PROFESSIONAL SUMMARY

• Around 7 years of experience in the corporate world with 2 years of experience as a Project Lead and 3 years as a Business Analyst in Financial, Banking and Insurance Domains.
• Working in the Software Development Industry- specializing in Requirement Management, Documentation and Project coordination.
• Excellent understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications and Application Design, Business Process Re-engineering.
• Experience working in all phases of SDLC, Waterfall, RUP, Agile, Scrum methodologies.
• Experience in facilitating JRP sessions with Business User Groups, conducting JAD sessions with IT Groups
• In Depth understanding of the AS-IS and TO-BE business processes and extensive experience in conducting Gap Analysis
• Experience in writing and maintaining the Requirement Definition Document that BRD and FRD.
• Profound Knowledge of writing Use Cases and Competent in Creating UML diagrams such as Use Case Diagrams, Activity Diagrams and Entity Relationship Diagrams using MS Visio and Rational Rose.
• Experience working in large heterogeneous enterprise environment.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix RTM .
• Involved in documentation of Test Cases Test Plans and Strong experience in conducting UAT.

PROFESSIONAL EXPERIENCE

Confidenital

Project Lead/Business Analyst

Responsibilities:

• Lead a team which ensures the delivery of the tool Salesforce.com to sales and services departments of different insurance groups in Metlife. Our service is a Business to Business Organization and Business to Corporate Organization. This Customer Relationship Management tool Salesforce.com is replacing Met Care, MetLife's current existing CRM tool. Being the liaison between the Business, Development team and the QA team, I am responsible for the deliverables of the project within the estimated cost and time.
• Direct and oversee multiple PMs and/or team leads on complex projects.
• Being the direct liaison between the businesses, development team, testing team and the production team, responsible for job scheduling, and coordination ensuring that implementations are ready as required by MetLife's deadlines.
• Knowledge of ERP Modules.
• Provide the necessary support to internal departments during CMS audits to document ongoing monitoring activities.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
• Apply effective project management methodologies and control techniques.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Conduct planning and operational readiness assessments to provide an effective transition into production.
• Experience in Reinsurance, P C, Global Employee Benefits etc.
• Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions.
• Utilize Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.
• Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.
• Environment: Waterfall, Agile, Salesforce.com, MS Office Suite Word, Excel, Access, Power Point, Outlook , Quality Center, SQL

Confidenital

Business systems Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the functional requirements.
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Profound Knowledge in Depository, Custodian, depository and custodian services etc.
• Performed Gap analysis. Participated and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis.
• Responsible for Requirement gathering, Product Management, Business Process flow, Business Process Re-engineering, Business Process Modeling and Records Management.
• Used Agile Software development methodology to promote development iterations, team work, and collaboration and process adaptability.
• Analyzed the end-to-end business user requirements, and recommend the most effective solution
• Coordinated with system architects and developers to convert business requirements into functional requirements and system requirements
• Analyzed commodities and designed and developed Use Cases. Created Use case diagrams, activity diagrams, sequence diagrams using Microsoft Visio according to UML methodology.
• Used Hadoop software framework for storing and processing data.
• Designed and implemented basic SQL queries for QA testing and report/ data validation.
• Used JIRA and Quality Center to maintain and track the requested enhancements and changes
• Involved in facilitating Knowledge Transfer Activities like KT planning, KT assessments etc
• Performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing and Load testing using Quality Center and Quick test Pro.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.
• Environment: Agile, UML, MS Visio, MS Share point, Microsoft System Center Configuration, MS Office Suite Word, Excel, Access, Power Point, Outlook , Rational Requisite Pro, JIRA, Quality Center, Quick Test Pro, SQL Server 2005/2008,Windows 2000, XML, HTML, COBOL, Java, DB2

Confidenital

Business Analyst

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements also prepared a use case driven BRD.
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.
• Experience in documenting data integration rules for data integration and data warehousing.
• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.
• Utilized RUP methodology to configure and develop process, standards procedures.
• Created Use cases, Use Case Diagrams, Activity Diagrams, Business Flow Diagrams and Business flow diagram using Rational Rose and Rational Requisite Pro.
• Experienced with CRM applications like Share Point, Team Site.
• Created User Requirement Specifications URS and Functional Requirement Specifications FRS documents for commodities.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and to maintain consistency in the builds, also worked with Quality Center.
• Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test UAT .
• Developed Project Status Metrics for weekly evaluation of Project Status, and analyzed the impact of the open issues and Change Request on the Project Plan.
• Environment: Windows XP/2000, Rational Suite Rational Rose, Rational Requisite Pro, Rational Clear Quest Oracle PL/SQ, Oracle 10g, Quality Center, SAS, MS Office Suite Word, Excel, Access, Power Point, Outlook, Sharepoint , HTML, XML.

Confidenital

Business systems Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the Process Owners Stakeholders, document analysis and represented them in RTM using Requisite Pro.
• Responsible for analyzing, defining and improving IT processes.
• Coordinated JAD sessions to understand the user requirements and also their system's implementation.
• Involved in GAP analysis and assessed the flaws in the existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design around the
• Gathered the Business requirements converted them into Business Requirement Documents BRD .
• Used Requisite Pro to organize and analyze the business requirements.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process.
• Worked extensively on Rational Clear Quest to track Project Status, monitor workload and detect issues including defect submissions and enhancement requests.
• Used Quick Test pro for automated testing and participated in User Acceptance Testing.
• Coordinated with the test team to check the weekly status and report the same to the project manager and discussed project manager and other team regarding State Flow Process.
• Environment: MS Word, Rational Suite Rational Rose, Requisite Pro, Rational Clear Case, Rational Clear Quest , SQL Server 2005, MS Project, Quick test Pro, Win runner, Load runner