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Business Analyst Resume

SUMMARY

  • 6 years of experience as a Business Analyst with diverse experience in Healthcare and Manufacturing Industry
  • Challenged status quo to ensure maximum business value and efficiency to drive customer satisfaction
  • Worked closely with project managers, various project stakeholders and subjects matter experts to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to existing applications
  • Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, and business analysis
  • Extensive experience in creating Business Requirement Documents (BRD), Functional Requirement Document (FRD), Requirements Traceability Matrix (RTM), Use Case Narrative and User Stories
  • Developed test cases for User Acceptance Testing (UAT) and Functional Testing
  • Strong knowledge in developing Use Case Diagram and Activity Diagram based on UML methodology
  • Extensive experience in Business Process Modeling using Visual modeling tools such as MS Visio, Camunda Modeler
  • Proactively communicated and collaborated with internal customers to analyze information and functional requirements and delivered the appropriate documentation
  • Extensively used JIRA for maintaining User Story Hierarchy, Backlog Grooming and Updating Tasks
  • Experienced in extraction and analysis of data using SQL and Minitab to better understand trends and processes to help improve existing process striving for maximum business value
  • Experienced in the systematic mapping between graphic marks and data values in the creation of the visualization using tools like Tableau and Power BI
  • Familiar with HIPAA standards and Compliance issues, HIPAA privacy policy, requirements gathering with HIPAA 4010 and 5010 standards
  • Skilled in HIPAA 4010 and 5010 EDI Healthcare Transactions like (834, 837, 835, 270/271, 276/277), along with ICD - 9 and ICD-10 code se

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • This project involved the migration of serviced Interactive Voice Response (IVR) Toll Free Numbers (TFNs) of businesses associated with Confidential 's healthcare network, from Enterprise Voice Portal (EVP), Voice Self Service (VSS) platforms to Natural Language Understanding (NLU) platform.
  • This would enable the caller to use voice response and in turn, be routed off to the right agent to render further service. The scope of the project was to promote Confidential 's digital services agenda by improving the KPIs such as caller intent, call duration and member authenticationResponsibilities:
  • Create requirements for distinct accounts in Confidential 's network based on account type and services offered and include major and minor details such as: Account name, TFN, Product type, Greeting, Broadcast message (for member or provider service), Transfer or Referral targets for services like: Pharmacy, Dental, Vision, Health Programs, Behavioral Health etc.
  • Include Skill Based Routing (SBR) targets for agent-based routing services on requirements, based on virtual queues and skills received from Work Force Management (WFM)• Created user stories and other sub-tasks in JIRA for National/Local accounts which included the acceptance criteria for the end-to-end development and testing of TFNs
  • Actively participated in sprint planning sessions to prioritize accounts based on the complexities and resources required for development and testing
  • Created Visio call flow documents for distinct accounts that would be used by the developers to create systematic flow of tasks offered by the IVR
  • Collaborated with 3 scrum teams as a BA and served as a liaison between the Product Owner, Scrum Master, Developers and Testers with aspects such as creation of stories, business requirements, call flows and queries related to services offered
  • Part of the Post-Production implementation team that would test, validate TFNs during the release cycles after every sprint
  • Tested and validated the route codes and target points for TFNs in the release backlogs and verified the finding against the CDR report• Actively participated in backlog grooming sessions and pursued the agendas and scopes of improvement brought forward by the PO and other team members based on existing scenarios and past release cycles
  • Monitored the Key Performance Indicators (KPIs) such as: Calls with intent obtained, Member Authentication, Call Duration based on production database using Tableau Dashboard and, communicated the findings with the business• Maintained, stored and uploaded all backlog related artifacts to Confidential 's repository and made these files accessible to all the stakeholders

Confidential

Sr. Business Analyst

Responsibilities:

  • This project involved the development of Commit2Wellness suite of programs portal to help members benefit from incentives and tools to track all wellness activities and, resources to stay well. This enabled members to effectively track all wellness activities and, also manage reimbursements, which helped them pay medical bills directly on the Confidential member pageResponsibilities
  • Liaised between business units and development team. Conferred with stakeholders to determine user needs, operational requirements, proposed enhancements and translate them into Business Requirement Documents (BRDs)
  • Facilitated Joint Application Development (JAD) sessions with all group members for communicating & managing expectations and to discuss various means for integrations with current system
  • Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues
  • Identified all necessary Business and system Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence diagrams using Microsoft Visio
  • Interacted regularly with the core product team and extended sub-teams to manage expectations and ensured effective project communications resulting in a smooth go live
  • Closely worked with the Project manager and conducted budget and headcount planning and business forecasting
  • Prioritized development activities to deliver on time and in budget solutions• Analyzed and documented the difference between 4010 and 5010 formats of HIPAA for all segment, elements using Gap analysis• Functional knowledge of the Medicaid Management Information System (MMIS)
  • Worked with the QA team during the designing the designing phase of the Test Plan and Test Cases for User Acceptance Testing
  • Co-chaired team meetings to review project progress and identify blocks and risks• Prepared Release Documentation for delivery to the client; performed post-production check outEnvironment: Agile methodology, Microsoft Office Suite, Sharepoint, JIRA, Camunda Modeler, SQL, Oracle

Confidential

Business Analyst

Responsibilities:

  • Confidential wanted to make it convenient for its customers to use their quarterly ExtraBucks Rewards. I was instrumental in gathering the requirements that eventually led to the development of the "Send to Card" feature to the customer's existing Extra Care Card. This provides the shoppers at Confidential with the option to choose between printing their ExtraBucks Rewards or to send them directly to their Extra Care Card to redeem them digitallyResponsibilities:
  • Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's
  • Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/ workflows, defined the scope, progressed from Problem Statement to well-documented designs
  • Extensively used MS SharePoint to store and communicate documentations with various stakeholders
  • Used MS Word & Visio to document data flow of the AS-IS process and TO-BE process
  • Used MS Outlook / WebEx to schedule and coordinate meetings with all process
  • Used agile methodology to develop the product• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, UML and Business Process Modeling for the project using Visio
  • Documented requirements associated change requests with requirements and connected requirements with Use cases and different traceability views
  • Worked as a liaison between the users and different teams involved in the application development for better understanding of the business and IT processes
  • Performed GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation• Performed Data Analysis and Data validation by writing basic SQL queries on the database
  • Assisted quality assurance team in testing different releases and in designing test plans and test cases
  • Performed User Acceptance Testing (UAT) and System Integration Testing (SIT)Environment: Java, J2EE, Oracle, SQL, Sharepoint, UML, MS Visio, MS Office, Jira Agile

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