changes to business processes, policies, and IT systems. Bridging the gap of understanding between business needs and technology.
• Expertise in organizing the Requirements Gathering Sessions, interviewing Subject Matter Experts SMEs , designing Business Processes and writing Functional Requirements Specification documents.
• Well versed in defining Test Cases, creating Test Scripts, analyzing defects/bugs, interacting with QA / Development teams in fixing errors and User Acceptance Testing UAT .
• Well versed in writing SQL queries/scripts for data analysis and QA reporting testing.
• Experienced in all phases of the Software Development Life Cycle SDLC including requirements gathering, analysis, design, implementation, testing and deployment.
• Analyze the impact of changes to IT system requirements or business processes and evaluate project timelines and priorities.
• An ITIL Foundation v3 certified professional with excellent verbal and written communication skills with strong client facing presence.
• A people's person and a proven fast learner having experience working with cross-functional teams, multitasking, and an ability to work with individuals at all levels.

Areas of Expertise

• Requirements Elicitation
• Business Process Modeling
• Use Case Design
• User Stories, Wire-frames, HTML prototypes
• Interface Design
• Waterfall and Agile Methodologies
• Estimation, Scheduling, Impact analysis and Change management
• Manual and Automated Testing
• Offshore Coordination and UAT
• User Guides / Manuals and Training Documentation

Experience and Skills

Professional Experience

Confidential

Role: Senior Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented the requirements.
• Estimate the efforts required to complete Initial Analysis, Business Requirements Design BRD , Business Process Design and Functional Design Document FDD .
• Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications, Data Mapping, and process flows.
• Responsible for delivering the Requirement Functional specification documents for Essential Services projects that include New Business, Endorsements, Renewals, Miscellaneous Adjustments, Billing, Payments and Claims etc.
• Conducted walk-throughs with the Business and the IT stakeholders to ensure requirements have clearly understood and to be on the same page.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix RTM .
• Developed test cases and test plans on the basis of requirements and also did manual testing of the functionality of the application to ensure that the application is supporting the desired functionality.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Served as point of contact to functional test leads for scope change requests, and responsible for remediating scope mismatching among all test cycle management tracking/reporting tools.
• Mitigated risks by identifying issues that could jeopardize the project delivery schedule.
• Working alongside with the clients and 3rd party vendors for the process improvement initiatives for both the project and service delivery.
• Analysing the issues reported in production and provide direction to the Production support and the delivery teams.
• Responsible for overseeing the production support and delivery of multiple projects.
• Was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Involved in offshore transition and training activities.
• Mentoring the off-shore members of the BA team.
• Providing the status updates to the project governance.
• Conducting the trainings on Insurance 101.
• Environment: AS400, Accord XML, CITRIX, JAVA, J2EE, MS Visio, MS Word, MS Excel, HP ALM, Lotus Notes

Confidential

Role: Senior Business Analyst

Responsibilities:

• Participate in the Business Process Design workshops with the client stakeholders across the Asia Europe to understand the As-Is business processes, functions and process models. Define To-Be business processes that consists of both IT/System and User Views.
• Responsible for designing the end-to-end business processes for the business scenario 'Transaction to Payment TTP for 5 Asian and 30 European countries.
• Designing various levels of end to end business processes for Card Authorization at Point of Sale POS , validating the transactions, Transaction Pricing, Billing, Invoicing, Payments Cheques, Lockbox, Direct Debit and Bill of Exchange , Debt Collection and Dunning.
• Producing the detailed Usecase document for each TTP business process for Asia and Europe business.
• Validate the business processes by scheduling and conducting the business process walkthroughs with the business users from Asia and Europe.
• Organizing the business process walkthroughs with the Solutions, Design Development, QA, Work Instructions, User Training and User Support teams.
• Analysing the BI data reports to develop the analysis for the financial reconciliation of the transactions in GFN and AX.
• Interact with the other H3 delivery teams across the globe to provide the clarifications required on the business processes.
• Review the artefacts produced by the Work Instruction, Testing and Training teams.
• Manage the changes to the business processes through change management process.
• Capture and document the country specific deviations to customize the business processes to support and comply with the country specific bylaws and banking regulations.
• Gathered and documented requirements for reports that needs to be extracted from the specific business processes.
• Produced Business and System Requirement Documentation for new development efforts, system enhancement and maintenance efforts.
• Maintain the issue log to record and track through the issues reported from the business and IT delivery teams.
• Participates in Business Process Management group meetings to collect and analyze metrics and continually improve the TTP business processes.
• Contributed to the development of project plans by providing input to project charters, project deliverables, time line estimates, scope and control.
• Environment: Mainframe, GFN, JAVA, Excel, MS Visio, MS Word, MS Access, Microsoft Dynamix AX, HP Quality Center.

