SUMMARY

• 9+ Years of Project, Product and Portfolio management experience with technical design and development teams as well as non - technical business partners, with the ability to support simultaneous projects.
• Collecting and analyzing data for potential business expansion
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• Experienced working in various domains and systems such as eCommerce,Banking, Retail and Customer merchandising, Media, Manufacturing, CRM, CMS and Mobile Apps Android and IOS and understanding of BI Business Intelligence System.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Implementation and unifying usage of tools across Confidential implementing only top used by most of the accounts saving the company a minimum of $15 million annually.
• Developing global strategy for Enterprise Data Management, including data architecture, Master Data Management, EDW, data modeling standards, meta data management, and Data Governance.
• Facilitating data discovery sessions with key subject matter experts. Reverse engineered LOB Data Warehouse using Erwin, and updated data model based upon Workplace Strategy and Property Management business reporting requirements.
• Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
• Provide deployment, training, and change management support to business users
• Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements
• Trains and provides ongoing support and development to CRM data stewards globally
• Manage functional testing cycles including test planning, script development, status reporting, and test execution
• Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds
• Assist with front-line support for 650 Salesforce.com users, including responsibility for user support / training
• Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform
• Developed model management and publishing process and introduced model review process with ETL, Reporting and DBA teams increasing system development productivity.
• Led selection and successful implementation of Data repository tool to manage business glossary, data governance workflow, and data lineage.
• Managed vendor, internal and external resources. Led Data Governance program development and process implementation, and Master Data Management tool assessment, RFP, and selection.
• Assisted in the development of the Business case for new projects
• Keeps senior technical management informed by preparing reports on system performance and problems
• Track record of dealing with challenging stakeholders, developers and architects during facilitated sessions and during the development lifecycle
• Establish and collect metrics before, during, and after making improvements as part of MDM
• Provide recommendations for data quality and process improvements for source systems and data warehouse platform and Provided ad-hoc analyses and summaries of information as requested
• Support the development of a multi-year roadmap to implement an architecture for a multi domain MDM solution that aligns to the strategic goals of the business.
• Assisted in preparing detailed metrics packs showing progress for distribution to management
• Support Process Improvement initiatives by providing automation solutions using Microsoft Access, Macros, Excel and other Microsoft Office Suite tools
• Implemented a customer service process and portal that included as divisional performance index and improved by 32% and direct labor costs by $2.5 million.
• Completed in-depth analyses for business optimization projects boosting revenue by 11.8%
• Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Have extensive and hands-on experience in Decommissioning applications in SAP systems as well in Data warehousing Domain.
• Worked as Force.com and was responsible for configuration and code migration from sandboxes to production.
• Worked extensively with marketing & amp SFDC data modelling.
• Formulated data from legacy systems.
• Implemented Salesforce service cloud and opportunity management.
• Developed Strategy for phase wise decommissioning of applications and systems and providing road map to Sr mgmt. and other stakeholders.
• Review customer orders and plan and coordinate delivery activities
• Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
• Developed process mapping of current and future business processes.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams. Prototyped new procedures and trained new users on software enhancements
• Experience in Test Planning, Scripting, Scenario configuration, analysis, running automated tests and complete understanding of Software Development Life Cycle (SDLC)
• Take ownership of projects from beginning to end. Effective communication skills with the ability to communicate complex ideas.
• Innovative with proven ability to identify, analyze and prioritize features to increase customer satisfaction. Ability to look at the big picture as well as dive into the details, extending program management, quality assurance and operations expertise to drive projects through successful Software Development Life Cycle (SDLC).
• Conducting Data Centre Audits, Disaster Recovery Audits, Third Party Audits, PCI-DSS Audits, ISO 27001 Audits, Internal Audits, Process Audits, System Audit
• Demonstrated ability to facilitate and lead teams comprised of people from across organizations achieving success on complex, high visibility projects. Managed projects, which adopt Scrum methodology.
• Worked along with project team in show casing Agile model used in modernization project for client presentation. Drive business innovation through the adoption of best practices and technology
• Process definitions aligned to process model or framework like CMMI v1.3 / ISO 9001 / ITIL V3 and building up the QMS or for customer-specific engagements.
• Conduct Internal Quality Audits (IQA), Software Quality Assurance (SQA) activities and Causal Analysis and interacting with teams for facilitation in closing the audit findings.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing the project plans and also managed changes to the scope of the project, and take daily updates from the cross functional team during the Scrum call.
• Assist with front-line support for 650 Salesforce.com users, including responsibility for user support / training
• Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform
• Effective in Facilitating Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.
• Experience in conducting GAP analysis, SWOT analysis, Risk analysis and Cost/Benefit analysis.
• Create and manage REST API documentation in Confluence, a compilation of approximately 150 calls in our organization.
• Perform Gap and Risk analysis to determine how to improve critical business function such as database and API call performance.
• Collaborate with UI/UX, API and System teams to support development initiatives Knowledge of JSON involved.
• Developed model management and publishing process and introduced model review process with ETL, Reporting and DBA teams increasing system development productivity.
• Led selection and successful implementation of Data repository tool to manage business glossary, data governance workflow, and data lineage.
• Conducted and gathered Requirements, analysed the Requirements and managed changes using Rational Suite.
• Designed and developed project document templates based on SDLC methodology.
• Have extensive and hands-on experience in Decommissioning applications in SAP systems as well in Data warehousing Domain.
• Worked extensively with marketing & amp SFDC data modelling.
• Formulated data from legacy systems.
• Implemented Salesforce service cloud and opportunity management.
• Developed Strategy for phase wise decommissioning of applications and systems and providing road map to Sr mgmt. and other stakeholders.
• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyse and troubleshoot delivery issues in a timely fashion.
• Documented and delivered Functional Requirement Document to the project team.
• Participated in the design sessions, assisted and developed high- and low-level design documents.
• Analysed and documented business requirement, functional specification with use cases and scenarios and reporting data specification documents and converted them into technical design and data mapping specification
• Performed Data Modelling by creating logical and physical models of the database system.
• Wrote the SQL queries on data staging tables and data warehouse tables to validate the data results.
• Delivered Enterprise Data Governance, Data Quality, Metadata, and ETL Informatica solution
• Conducted User Acceptance Testing UAT.
• Employed Rational Clear Quest for effective Change Management Requirements Creep and bug tracking during the testing lifecycle.

