SUMMARY

• 21 yrs Business Analysis experience with two large commercial insurance companies - 13 yrs with Confidential Insurance and 8 yrs with Confidential - in the Production Support Sr. Business Analyst / Project Coordinator role for multiple applications in support of Underwriting, Claims and Finance Departments.
• The Business Analysis tasks covered during these years a wide range of tasks troubleshooting production issues, thru expert knowledge of the applications or thru the use of SQL queries, promoting fixes and/or enhancements, writing business requirements, overseeing the Quality Assurance and User Acceptance testing and their Production Implementation thru scheduled Production Releases.
• Starting with March 2020, working strictly remotely from home due to the Coronavirus pandemic, I was exposed to a completely new integration, QBW Genius / Unqork / GCS / Sharepoint.
• Between I developed a solid experience in the Pembroke Syndicate at Lloyd’s of London Coverholder insurance and coinsurance business, supporting daily operations of Confidential overseas Coverholder offices from Bermuda MGA
• Hong Kong/Singapore, Toronto, Cologne (Germany), Zurich (Switzerland), Rotterdam (Holland), while supporting in parallel (for 11 years) Confidential Bermuda Direct & Reinsurance (Quota Share, Facultative, XOL especially in Property & Casualty coverage).
• Recognized for the ability to develop (efficient interpersonal professional relations, make quick problem solving decisions while intermediating between IT Development (UK), off-shore business analysts (India) and the Coverholder users communities as mentioned above.
• Working completely independent due to the worldwide location and different time zones between Development team (UK), QA teams (India), users (Bermuda, USA, Europe, Hong Kong/Singapore), project managers (UK, India, US).
• The foundation of the analytical skills has been supported by the BS degree in Accounting (1995) and the solid math background established with the first BS degree earned in Mechanical Engineering back in 1982 (eight years Engineering experience).

SKILLS

• MS Visio
• MS PowerPoint
• MS Office
• MS Project
• MS Sharepoint

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential, NY

Responsibilities:

• Production Support for the QBW / Genius / Unqork / GCS / Sharepoint integration, use of A&E and Cyber raters (USA), UAT testing of tickets included in the bi-weekly releases

Senior Business Analyst

Confidential, NY

Responsibilities:

• Assigned to the integration testing of the Unqork coverholder platform which is a complex system integration starting with the coverholder front-end Unqork application and flowing down into processing modules
• PDS-MFX (integrated with Majesco billing system) -RBS/RBM applications/databases feeding into various external applications or reporting systems: Contingencies - LossRun - FCR -SAP - Watch List - GWD

Senior Business Analyst

Confidential, NY

Responsibilities:

• Daily Production Support of Coverholder GlobalXB and Binder Cloud/ Claims application (Total Objects) used by European Coverholder offices in Cologne (Germany), Zurich (Switzerland), Rotterdam (Holland)
• Responsible with the Monthly Claims Bordereaux production
• Writing Business Requirements Documents
• Wrote GlobalXB Coverholder Claims User Manual

Senior Business Analyst

Confidential, NY

Responsibilities:

• Daily Production Support of Coverholder OpenCore system (Xuber/AgencyPort) modules of Bermuda MGA, Hong Kong/Singapore, Toronto Coverholder offices (offices authorized to write risk locally on part of the Lloyd’s of London Pembroke Managing Agency).
• Managing the Month End Closing process, coordinating the multiple Closing steps between user community (Bermuda, Hong Kong, Toronto), DBA administrators (India), OpenCore software technical support (UK)
• Responsible for the Month End Written Premium and Claims Bordereaux
• Writing Business Requirements Documents
• Creating workflow diagrams for Policy, Claims, Cash Batch applications
• Managing bi-monthly functional or datafix Production releases thru SDLC cycles and representing the releases in the CAB (Change Advisory Board) meetings
• Implementation and maintenance of ISO codes (creating tables, validation rules on policy ISO codes fields)

Senior Business Analyst

Confidential, NY

Responsibilities:

