Business Systems Analyst/Team Lead Resume Mountain View, CA - Hire IT People

SUMMARY

Dynamic and technically - sophisticated Business Systems Analyst and SharePoint Administrator with expansive experience and achievement in optimizing communications, business systems, and SharePoint sites. Forges effective collaboration with key stakeholders and end-users to define requirements, complete executive updates, and integrate cutting-edge features and technology for enhanced business systems output. Masters new technology with ease.
Polished communication skills; cultivates and maintains relationships and rapport with diverse groups of clients and colleagues at all organizational levels. Thrives in challenging, fast-paced, and high-stress environments. Recognized for ability to research, analyze, and resolve highly-complex technical issues—without supervision. Hands-on, resourceful, and respected.
SharePoint Administration / Project Management / User Training & Support
Business Systems Analysis / Troubleshooting & Issue Resolution

TECHNICAL SKILLS

SharePoint, SharePoint Designer, WebParts, Site Pages, List, Libraries, Permissions
Microsoft Forms, Microsoft Infopath, Nintex Workflows, SharePoint Administration
SharePoint Site Collection Administration, NewsGator Administration, Workflow Management
Active Directory, Bamboo Solutions, HTML, JavaScript, jQuery, CSS, Final Cut Pro
Motion, Live Type, Flash, Photoshop, InDesign, Dreamweaver
Camtasia Studio, infraEnterprise, Documentum, Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Business Systems Analyst/Team Lead

Confidential, Mountain View, CA

Responsibilities:

Automated and scripted key processes with use of SharePoint Designer, Nintex Workflows, and jQuery; slashed processing time during key updates and upgrades.
Authored standard operating procedures for administration and update/upgrade of SharePoint sites; clearly defined user roles and responsibilities.
Engaged engineers and other pivotal team members during updates and upgrades to SharePoint system; integrated cutting-edge technology and new features.
Closely monitored system for outages and other incidents; swiftly reacted to system issues/situations to minimize critical downtime.
Led in-depth, interactive training sessions for SharePoint site end-users and key stakeholders, empowering participants with useful knowledge, tools, skills, and information.
Completed successful SharePoint migration; owned quality of migrated data and validity of migration process and operation.

Business Systems Analyst

Confidential

Responsibilities:

Excelled as first point of contact for troubleshooting and client questions; minimized average response time by streamlining and prioritizing requests.
Clearly documented requests for updates or requests for access; adhered to robust approval process to protect sensitive and classified information.
Directed comprehensive, interactive training for SharePoint site end-users and key stakeholders, delivering highly-useful knowledge, tools, skills, and information.
Successfully facilitated migration from Serena Business Systems; owned migrated data quality—and the validity of the migration process and operation.

Business Analyst

Confidential

Responsibilities:

Initiated interactive SharePoint training sessions for end-users and stakeholders to ensure transfer of critical knowledge, tools, skills, and information.
Gathered and analyzed team member opinions/feedback; forged recommendations for continuous improvement to drive consistency and improvements to SharePoint sites.
Published and released complex/sensitive communications materials, ensuring information was broadcasted to the correct audience.
Collaborated with department managers and other stakeholders to produce and update communications/training materials; optimized effectiveness of collateral materials.