Confidential

Role: Senior Business Analyst

Responsibilities:

• Conducting requirement gathering workshops with multiple business stakeholders to capture sunny day and alternate business scenarios.
• Worked with Product Owner, Product Champion, SME and Marketing to capture the business requirements.
• Responsible for producing of Requirement Definition Document RDD for Electronic Fund Transfer EFT , Faster Payments FP , Mobile Banking and Switching.
• MoSCoW approach is used to prioritize requirements by allocating an appropriate priority, gauging it against the validity of the requirement itself and its priority against other requirements.
• Responsible for producing business processes using the tools Triaster and Visio for IDUK's Transactional Web online , Customer Services Telephone and IVR users.
• Preparing the Functional Design FD document to transform the business requirements into solution design for online banking, mobile banking and phone banking customers.
• Responsible to deliver the functional design for Internal External payments, Bill payments, Standing Orders, Direct Debits, CHAPS, Faster payments, and Switching.
• Produced the mockup screens for both online and Transactional Web banking.
• Managing the BA team to ensure the delivery of the artefacts is on target.
• Liaise with Onsite Offshore delivery teams and third party vendors.
• Actively managing stakeholders to secure sign-off within challenging timescales.
• Manage and track changes to system requirements throughout the development, testing and maintenance lifecycle, maintaining accurate documentation at all times.
• Maintain continuous communication with end user and developers throughout development and testing lifecycle to ensure final product meets requirements and expected outcomes of the customer, to include both functionality and interface.
• Conducting the peer reviews of the artefacts produced by the BA team members.
• Acted as the first line of contact to interface with the AML, Compliance and Regulatory and Business Intelligence business users.
• Participated and actively engaged in project discussions and progress review meetings.
• Collaborate across application development and technology teams within IT to ensure that business requirements are fully understood.
• Support the implementation effort and production verification activities.
• Exceptional time management and ability to work across multiple projects simultaneously.
• Environment: JAVA, Profile Database, Oracle XML, DB2, Excel, MS Visio, MS Word, MS Access, Triaster.

Confidential

Role: Senior Business Analyst

Confidential

• Register of Learning Providers, containing details of individual training organisations and the services they offer to learners and employers.
• The Learner Registration Service incorporating a Unique Learner Number ULN for every person. This service enables individuals to build a lifelong Learner Record of their learning participation and achievements, which they can securely access and share with learning providers and potential employers.
• The Learner Record will enable learners to view information about their learning and achievement, and share this with learning providers and employers.

Responsibilities:

• Worked on streamlining the processes by documenting As-Is processes and helped to define To Be processes to make them more effective
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Facilitated continuous Joint Application Development JAD sessions with Functional Authority and business users to define specifications for business requirements.
• Reviewed and assessed information gathered and facilitated resolution of identified potential problems.
• Translated the client's business requirements into system requirements and developed Use Case document for each requirement type.
• Liaised with the offshore development team to estimate the development efforts required to implement the business requirements.
• Organized functionality walk through workshops with offshore delivery teams.
• Coordinated with the offshore development team to verify that the detailed technical specifications and end product met the requirements of the client.
• Reviewed and signed-off Unit Test Scripts UTS produced by the development team for each Use Case.
• Lead the screen design team to ensure the UI design complies with Accessibility Usability guidelines, W3C and WCAG standards as agreed with the client.
• Preparing A U Accessibility Usability specifications and Online Help / User Guide.
• Set up definitions and process for test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts.
• Perform Sanity Testing before the system is delivered to system Testing.
• Involved in Training and developing a strategy to use training for User awareness of features during UAT.
• Environment: JAVA, HP Quality Center, Excel, MS Project, MS Visio, MS Word, Oracle.

