SUMMARY

• Experienced Project Management professional with knowledge of Operations and Information Technology; as well as Governance and Processes within a PMO. Over 7 years’ experience in business analysis and coordinating projects, focusing on delivering Business/IT projects including migrating Legacy applications to SAP, Web, Java and Oracle technologies. Agile and Waterfall methodologies.
• Certified Scrum Master.

TECHNICAL SKILLS

• MS Project - Orange Belt, Blue Belt and Black Belt
• SAP Sales and Distribution
• SAP Solution Manager
• HP Quality Center
• SharePoint Administrator
• MS Project Server Administrator
• MS Office (Word, Excel, PowerPoint, Outlook, Publisher, Access, Project, Visio)
• Clarity / OWB, Goldmine, Lotus Notes, Internet Research, Contract Tickler
• RWD uPerform
• Oracle SQLPLUS, TOAD for Oracle
• Waterfall and Agile Methodology

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Project Manager/ Analyst

Responsibilities:

• Provide technical & business systems and software support for modification, implementation, or conversion of business systems.
• Act as liaison between Delivery Managers, Internal Customers, Infrastructure team, business unit and software/hardware developers and vendors.
• Translate business needs and built processes, templates and standards for all systems support to conform to business needs and specifications.
• Analyze existing business processes in an effort to identify opportunities for continuous improvements that will result in the organization achieving its business objectives.
• Run Audits for all supporting documentation with Delivery Managers.
• Act as Gatekeeper for all Virtual Machine Requests.
• Work with Senior Analysts on Cost Estimation Process for Server, Storage, and Networking.
• Identify, Plan, Coordinate, document and present Process Improvement solutions within the PMO.
• Defining, Creating and updating Governance and Project Processes for internal project management.
• Creating documentation for User Training for the new approved processes.
• Creating and distributing Quarterly newsletters for transparent communication to the ISDM team.
• Ownership of assigned tasks and responsibilities, and appropriately prioritize based on customer’s business needs.
• Asset Management, Audit Responsibilities, Financial Process Support, Financial & Procurement Transaction as well as Measurements & Status Reporting.
• Tools (DASH, Microsoft Office Teams, BOX, JIRA) / Agile / Waterfall

Confidential, Ft. Worth, TX

Senior Program Project Analyst

Responsibilities:

• Confidential and US Airways - A major mergers and acquisition project.
• Develop and maintain productive working relationships with project stakeholders.
• Timesheet Compliance - Time and Budget Management.
• Project Management Office - Scope and Change Control.
• Issues Management Lead - Cutover Activities - Tools: Slack / SharePoint.
• Release Management - Coordinate and manage regular occurring releases/deployment schedules. Maintain and update release calendar as it evolves. Communicate and keep teams updated on release schedules.
• Planview Lead / Administrator - Assist in creating and updating Projects and Resource Management.
• MS Project - Develop, create and update project plans, work assignments and schedules as well as monitor work performance.
• Identify, Plan, Coordinate, document and presenting Process Improvement solutions within the PMO.
• Defining, Creating and updating Governance and Project Processes for internal project management.
• Lead, and facilitate key continuous improvement efforts, in support of business priorities.
• Creating documentation for User Training for the new approved processes.
• M&A Project & Documentation - Review project plans/schedules, update M&A and assist with status updates with PMs.
• Communication - Weekly Project Status with Project Stakeholders.
• Training Documentation - Develop Planview documentation/training to admin/users.
• Rally Documentation (Agile) - Create, groom and update user stories.
• Reporting - Power BI / SharePoint Enterprise / Planview / M&A / Measurements / Audit
• SharePoint / MS Office Products Suite / HP ALM

Confidential, Dallas, TX

Senior Project Analyst

Responsibilities:

• GWS M&A Project (Global) – A major mergers and acquisition project.
• Creating project artifacts (project charter, plans, schedules, RAID logs, etc.).
• Assisting PM in the administration and coordination of a project.
• Tracking project information and following up on project status.
• Communicating project status, risk/issues to team and management.
• Acting to reduce risk, resolve problems and escalate issues to leadership, when necessary.
• Facilitate and lead meetings, preparing meeting agendas and meeting minutes, distribute meeting documentation, and maintain and monitor action item listings as necessary.
• Monitoring, advocating and adhering to release, change and build management processes.
• Gathering information, preparing and maintaining ongoing reports for management.
• Updating project artifacts with team members.

Confidential, Richardson, TX

Project Analyst

Responsibilities:

• ScriptSync project - Prescriptions (scripts) being consolidated at the pharmacy level ( Confidential ) through Caremark Insurance so that patients can receive their prescriptions at one time as opposed to several different times in the year.
• Ensure all program/project deliverables are produced in a quality and timely manner in accordance with established processes and procedures.
• Setting and managing customer expectations, managing and escalating issues and changes.
• Working collaboratively with project stakeholders to develop a comprehensive project plan based on approved funding.
• Creating, building and updating update project schedules, project charters, project plans, status reports, ad-hoc reporting and work breakdown structures.
• Managing assigned projects and adhering to appropriate approval procedures.
• Manage Estimated Time to Complete tasks (ETCs) and reconcile ETCs using Clarity based on recommended guidelines.
• Use of tools and methodologies to create RAID logs (Risk, Action, Issue, and Decision).
• Create and implement project organization and communication plans which enable the project team to effectively work together to meet project objectives.
• Facilitate and lead meetings, preparing meeting agendas and meeting minutes, distribute meeting documentation, and maintain and monitor action item listings as necessary.

