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Sr. Business Analyst / Quality Analyst Resume

San Antonio-, TX

SUMMARY

  • 9+ years of extensive experience as a Business Analysis dealing with multiple stakeholders in State Government, Energy, Oil and Gas, Finance, Health, Software Validation, business process re - engineering and development with proven ability to articulate business values.
  • 5+ years’ OnBase Suite experience with strong background in requirement gathering, testing and post implementation of OnBase projects.
  • Strong background in defining/refining clear and concise User stories and other documentation.
  • Experienced working in Agile, Waterfall and Hybrid projects.
  • Experience with Salesforce Lightening.
  • Strong Analytical Skills.
  • Experienced as a Quality Analyst with strong background in testing End to End Scenarios, defect creation and resolution.
  • Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis and effort estimation etc.
  • Strong Communication, organization and facilitation skills.
  • Experienced in facilitating JAD sessions and meetings with management, development team, users and other stakeholders to refine functional requirements.
  • Experience working with Legacy system.
  • Experience with Requirements Traceability Matrix (RTM)
  • Knowledge of Guidewire (Policy and Claims)

TECHNICAL SKILLS

  • Rational Team Test, OOAD (OOA/OOD), RUP, UML, Rational Rose, Clear Case, Clear Quest, Win Runner
  • Load Runner and Test Director, C, C++, Java, HTML, J2EE, VB 6.0, SQL, Windows 9x/NT/2000/XP/7
  • Unix, Linux, Solaris, Oracle, SQL Server and MS Access, TSL, SQL Basic, Tableau, Shell Scripts
  • MS Visio, MS office, .Net, ASP.Net, .Net Framework, Adobe Photo Shop, MS Project, OnBase
  • HP/ Mercury Quality Center, Visual Studio, Jira, SharePoint, ShareBase, Visual Paradigm.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio- Tx

Sr. Business Analyst / Quality Analyst

Responsibilities:

  • Served as a Business Analyst on Onica to Rackspace Salesforce Project.
  • Served as an Salesforce SME for Rackspace Team.
  • Responsible for the requirements sessions with for the Onica Team.
  • Responsible for creating User Stories for new requirements in UAT.
  • Responsible for trouble shooting Slack issues
  • SME for Onica Slack Channel
  • SME for Onica Approval Process
  • Responsible for Data Mapping and Validation for different Salesforce Objects (Leads, Opportunity, Accounts, Company, Contacts etc.)
  • Responsible for gathering requirements, creating requirement documents, creating Visio and testing the below Enhancements after Migration of Onica users in Rax Salesforce.
  • MCO Onboarding Process
  • Service Order Document Type
  • PSO Close Won Process
  • Addition of “Other” document type to Contracts in Company
  • Responsible for demo to end users.
  • Responsible for mapping, gathering requirements, processes, Visio and testing Object Rocket Salesforce merger into Rackspace Salesforce.
  • Point of Contact for all Production issues after Go-Live.
  • Took active part in all Deployment activities.
  • Worked as a part of Sales Op team to trouble shoot real time issues.
  • Worked with Developers by assigning them User Stories for requirements.
  • Responsible for maintaining SharePoint for the Rackspace Team
  • Worked on SFDC and Hubspot Integration.
  • Worked on Slack Integration.
  • Worked on Funnel Source Integration.
  • Developed Use cases and User stories as per requirements.
  • Was System admin for UAT. Responsible for assigning correct roles and permissions to end users.

Environment: Windows 10/XP, Business Objects, MS Excel, Jira, SharePoint, Data migration, SOA, Word, Visio, Power point, SQL, PL/SQl, DB2, Hubspot, Funnelsource

Confidential

Sr. Business Analyst / Quality Analyst

Responsibilities:

  • Served as a Business Analyst on TxEVER project. Worked with different stakeholders to refine the inherited requirements from 2017
  • Responsible for gathering new requirements with the current team for the following as they were outdated:
  • Worked on TxEVER SMS texting project requirements for Funeral Homes and Physicians.
  • Responsible for meeting with OAG (stakeholders for ICD#40) to gather and finalize updated requirements.
  • Performed data analysis and executed various SQL queries to critically evaluate test results
  • Developed Use cases and User stories as per requirements.
  • Worked on Data Mapping.
  • Responsible for Requirement Traceability.
  • Analyzed the issue of check taking longer time to deposit by interviewing each link in the process. Suggested and Implemented a new process to bring to bring down the time between check submission by customer and check deposit by staff.

Environment: Windows 7/XP, Business Objects, MS Excel, HPQC-ALM, SharePoint, Data migration, Rational Clear quest, SOA, Word, Visio, Power point, SQL, PL/SQl, DB2 

Sr. Business Analyst / Quality Analyst

Confidential

Responsibilities:

  • Served as a Business Analyst responsible for ECM OnBase requirements gathering for 200 million Project Fusion. Finance and Accounting (FA), Supply Chain Management (SCM), Corporate Planning and Project Execution (CPPE) and Enterprise Asset Management (EAM) were the different departments involved.
  • Worked on Integration of different systems with OnBase.
  • Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
  • Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using MS Word.
  • Gathered keywords to access OnBase Database and document all in excel sheet with mapping for our OnBase Vendor, Agile Upstream and internal Pioneer team.
  • Worked on different projects using SDLC Agile Methodology. Was part of all phases of SDLC.
  • Suggested and implemented Kofax to OnBase document loading using keywords.
  • Installed OnBase on client Pc.
  • Responsible to Troubleshoot OnBase issues.
  • Liaison between Stakeholders, Business and Developers.
  • Worked on various Agile Projects in capacity as a Business Analyst and Quality Analyst.
  • Responsible to Troubleshoot SharePoint issues.
  • Assisted Project Manager by handling meetings and various other duties.
  • Responsible to maintain documents in SharePoint. Responsible to delete documents.
  • Worked with Scrum team in various projects.
  • Responsible for Requirement Traceability.
  • Worked on Service Now project for escalating priority based tickets.
  • Worked on Proof of Concept (PoC) for Kofax Scanning to OnBase project.
  • Worked with Legal team to get requirements for Case Management Project.
  • Worked with Cyber Security for Case Management Project. Created flow charts to demonstrate the response in case of breach.
  • Responsible for writing Use cases and tests for Legal.
  • Responsible for tracking defects in Sprints.
  • Facilitated As-Is and To-Be process. Created Flow charts for documentation.
  • Responsible to created Request for Proposal (RFP) for the projects.
  • Responsible to create and maintain Traceability Matrix.
  • Responsible for regression testing.
  • Responsible for Integration Testing.
  • Worked on Wells Files project.
  • Worked on multiple projects concurrently.
  • Worked on Office 365 migration project.
  • Worked on ArcGIS project for OnBase.
  • Created Training Materials, Quick Reference Guides (QRG’s) for all OnBase projects.
  • Held JAD sessions for Case Management project which involved all the Directors and Upper Management of the company. Interacted with 3rd party Canadian Vendor on behalf of Pioneer.
  • Changed old process(s) using As-Is To-be method.
  • Developed Use cases and User stories as per requirements. Refined User stories and other documentations as required.

Environment: Windows 7/XP, Business Objects, MS Excel, .Net Framework, HPQC-ALM, Visual Studio (VSTS), Jira, Service Now, Midstream, Data migration, Rational Clear quest, SOA, Word, Visio, Power point, GIS Tools, SQL, PL/SQl, DB2, Team Foundation Server (TFS)

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