Confidential

Role: Senior Business Analyst

Responsibilities:

• Responsible for designing the Business Processes, creating the functional specification usecase document and screen prototypes.
• Responsible for capturing the requirements for Celcom Mobile Banking module Balance Enquiry, View Transaction History, Fund Transfer, Bill Payments, Mobile Airtime reload, and Domestic/International Remittance .
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the artifacts Business Requirements Document, Use Cases, GUI, Screen and Interface specification and designs.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Planned and scheduled the user interviews, requirements workshops with the business users to elicit the Business Requirements Document BRD .
• Worked on multiple stages of a project life cycle from formulating and defining system scope analyzing existing system logic and operation feasibility study, gap analysis, and developing recommendations for procedures to solve end user problems.
• Involved in discussions for planning for Project deliverables, determining project Timeline and strategies to speed up development of remaining programs.
• Reviewing Technical / Design Specification, Test Plans, System Regression Test Scripts.
• Actively managing stakeholders to secure sign-off within the challenging timescales.
• Liaised with the client's business partner Celcom and their vendor Paybox.
• Driving the delivery teams to estimate the efforts required to implement the business requirements.
• Conducted several walk-throughs with the offshore delivery teams to run through the requirements, business processes and usecases.
• Performed system and integration testing and regression testing to ensure conformance to project standards, performance criteria and functional specifications during the development of new releases as well for the existing programs in various environments.
• Managing UAT with the business users.
• Involved in preparing a Detailed User Manual for the application, for an intended novice user.
• Environment: JAVA, HP Quality Center, Excel, MS Project, MS Visio, MS Word, Oracle.

Confidential

Role: Business Analyst

• FSA COMPRO: Financial Services Authority Complaints and Promotions FSA COMPRO is a web application designed to be used internally by all Aon employees to record the complaints received from their clients and to maintain financial promotion details.
• Captives: A Captive is an insurance/reinsurance company instigated by an organization to manage the risks emanating from their parent group or groups. Aon Captive Services Group ACSG delivers solutions on a wide range of risk management issues specific to complex risks. The Captives portal is designed to maintain information that is useful to its clients worldwide.
• ARI Won Lost: Aon Re International Won Lost Reporting System is a web based track and control system. The application is being used by all global divisions of Aon Re International ARI business. This application has been designed and developed with the objectives to monitor the business wins and losses, monitoring the success or failure of ARI divisions to convert the prospects into new business and to retain existing business that is considered to be at risk.
• EDR: The Enterprise Data Repository EDR maintains the details of the Aon UK employees, Agency Staff, Business Partners, and External users of CBA Client Business Associates . EDR is integrated with various data sources like PSHR PeopleSoft Human Resources for Aon UK employee data, NAB Name and Address Book for employee e-mail id and AD Active Directory for network accounts. EDR supports business processes like, 'Starters and Leavers' process and helps to have an improved security and audit controls. Advantages of EDR include, common and secured user administration of various applications, improved control over External Client Administrators, SOX audit compliance.

Responsibilities:

• Planning and running workshops and meetings with multiple business stakeholders ensuring that requirements are documented and prioritized in accordance with the project's purpose.
• Identified, researched, analyzed, defined and documented Business Processes and Use Case Scenarios.
• Preparing an Initial Assessment IA document that consists of:
• Classification of requirements as 'Must Have' 'Nice to Have'.
• High-level analysis of each requirement and recommended solution.
• Estimation of efforts in terms of Person days and Cost.
• Assumptions, Issues and Risks.
• Conduct the detail analysis to translate the business requirements into Functional Requirement Specification document.
• Assisting the Project Manager to organize project kick-off meetings, produce a Project Initiation Document PID , and mange project Risks.
• Reviewing Test Plans, System Regression Test Scripts to ensure the functional coverage.
• Managing change requests.
• Assisted in User Acceptance Testing, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Interacting with the developers in order to resolve the reported bugs and also solved various technical issues.
• Involved in preparing a Detailed User Manual for the application, for an intended novice user.
• Status updates meetings with business users and offshore project teams.
• Environment: J2EE, ASP .NET, DB2, SQL Server, Oracle, MS-Office, MS Project, MS Access, MS Visio, Java, Test Director, HP QC.

Confidential

Role: Business Analyst / Test Analyst

The 'Polaris Solution' provides a fully integrated system, supports product development and distribution in the business classes Personal Lines and Commercial Lines. The 'Polaris Solution' consists of Data Dictionary, ProductWriter PW and Run Time Environment RTE . Data Dictionary is a collection of an industry standard data items required for product writing. ProductWriter is a tool set used by the insurers / underwriters to write product/scheme, test the product and generate the files required by Run Time Environment RTE . RTE is the software in the Integrator's system that interprets the product's output files and produces the expected quote on the Broker's screen.