Environment: Microsoft Windows, MS Office Suite, Rational Clear Quest, Rational Suite, API, UAT, MS SQL Server2005/2008, Team Foundation Server, Microsoft SharePoint Server (MOSS 2007), Crystal Reports, (SSIS) SQL Server Integration Services, (SSRS) SQL Server Reporting Services, Visual Studio 2005, Windows XP, T-SQL

Confidential

Senior Technical Analyst

Responsibilities:

• Responsible for creating, prioritizing, and maintaining product backlog, prototyping, process mdesign, and testing with the goal to enable better outcome.
• Involved in designing processes, lead project implementations and diagnose improvement pportunities.
• Implementation of Metrics for S&M projects and rolling out a pilot implementation to EU region.
• As a Technical Analyst, collaborated with a cross-functional team of designers, developers, testers, and others to develop and execute against Product Roadmaps and Release Plan
• Collecting and analyzing data for potential business expansion
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Led an Agile project team defining user requirements, user journey, creating current state and competitive audits, designing, and developing the templates, conducting user testing, and measuring KPIs.
• Broke down existing epic-level user stories into specific user stories and working with the team to define and document acceptance criteria.
• Developed product analytics infrastructure for several product lines to analyze user behavior and improve customer success programs.
• Collaborated with product marketing, operations, and data integration teams to help build and improve applications and business processes for digital analytics, campaign management and reporting and dashboards.
• Conducted root cause analysis for identified information security issues and risk observations.
• Strong analytical skills, ability to identify problems, research issues, and provide solutions and can manage a team and participate in team project planning.
• Conducted detailed GAP analysis of existing model in EU region with the visibility of simulating same model across US and APAC (Asia pacific) region.
• Collaborating with SME’s, Architects and other Analyst to define a solution for the problem, organizing the requirements for the solution so that the development team can leverage them to build the solution and making sure the team has a clear understanding of the requirements.

