SUMMARY

• Over 7+ years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in Guidewire ClaimCenter, PolicyCenter and Billingcenter.
• Solid understanding of Business Requirements Gathering, Evaluating Data Sources, BPMN (Business Process Modeling Notation), Translating Requirements into Specifications, Application Design.
• Experience in producing documents like Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), and Creating Request for Proposals (RFP).
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Extensive experience in working in all phases of the System's Development Life Cycle (SDLC) namely Analysis, Design, Development, Testing & Implementation.
• Hands - on experience with Guidewire Policycenter and ClaimCenter (Workers Comp Claims, General Claims) configuration.
• Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policycenter, Guidewire Claims Center, Guidewire Billingcenter.
• Worked extensively on Data hub and Info center of the Guidewire portal, creating new and modifying existing embedded BODS code.
• Good Knowledge in writing SQL queries, table Joins and understanding Database concepts.
• Hands on experience and expertise in Guidewire Policycenter implementation and integration by leveraging Agile Methodology.
• Worked with prospective trading partners to determine data processing and EDI operation requirements, from this, authored technical specifications to support findings.
• Expertise in understanding Policy Administration System using Guidewire Policycenter especially in Commercial Lines (Business owners, Worker's Compensation, Business Auto).
• Experience in Agile / Scrum methodology in writing user stories/epics and acceptance criteria using JIRA.
• Strong Knowledge and hands-on experience with SDLC methodologies like Agile/scrum and Waterfall.
• Expert level knowledge in Project Management i.e., Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Extensive knowledge of Policy Admin system and related operations like New Business, Endorsements, Billing and Claims in property and casualty - Personal Lines.
• Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases in P&C insurance.
• Extensive experience with Web service (SOAP, JSON, REST) API Testing.
• Insurance experience includes Personal Property & Casualty and Commercial Automobile Product knowledge, Reinsurance for Auto, Billing, Claims and Home Insurance Systems.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Data Flow Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Rational Rose.
• Extensive experience of analyzing complex IT projects throughout SDLC - from scope definition to successful implementation using Waterfall and Agile framework.
• Extensive experience of Web Services, SOAP and REST API Testing using UFT API, Restful API, Rest Sharp, Para soft SOA, Apache JMeter, Postman and SoapUI.
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams, Data Mapping, and Data Integration.
• Expertise in Requirement Analysis, requirement modeling using Unified Modeling Language (UML) and Object-Oriented Analysis.
• Experience in Scrum Process and thorough understanding of Extreme Programming (XP), Agile Software
• In-depth knowledge of conducting User Acceptance Test (UAT), data quality checks using SQL, gap analysis and Requirement Traceability.
• Experience in Functionality Testing, User Acceptance Testing, Database Testing, Regression testing and Risk Based Testing.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Columbus, OH

Responsibilities:

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Created detailed Use cases, BPMN flows, Functional Specifications, UML diagrams to remove ambiguity of the requirements communicated by clients or SMEs.
• Employed SDLC for monitoring the project and followed the step-by-step procedure.
• Created Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows.
• Worked with SDLC for evaluating the costs and for setting up targets for the completion of project.
• Training and monitoring process modelers on business process and BPMN tool - SPARX Worked on Guidewire software, specifically with Guidewire Policycenter and Guidewire Billingcenter.
• Documented Work Instructions/Operations Documents / level 4, utilizing standard Business Process Model Notation BPMN.
• Created JIRA to track and monitor problems and report issue to management.
• Involved in every Sprint that covered Elaboration, Configuration and Testing of the Guidewire Policycenter following AGILE approach.
• Worked on Guidewire software, specifically with Guidewire Policycenter, Guidewire Claimcenter and Guidewire Billingcenter.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Worked with developers in writing of complex SQL queries to resolve data issues in source system databases.
• Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog, and estimate efforts for user stories.
• Developed process flow diagrams (flow charts) using MS Visio to identify and analyze process flows in the RBC Safe Deposit Box system.
• Used selenium web driver with TESTNG and sauce labs for frontend automated Testing and cross browser testing. In terms of backend Used Ready API (licensed version of SOAPUI).
• Performed Defect Tracking & Management in JIRA. Generated automated daily reports using JIRA API.
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
• Created End to End scenarios for Integration testing to make sure the system meets all the business requirements before UAT.
• Involved in designing and documenting REST/HTTP, SOAP APIs, including JSON data formats and API versioning strategy.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation.
• Conduct backend testing to make sure that the data at the front is in synced with the data at backend using SQL queries.
• Interacted with client regarding project status and feedback on UAT and discussed the information with the development team.
• Performed Back-End Testing, database table manipulations of relational database systems by writing complex SQL queries manually.
• Worked extensively through agile development methodology by dividing the application into iterations.
• Elicited requirements for various Integrations with Policycenter and Billingcenter on activities like Policy and Billing Status retrieval, Checks Issued and Void Processes.
• Involved in creating test plans, test scenarios, test cases for the Billingcenter.
• Involved in Creation of UML diagrams such as Use case diagrams, activity diagrams, and sequence diagrams to communicate the Business requirements preparation and execution of Use cases.
• Requirement analysis with business analysts and attending Agile/Scrum model meetings to review the requirements and scope.
• Introduced Agile to the product team and organized releases into SCRUM sprints.
• Worked in close coordination with the technical team in developing Use cases, test plans and test cases from functional and business requirements.
• Involved in the development of system test plan and test scripts using business and system requirement documents and use cases.

