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Solution Chitect Resume Profile

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SUMMARY

Experienced IT professional with demonstrated strengths include assessing client needs to scope, develop and implement business process solutions in high impact and deadline oriented environment. Ability to collaborate with peers both internally and externally to define realistic timelines for while adapting to client's changing needs and business situation. PC knowledge: Microsoft Office Suite Word, Excel, PowerPoint, Access, Outlook, Visio Experience using PL/SQL Developer and UltraEdit.

Professional Experience

Confidenital

Solution Architect - Level 2

  • Coordinated with stakeholders internal and external in developing data/information requirements.
  • Translated and transformed stakeholder requirements into logical processing flows clients ranging from automotive, insurance, and healthcare industries.
  • Developed implemented standard solution methodologies that ensured efficiency, quality integrity.
  • Presented process improvements that enhanced data value to stakeholders.
  • Defined project requirements, objectives critical milestones ensuring 100 on-time project completion.
  • Developed documents requirements and processes designs for build team.
  • Facilitated meetings with all associates participating on project.

Delivery Process Architect Level 3

  • Designed, developed, tested and implemented customer data integration processes based on business requirements.
  • Consulted with Data Architect to verify stakeholder requirements and design.
  • Troubleshot, logged and tracked issues with stakeholder solution or internal system.
  • Documented final stakeholder process prior to transition to production team.
  • Developed, maintained and enhanced custom code for use in stakeholder solutions.
  • Assisted in development of timelines for project to ensure project completion 100 on time.
  • Provided just-in-time support for production teams.
  • Maintained and enhanced knowledge of internal systems and software.

Technical Support Specialist Team Leader

  • Provided 2nd level support for internal company systems and software > 98 of the issues assigned.
  • Referred issues to 3rd parties internally when immediate resolution was not available.
  • Liaison between internal teams and support to resolve issues and document resolution.
  • Participated in testing of new internal system and software application for usability.
  • Developed support plans for new internal system and software applications.
  • Provided input to annual reviews of 6 team members and develop performance plans as needed.

Confidenital

Service Desk Specialist

  • Provided 1st level support for customers, associates requiring assistance with hardware, software or network incidents and problems.
  • Captured relevant information via on-line system and prioritize accordingly.
  • Maintained knowledgebase of issue resolutions for future reference.
  • Provided immediate resolution for issues reported > 85 before reassigning to Level 2 support.
  • Interfaced with client and support teams to ensure effective communication.

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