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Business Analyst Resume



  • Over 6+ years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst mainly in Property and Causality domain.
  • Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
  • Hands on experience with integration record mirroring between two separate ServiceNow instances Working Knowledge and hands on experience with ServiceNow Process flows across the organization.
  • Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes
  • Worked in a software development IT shop, created quality documentations such as Requirements Documents, Design aDocument, Test Plan and User Acceptance Test Plans. Self-starter with excellent time management skills
  • Writing Use cases and producing Use Case Model, Analysis model, Behaviour diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio
  • Extensive experience in the field of Business Analysis, Data Warehouse, Business Modelling, Documents Processing, Process Re-engineering and Decision Support Systems.
  • Experience in testing applications for Commercial Lines Insurance such as Ocean Marine, Other Liability, Commercial Automobile, General Liability and Commercial Property.


Project Methodologies: Agile, Waterfall, UML, RAD

Business Modelling Tools: Rational Rose, MS Visio

Bug Reporting Tools: Rational ClearQuest, Quality Center, TestDirector

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational ClearQuest, TestDirector

Operating Systems: Windows NT/XP/2000, UNIX

Quality Assurance: Software Application Testing Life Cycle

Business Applications: MS Project, Microsoft Office Suite, MS Outlook


Confidential, RI

Business Analyst


  • Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
  • Deployed a change management process on ServiceNow, assess organizational needs and execute plans to ease the organization through technological cultural transformation. Establish division communication and engagement strategy.
  • Coordinate relationships business & technical teams to detail user stories (requirements) to be approved for Sprint & Release plans through ServiceNow SDLC.
  • Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter and ClaimCenter.
  • Ensured development opportunities on ServiceNow platform are identified to meet evolving business needs and align with key business strategies.
  • Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
  • Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company's reinsurance broker.
  • Worked on Regulatory Reporting RRD Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
  • Re-mediate issues on applications and make sure updates are done in ServiceNow. Troubleshoot and perform corrective action on the IT Service Management software HP Service Manager and ServiceNow.
  • Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
  • Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
  • Manage configuration/customization of ServiceNow such as Single-Sign-On, Dashboard, workflow administration, SLA management, Report setup, data imports, Knowledge management tool training as per the need of the business.
  • Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
  • Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.

Confidential, Appleton, WI

Business Analyst


  • Worked on an end-to-end project which dealt with the enhancement and maintenance of the existing internal electronic enrolment platform and Policy System for providing better services to the customers. The new Policy centre implemented for the company had the purpose to migrate its legacy policy data to the policy centre module of Guidewire Insurance Suite.
  • Maintained the integrity of the service-now tool across production and non-production environments. Updates & maintains a comprehensive testing protocol for Service-now related development and enhancements
  • Coordinated the procurement of materials, products/services and equipment necessary for the operation of the business unit or assigned projects.
  • Hands on experience with Guidewire PolicyCenter and ClaimCenter (Worker's Compensation Claims, General Claims) up gradation to v9.
  • Documented and developed formulas for the calculation of premiums and losses statistics in the marts Written Premium, Earned Premium, Unearned Premium
  • Interacted closely with End users from Underwriting Claims teams and SMEs to understand and gather the business needs and requirements.
  • Developed and run global "ITSM monthly Performance metrics report" with scheduled reports in ServiceNow and compare with IT Services Scorecard with focus on strategic KPIs.
  • Monitoring the migration of BMC Remedy with ServiceNow and developing ITSM/ITIL processes, roles, business procedures to support (ITSM) best practices.
  • Experienced in Project Management Methodologies and Software Development Lifecycle (SDLC), CRM and Business Requirement and System Specifications Analysis.
  • Generated business requirement documents, functional requirement documents and data mapping documentation.
  • Performed migration from the in-house legacy based underwriting, policy centre, claims centre and billing center applications to Guidewire
  • Manage the quarterly upgrades of ServiceNow tool. Conduct full software development life cycle for customized applications including requirement analysis, design, coding, testing, and training activities.
  • Performed in depth data analysis identifying data issues in legacy system and worked with business to develop resolutions to those issues.
  • Implemented ACORD standards to eliminate transfer of paper between medical vendor and the underwriting department.
  • Involved in systems build preparation, SQL query optimization, peer reviews and preparation of test cases and unit testing.
  • Attended requirements gathering sessions with the customer based on user feedback and new enhancements, which were entered into JIRA and tracked for future releases.
  • Generated data mapping documents from production databases to the warehouse and from the warehouse to the policy and claims marts.
  • Developed comprehensive system test scenarios and test scripts. Responsible for performing back-end analysis and testing using SQL queries
  • Worked on Guidewire PolicyCenter with the Personal line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
  • Practiced the core agile principles of collaboration, prioritization, team accountability, and visibility.

Confidential, Boston, Massachuset

Business Analyst


  • Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
  • Ensure comprehensive defect tracking and issue resolution using JIRA and Quality Center
  • Proven skills in software development projects, preferably within Scrum/Agile experience.
  • Performed routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected Policy applications.
  • Worked on Regulatory Reporting RRD Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
  • Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data
  • Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business. integration requirements
  • Used Customer Relationship Management (CRM) in order to meet customer expectation.
  • Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
  • Created defect tracking using HP QC and JIRA and reviewed them in subsequent iterations of the application development process.
  • With a background in an Agile/Scrum environment will need some experience working with technical resources.
  • Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.

Confidential, Albuquerque, NM

Business Analyst


  • Worked on implementation and Guidewire suite integration; Claim Center and Billing Center with interfaces to all related systems.
  • Involve in analyzing defects that have been reported in the JIRA and sending them over to the developers for a fix.
  • Organized and facilitated Agile and Scrum meetings, which included Sprint planning, Daily Scrums or stand-ups, Sprint Review and Sprint Retrospective.
  • Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
  • Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Personal Auto LOB.
  • Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions, JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Claim Center.
  • Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Claim center and Payment manager in Guidewire application based on the business requirements.
  • Guidewire Claim Center is the project which was undertaken to upgrade the current Claim System to track its claim.
  • Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
  • Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
  • Used SQL queries to fetch the performance data from internal tools, tested the backend database and validated the data.
  • Execution of test cases in Guidewire Billing center application. Preparation of Test Cases and Test scenarios based on the User Stories
  • Performed Data Analysis, Data profiling and Data validation by writing SQL queries.

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