Responsibilities:

• Liaised with User Review Groups URG to analyze the change requests raised for the changes to the ProductWriter.
• Transformed the approved change requests into the business requirements, managed them and analyzed the possible technical solutions.
• Organized technical workshops with Technical Product Architect and Product Development teams to agree upon the most amicable and cost effective approach for the development of the new requirements to be plugged into the product.
• Analyzing the requirements for UK Personal Household Motor Car , Commercial Lines and Irish Private Motor Data Dictionaries DD .
• Preparing the Functional Requirement Specification FRS document for the DD.
• Estimating the efforts required to develop new Data Dictionaries.
• Used Power Point Presentations for conducting walkthroughs with the stakeholders.
• Collaborate across application development and technology teams within IT to ensure that business requirements are fully understood.
• Assist support team in fixing issues raised by business.
• Reviewing System Test Scripts to ensure the functional coverage.
• Preparing the User Guide for the product ProductWriter.
• Development of Test Strategy, Test Plans, Test Estimations, Test Reporting and Test Management.
• Customizing the testing activities to client requirements.
• Conducting integration, functionality, system and user acceptance testing.
• Reviewing Test Plans, System Regression Test Scripts and Requirement Traceability Matrix RTM .
• Tested the final product for Usability testing to verify whether all the User Requirements were catered to by the product.
• Performed backend testing and front-end testing.
• Coordinate with the QA team for internal QA Audits.
• Progress updates meetings with both Project management and team.
• Setting objectives for the team members for appraisals and conducting performance review meetings.
• Support the implementation effort and production verification activities.
• Exceptional time management and ability to work across multiple projects activities.
• Environment: Windows 2000/XP, Visual Basic 5.0, DB2, AS400, UNIX, MS Visio, MS-Project, MS-Office, MS- PowerPoint, HTML, XML.

Confidential

Role: Developer

Responsibilities:

• Coding the forms in ASP and SQL programming.
• Creating COM components that permit the UI to connect to database and to read values from system registry.
• Managing Visual Source Safe and defined ASP coding standards.
• Unit testing the forms and packages.
• Developing test data that was required for testing the system.
• Fix any bugs reported during the system testing phase.
• Environment: ASP 2.0, Visual Basic 5.0,COM, SQL, MS-Office, MS Project, MS Access, MS Visio

Confidential

Role: System Test Analyst

Responsibilities:

• Developing Test plans, System Regression test scripts and end to end testing.
• Reviewing of the System and Regression test scripts.
• Preparing the test environment, test data and RTM.
• Developing and executing System Test Scripts.
• Development of Test Strategy, Test Plans, Test Estimations, Test Reporting and Test Management.
• Customizing the testing activities to client requirements.
• Conducting integration, functionality, system and user acceptance testing.
• Reviewing Test Plans, System Regression Test Scripts and Requirement Traceability Matrix RTM .
• Environment: Forms 2.0, Oracle6.0, UNIX, SQL, MS-Office

Confidential

Role: Developer

Responsibilities:

• Estimating the efforts required for Design and Coding Unit Testing CUT .
• Developing a detailed High Level and Low Level Design documents through discussion with Business Analyst.
• Developing and updating existing software to be in line with the agreed design.
• Preparing Unit Test Cases.
• Executing the Unit Test Cases to test the code changes.
• Fix any bugs reported during the system testing phase.
• Environment: ASP 2.0, Visual Basic 5.0,COM, SQL, MS-Office, MS Project, MS Access, MS Visio.

Confidential

Role: System Test Analyst

Responsibilities:

• Identifying the target Test items to be evaluated by the test effort.
• Defining the appropriate tests required and any associated Test Data
• Gathering and managing the Test Data
• Responsible for the functional system testing of the application.
• Performed functional system level testing of both web and windows based enterprise applications and services.
• Developing, running the system test scripts and recording the test results.
• Analyze user stories and create, amend and execute manual test scripts and scenarios, identifying opportunities for test automation.
• Keep relevant documentation such as Test Plans, Test Completion Reports and Defect Management Process up to date.
• Preparing the test environment, test data and RTM.
• Performing retesting of bug fixes.
• Environment: Visual Basic 5.0, Oracle, SQL, MS-Office, MS Project, MS Access, MS Visio, Lotus Notes, Problem Management System