Confidential

Lead Consultant

Responsibilities:

• As a Lead Consultant leading the UAT team for the implementation of EpTP tool across Confidential .
• Responsible for continuing to improve current applications, works closely with product owners, & staff to develop next generation systems and applications. Research technology trends and evaluate applicability towards current and next generations systems within the Payment Integrity division.
• Ensuring User Stories reflect the needs of the project, prioritizing requirements/ User Stories based on dependencies, creating and maintaining the team backlog throughout the project's life cycle, working with scrum teams to prioritize their work, and serving as scrum master for Curam Business Analysts (designers) to prioritize their work
• Responsibilities include the design and development of new products and features, ongoing support of existing applications, and support for audit operations.
• Responsible for creating, prioritizing, and maintaining product backlog, prototyping, process design, and testing with the goal to enable Ecolab to increase market share.
• Provided actionable insights to automate the improvement of pool operation through improved sensing, controls, alerts, and reporting.
• Involved in designing processes, lead project implementations and diagnose improvement pportunities.
• Led an Agile project team defining user requirements, user journey, creating current state and competitive audits, designing, and developing the templates, conducting user testing, and measuring KPIs.
• Broke down existing epic-level user stories into specific user stories and working with the team to define and document acceptance criteria.
• Define and maintain the strategic product plan; track industry movement to ensure solution stayed current with evolving trends.
• Review vendor supplied policies & procedures, agreements, internal/external assessment reports, to check for quality, compliance and to provide feedback
• Travel to vendor locations to perform onsite risk assessments to determine the effectiveness of the vendor’s network devices, policies, and procedures
• Audit various controls in the vendor environment to assess risks
• Coordinate and communicate information security risks between the vendor, internal stakeholders, and sub vendors to ensure these risks are properly mitigated
• Work closely with support teams to analyze threats, determine risk and remediate vulnerabilities.
• Acted as point of Contact for SOC, PCI audits.
• Liaise and build relations between UHG vendors and internal stakeholders to allow for improved business operations and security amongst all parties
• Proficient in using Java Scripts for doing UAT testing, fetching the reports, validating and sharing across the Senior Management.
• Responsible for process improvements in engaging vendors for third party attestations and certificates Scrum Master for Quote to Cash Data source discovery:
• Define and implement agile process for the project
• Define roles and responsibilities, identify and track risks, issues and dependencies
• Conduct workshops with team to identify user stories, tasks, deliverables and effort
• Provide direction to project team in executing Scrum methodology within onsite-offshore model.
• Manage sprint planning and sprint execution. Conduct daily stand up call with both Onsite and Offshore team. Track sprint activities/tasks and advice sprint team on managing impediments Member Process due Diligence and Definition on Agile Methodology for Product Development Company:
• Study current AS-IS SDLC process and perform Gap analysis report.
• Provide recommendation for process improvement and new process definition
• Recommend Agile Framework that’s most suitable for client project management
• Recommend agile metrics and reporting guideline for product development
• Document Agile Way of Working based upon Scrum methodology
• Document estimation guideline and estimation template for client agile WOW Member Process Definition based on ITIL V3 Framework for Confidential Global Insurance Company:
• Study current, AS-IS Service operation process and performed gap analysis against ITIL V3 framework. Provide recommendation in Service Operation process area - Incident, Problem, Request
• Based on workshop recommendations created process playbooks and training materials for Incident, Problem and Service Request management process
• Study and recommend Metrics and Reporting framework for Incident, Change and Problem management process
• Studied and created an integrated playbook with Service Now workflow for modules - Incident, Problem, Request and Knowledge management
• Created Support establishment process playbook and checklist.
• Process Engineering: Services to assist process owners to engineer, integrate, publish and measure processes using common process, development methodology, architecture and standards.
• Management of Organizational Process Framework changes and release.
• Manage process documents in SharePoint for Business units and delivery center
• Involve in Process tailoring of Organization defined processes for Regional and Client centric development center
• Involved with L&D in planning Virtual Instructor Led Training on Organizational Process Framework Overview.
• Establish distributed Scrum approach for modernization project.
• Provide direction to project team in executing Scrum methodology within onsite-offshore model.
• Manage Project Schedule and Work Plan of the project with HP Project and Portfolio Management Center. Periodic monitoring and tracking of Project Risk and Issues in HP Project and Portfolio Management Center.
• Define and Monitor Agile project metrics and report them to project team to make necessary improvements. Define Use case and Defect guidelines and job aids for the project account team.
• Management of project defects in Application Lifecycle Management.
• Configuration management of project documents in StarTeam configuration tool.
• Interacted with Client Manager in defining Service Management Processes using IT Service Management best practices.