• Daily Production Support of OpenCo+ (Xuber/AgencyPort) Underwriting / Claims / Cash / Accounting modules of the Bermuda Confidential office
• Managing the Month End Closing process, coordinating the multiple closing steps between user community (Bermuda), DBA administrators (India), OpenCo+ software technical support (UK)
• Writing Business Requirements Documents
• Creating workflow diagrams for Property & Casualty Policies, Claims, Cash Batch applications
• Managing bi-monthly functional or datafix Production releases thru SDLC cycles and representing the releases in the CAB (Change Advisory Board) meetings
• Implementation and maintenance of ISO codes (creating tables, validation rules on policy ISO codes fields)
• Manage/Coordinate the Month-End Closing Process.

Confidential New York, NY

Senior Business Analyst/Technical Analyst tasks

Responsibilities:

• Insurance/reinsurance requirements gathering at client site (Bermuda, Montreal, New York) for implementation in the OpenCo+ Undewriting / Cash / Claims / Accounting modules
• Participating in UAT sessions on client site or assisting via remote desktop for quick resolution: coordinating the escalation of major issues with the IT groups, many times located overseas.
• Consolidating customized development done in separate databases for various clients based on very specific requirements into one single core Base software system meant to be flexible and easily adjustable with a continuously enhanced and expanded software functionality.
• Documenting variations of the existing and/or new software functionality destined for: in - house use (for business analysts, developers, management) marketing documentation (used by sales department) user guides for clients
• Identifying software issues working with developers to correct functionality.
• Effectively making underwriting software customization on a three - tier level: creating/altering tables and views in the database. creating/altering functionality rules via the Administrator module. creating/altering screens by adding/re-organizing screen fields via the Screen Editor.
• Writing business and technical requirements documentation

Confidential, Parsippany, NJ

Business Analyst/Technical Designer

Responsibilities:

• Worked in a projectized type environment reporting to more managers in the meantime, tailoring the work-in-progress status reports based on managers’ profile (Accounting, IT, Budget, BA), while driving the project, issuing project timelines, writing project plans, updating the project with agreed-upon enhancements and new details.
• Created test plans with comprehensive test cases, trained the users on the functionality of the system, assisting the accounting and budgeting departments in developing new business processing rules.
• Successfully overcame challenges regarding the typical projectized environment: getting timely attention from different offices (US offices vs overseas offices, different time zones), different departments of the US offices, requested and followed up on reviews, feed-back, input, working with cross-departmental teams,

Confidential, Parsippany, NJ

Chile Integration/Testing Project Manager

Responsibilities:

• managed the Chile integration testing: data from GoalD database populated by five underwriting systems (Commercial Lines, Personal Lines, A&H, Aegis, Marine) in front-end was released into FAS, a middleware module and from there the data was Genexed into Axsone accounting suite: AR, GL, AP.
• Coordinated the activity of the QA testers team (an average of ten testers) delegating responsibility and encouraging personal initiative to contact business analysts and developers in order to provide feed-back or to have a good understanding of the tested programs.
• Prepared the builds with new coding to be shipped overnight to Chile
• Kept the issue log and acted as contact person with the staff in Chile.

Confidential, Rutherford, NJ

Implementation Consultant

Responsibilities:

• 6 months implementation of Axsone TEAM module (Time and Expense Accounting management) for JDA Consulting, in Phoenix, AZ: gained excellent experience with Axsone Financial/Accounting suite due to the fact that the TEAM module was integrated with AR, AP and GL.
• Coordinated a 3 months integration testing of Axsone TEAM software implemented in Cap Gemini Consulting Accounting offices

Confidential, Staten Island, NY

Project Manager/Cost Accountant

Responsibilities:

• Managed a million dollar construction project for the repair of the 17-level parking garage from Montefiore Hospital in the Bronx.
• Managed the 1997 construction project for the repair of the 31 floors façade of Lexington Hotel in Manhattan.

Confidential

Mechanical Engineer

Responsibilities:

• 2 years Technologist Engineer
• 2 years Design Engineer
• 4 years Production Engineer, Manager of a 40 staff Maintenance Team in a Forging workshop