Business Analyst

Confidential - Stevens Point, WI

Responsibilities:

• Facilitated Joint Application Development (JAD), Brainstorming Session involving business unit stakeholders, technical analyst, SME, portfolio managers, and financial analyst to gather requirements and have better understanding of business process.
• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Responsible for Preparing and analyzing AS IS and TO BE in the existing architecture and performed Gap Analysis. Involved in creating workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Highly proficient in writing XO (experience Outcome), Epics, User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose, MS Visio and Chaminda BPMN tool for UML and BPMN.
• Worked in a fast-paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions.
• Interacting with Guidewire team and providing requirements for Form’s data based on out of box feature of Guidewire.
• Performed Business End-User testing of all Guidewire Policycenter/Business Objects claim reports.
• Worked with the business testing team to generate Test Plans, Test cases, Testing Evaluation strategy and methods for user acceptance testing UAT.
• Worked with Business Owners, Project Sponsors, SME's, Scrum Master and Guidewire Consultants to define the Project Backlog and Sprint Backlog.
• Worked with project management team and responsible for creating an enterprise-wide web-based system to streamline money movements for our clients. Main platform for reporting was JIRA.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose. Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project.
• Involved in backend testing team performs the API testing of REST Web services using tools like SoapUI and Poster. API testing validates the JSON output with the expected output and compares the JSON output with XML input.
• Documented Test Plan, Test cases, performed functional and regression testing and Facilitated UAT and recorded the user feedback for future changes.
• Worked on Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front-end Guidewire Claimcenter into the Application database Tables.
• Manages the product backlog (grooming, prioritization and refinement), working day-to-day with the product Agile/Scrum teams to clarify requirements balance the business needs with technical requirements.
• Backend testing team performs the API testing of REST Web services using tools like Soap-UI and Poster. API testing validates the JSON output with the expected output and compares the JSON output with XML input.
• Created User Stories, Test Cases utilizing Target Process Agile methodology tool.
• Minimized defects in software application by collecting, reviewing, managing, and monitoring software application defects in JIRA through resolution as reported by various internal and external customers as Defect Manager.
• Created use cases, flow charts, OO model, UML diagrams, process flows, task analysis, database diagrams, wireframes and screen mock-ups.
• Used SQL queries for organizing and abstracting data from MS access data bases, created reports, forms on MS Access.
• Responsible to assess business requirements and provide design leadership to address impact analysis to process flows, systems impact, Data analysis.
• Created SQL scripts to find data quality issues and to identify keys, data anomalies, and data validation issues.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Worked with the QA team in providing the appropriate use cases and help generate Test Scripts.
• Involved in Examining, analyzing and model Test plans, Use Case Model cases & Test procedures based on AGILE methodology.

Business Analyst

Confidential

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gathered business requirements and documented them in Business Requirement Document (BRD), Functional Requirement Document (FRD) and User Requirement Document.
• Set measurable goals for an SDLC assessment.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third-party applications.
• Involved in GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked with Business rules engine BRE, a software system that executed IBC business rules in an EDI runtime production environment.
• Interpreting customer business needs and translating them into application and operational requirements using recognized business analysis methodologies (e.g., business process flows, fit-gaps analyses, functional designs, etc.).
• Consulted with customers to obtain EDI requirements, mapping specifications, and project objectives.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Performed Defect Tracking & Management in JIRA. Generated automated daily reports using JIRA API.
• Worked with other Analysts on integration requirements with Guidewire Claimcenter and Billingcenter.
• Worked on Guidewire Policycenter for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Involved in SQL the fields from an additional claims application from the vendor TOS, checking that the data against the Claimcenter for Guidewire are displayed correctly.
• Involved in utilization of guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Billing Center Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Requirement analysis with business analysts and attending Agile/Scrum model meetings to review the requirements and scope.
• Worked on Agile methodology for the project guided the team to document epic and stories and requirement maintenance using tools like JIRA and Confluence.
• Involved in creating test plans, testing timeline, test scripts, test cases and performed smoke and UAT testing.
• Performed in depth analysis of data and prepared weekly, biweekly, monthly reports using MS Excel and SQL.
• Worked on Scrum team growth and maturity while working with the agile methodology.
• Assigned tasks among development team, monitored and tracked progress of project following Agile Methodology.
• Involved in Documenting the Use cases and prepared Use case, activity, sequence diagrams and logical views using UML methodologies for clear understanding of requirements by development team.
• Involved in Planning and defining the system requirements to Wireframes with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

Business Analyst

Confidential, OH

Responsibilities:

• Conducted Joint Application Development (JAD) sessions with IT teams to identify changes and participated in Stakeholder Meetings to communicate the same.
• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
• Responsibility to identify new commercial insurance program opportunities for reinsurance partners.
• Worked Data Conversion Strategy for converting data from the existing site to the new site.
• Followed top down, leveled technique for building Business Process Models.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Extensively involved in Data warehousing administration and metadata management responsibilities.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Wrote test cases and test scripts for the User Acceptance Testing.
• Initiated customer contact in order to investigate unclear Breakpoint Claim information.