Confidential, TX, Richardson

Senior Project Coordinator

Responsibilities:

• Ensured program/project deliverables is produced in a quality and timely manner in accordance with established processes and procedures. Independently created project artifacts and supporting project management processes and provided subject matter expertise on the SDLC system development life cycle and the PMLC project management life cycle processes and tools.
• Supported the initiation of program/project schedules.
• Facilitated and documented program/project team meetings.
• Oversaw preparation of meeting agendas and meeting minutes.
• Developed complex program/project status reports, ad-hoc reporting, as well as project plans which included Scope, Schedule, Cost, Quality and Organization, Communication and Staffing.
• Created program/project related presentations and documentation using various application software.
• Responsible for the SDM solution delivery methodology process for the project/program artifacts.
• Gained approvals, sign offs and managing the repository for all program/project documentation.
• Assisted in the ongoing management of the project schedules using the Clarity – Open Work Bench tool.
• Assisted with implementing and managing a Change Control process and updated program/project plans based on approved changes.
• Coordinated the mitigation / resolution of program/project issues, risks, decisions and actions items via the RAID Log.
• Supported and assisted with documentation and meetings supporting the Project Update.
• Supported the project close out and lessons learned activities.
• Compiled and assisted with creation of Presentations / Dashboards for various levels of program / project leadership, as needed.
• Acted as a peer-to-peer Buddy and team contributor in the EPMO environment.
• Complied with HIPPA, Diversity principles, Corporate Integrity, Compliance program policies and other applicable corporate and departmental policies.
• Working knowledge of Clarity.

Confidential, Richardson, TX

Business Systems Analyst

Responsibilities:

• Gathered, analyzed, and defined requirements in order to translate business requirements into functional requirements including use cases for the purpose of software development.
• Performed research of business and system processes, rules, procedures, logical data models for the purpose of defining necessary development efforts.
• Created business process models using Microsoft Visio in order to provide graphical depictions and assisted with development and testing efforts as well as defined and developed associated test case scenarios.
• Performed unit testing in order to ensure that features and new functionalities are met in the functional design documents including, screen standards and the overall look and feel and functionality while tracking those findings in Mercury Quality Center.
• Assisted Project Manager to execute project vision and scope, developed and managed project plans, as well as tasks and deliverables related to SDLC phases for package and custom solutions.
• Used SharePoint and/or Lotus Notes to manage, track and store documents created during development.
• Participated in Internal Review sessions prior to distributing to customer initial documents in order to get sign-off of requirements prior to development as well as facilitated user and project meetings as a participant.
• Led and participated in Customer Review sessions in order to capture and document feedback of documents created from requirements.
• Led kickoff meetings for the purpose of developing or defining milestones associated with modules as part of the development as well as facilitate project status meetings.
• Facilitate requirements clarifications meetings with the clients or internal personnel.
• Knowledge of SQL.

Confidential, Las Colinas, TX

Business Analyst / Project Analyst

Responsibilities:

• Analyzed business requirements and assisted in new process development to be used by the entire
• corporation to migrate to thin client for the desktop standardization initiative.
• Participated in application releases, performed and assisted in test plans and system integration testing and organized user acceptance testing, and provided guidance and training to business users. Worked with application development teams, application readiness team, validation team and desktop standardization application governance team.
• Followed up and liaised with development teams and senior management on identified technical/functional defects and provide solutions to business.
• Tracked implementation through established Change Control processes.
• Coordinated business/client project deliverables and resolving ongoing issues throughout the project.
• Tracked project scope and resources and identified scheduling conflicts and ensured that project deliverables were completed and updated throughout the project lifecycle using DSI App Gov guidelines.
• Monitored new process / schedule and reported progress and risks to senior management.
• Participated in international progress status meetings and made recommendations for process development or changes in service, including providing support for users.

Confidential, Dallas, TX

Project Coordinator

Responsibilities:

• Analyzed business requirements and assisted in creating Functional/Technical Specifications for business/technical signoff to be used by application development teams, quality/testing teams for migrating existing Legacy systems to SAP using processes and workflows via Visio diagrams.
• Participated in application releases, performed system integration testing and organized user acceptance testing, and providing guidance and training to business users.
• Followed up with development teams on identified technical/functional defects and provided solutions to business.
• Liaised with business partners, internal IT teams, third party vendors. Assisted VP’s, SAP PM’s / Project Directors in managing project budget, approving time sheets and coordinating and tracking project implementation through established Change Control procedures.
• Coordinated business/client project deliverables and resolved ongoing issues throughout the project.
• Tracked project scope and resources, identified scheduling conflicts and ensured that project deliverables are completed and updated throughout the project lifecycle using PMO guidelines.
• Monitored project plan, schedule and budget and reported progress and risks to senior management and project managers.
• Participated in progress status meetings and made recommendations for process development or changes in service, including support for policies and procedures.
• Responsible for ensuring all the team leads followed PMO processes and policies, security guidelines, to meet SOX requirements and uploaded documents to SAP Solution Manager / SharePoint.
• SharePoint Administrator / MS Project Server / MS Project (Orange/Blue/Black Belt) / SAP SD / RWD uPerform / Pursuing PMP Certification / HP Quality Center

Confidential, Irving, TX

Contracts Administrator, Sales, Marketing & Compliance

Responsibilities:

• Managed activities in a high tech, fast paced health benefits administration environment.
• Managed, reviewed and tracked legal contracts as well as assisted in maintaining QA metrics.
• Monitored activities in Siebel/Problem Tracker database/Complink system.
• Led in developing new and/or existing policies and procedures.
• Created sales recognition programs.
• HIPAA team member and attained HIPAA compliancy prior to due date.
• Interviewed, hired, trained and supervised personnel.