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Business Systems Analyst/team Lead Resume

Mountain View, CA


  • Dynamic and technically - sophisticated Business Systems Analyst and SharePoint Administrator with expansive experience and achievement in optimizing communications, business systems, and SharePoint sites. Forges effective collaboration with key stakeholders and end-users to define requirements, complete executive updates, and integrate cutting-edge features and technology for enhanced business systems output. Masters new technology with ease.
  • Polished communication skills; cultivates and maintains relationships and rapport with diverse groups of clients and colleagues at all organizational levels. Thrives in challenging, fast-paced, and high-stress environments. Recognized for ability to research, analyze, and resolve highly-complex technical issues—without supervision. Hands-on, resourceful, and respected.
  • SharePoint Administration / Project Management / User Training & Support
  • Business Systems Analysis / Troubleshooting & Issue Resolution


  • SharePoint, SharePoint Designer, WebParts, Site Pages, List, Libraries, Permissions
  • Microsoft Forms, Microsoft Infopath, Nintex Workflows, SharePoint Administration
  • SharePoint Site Collection Administration, NewsGator Administration, Workflow Management
  • Active Directory, Bamboo Solutions, HTML, JavaScript, jQuery, CSS, Final Cut Pro
  • Motion, Live Type, Flash, Photoshop, InDesign, Dreamweaver
  • Camtasia Studio, infraEnterprise, Documentum, Microsoft Office Suite


Business Systems Analyst/Team Lead

Confidential, Mountain View, CA


  • Automated and scripted key processes with use of SharePoint Designer, Nintex Workflows, and jQuery; slashed processing time during key updates and upgrades.
  • Authored standard operating procedures for administration and update/upgrade of SharePoint sites; clearly defined user roles and responsibilities.
  • Engaged engineers and other pivotal team members during updates and upgrades to SharePoint system; integrated cutting-edge technology and new features.
  • Closely monitored system for outages and other incidents; swiftly reacted to system issues/situations to minimize critical downtime.
  • Led in-depth, interactive training sessions for SharePoint site end-users and key stakeholders, empowering participants with useful knowledge, tools, skills, and information.
  • Completed successful SharePoint migration; owned quality of migrated data and validity of migration process and operation.

Business Systems Analyst



  • Excelled as first point of contact for troubleshooting and client questions; minimized average response time by streamlining and prioritizing requests.
  • Clearly documented requests for updates or requests for access; adhered to robust approval process to protect sensitive and classified information.
  • Directed comprehensive, interactive training for SharePoint site end-users and key stakeholders, delivering highly-useful knowledge, tools, skills, and information.
  • Successfully facilitated migration from Serena Business Systems; owned migrated data quality—and the validity of the migration process and operation.

Business Analyst



  • