SUMMARY

• A professional with 20 years of experience in SDLC of the software designing process including requirements gathering, prototyping, proof of concept, design & delivery.
• Demonstrated expertise in all phases of SDLC well versed in the Agile & Waterfall methodology.
• Excellent communication and liaison skills enhance the ability to secure deeper levels of stakeholder engagement and drive global, cross - functional teams.
• Extensive experience in Telecom Billing domain (OSS/BSS, Billing, Charging, Rating, AR & Collection, Customer Management & Ordering).
• Effective communicator & negotiator with strong analytical, problem solving and organizational abilities. Excellent team player, strong interpersonal and communication skills combined with self-motivation, initiative and the ability to think outside the box.
• Extensive experience of working with North American companies Confidential, Confidential, Confidential & Rogers.

TECHNICAL SKILLS

Business Modeling: Microsoft Visio, UML

Defect Tracking: Mercury Quality Center

Languages: C, COBOL, PL / SQL, HTML, SQL

Databases: Oracle, Teradata

Operating Systems: Windows, LINUX

Product Expertise: Amdocs CES, Confidential BSCS, Promotion Engine

Misc.: Rally (CA Agile)/DevOps, JIRA

PROFESSIONAL EXPERIENCE

Solution Owner/Analyst

Confidential

Responsibilities:

• Working as a Solution Owner/Analyst for Capability Uplift Programs for Confidential for Business (TfB) billing team handling B2B customers, bridging the gap between business & dev team.
• Engaging TfB stack holders mainly marketing, care, accounting, legal, taxation to understand their pain point and finalize capabilities.
• Owning the product vision and utilizing it to create a dynamic product feature roadmap
• Communicating customer context and acting as the user proxy for the products
• Handling day to day activities for analyzing, interpreting and translating business needs into business requirements (Mainly front-end experiences).
• Finalizing the scope of the project, Creation of capabilities & features in JIRA, process flows, presentment of the solution to business along with the use cases from production.
• Creation of features, acceptance criteria, user stories & intake in JIRA. Engaging Delivery Team to complete assessment and LOE.
• Assessing the technical solution to ensure its alignment with the requirements/capabilities.
• Participation in architectural design sessions and approving of the design.
• Review and approve of the Test plans and test cases.
• Monitoring and managing production issues prioritizing them a per criticality & resource availability.

Sr. Business System Analyst

Confidential

Responsibilities:

• Worked as a Lead Consultant at Confidential (Client of Confidential ).
• Leading the end-to-end delivery of Accounting & Commercial reports from DWH (Teradata).
• Designing & coordinating the development of ETL/Data Mart/Tableau dashboard.
• Day to day activities includes engaging Accounting & Commercial team’s Director/Sr. Managers to collect requirements.
• Providing the cost estimation and delivery schedule for the reports.
• Translating the business requirements into technical requirements. Creation of HLSD/FSD.
• Managing and coordinating the Design (JAD sessions), Development and Presentment of the reports on Tableau.
• Preparing the flow charts & high-level Test plans and reviewing the test plan prepared by TQA.
• Publishing weekly status report to Dish & Confidential management.
• Engaging onshore & offshore resources for the delivery of the reports.

Business System Analyst

Confidential

Responsibilities:

• Worked as a BSA in the Promo Team executing the Monthly Bill Credit & Rebate related promos.
• Worked closely with Confidential Marketing/Financing/Legal teams to gather business & system requirements and prepare PRD/FSD.
• Prioritization of business, systems requirements and understanding of pain points from internal and external stakeholders (Promotion Engine/Billing System/EIP System/MW).
• Collaborating with cross-functional teams of engineers, leads, architects and designers to deliver the Rebate related promos.
• Contribute to technical conversations around deadlines, engineering solutions and guide and help dev team to understand the requirements and deliver the quality product
• Creation of User Stories, Use Cases & Acceptance criteria in Rally (CA Agile).
• Launching of Fidelis project (Promotions for Retired/Active Military)

Sr. Billing Solution Analyst

Confidential, Atlanta

Responsibilities:

• Worked as Billing Solution Analyst for Confidential Prepaid Billing solution implementation at Confidential .
• Worked closely with TMO marketing and operations team to gather, discuss and document business & operational requirements.
• Introduction and designing of automation method to reduce manual processing like execution of daily billing processes, payment processing, processing of billing and payment fallouts.
• Designed operational processes to streamline the billing operations.
• Prepared high-level solution and requirement documents like HLSD/FSD.
• Conducted and leading JAD sessions with Developments (Front End, Back End, Middleware), and QA teams.
• Participated in User Acceptance Testing and Quality Assurance Testing by designing test plans and test scenarios; monitoring and prioritizing of defects.
• Finding operational and functional gaps and scope of improvements in the solution.
• Generation of reconciliation reports for both processing and financials purpose.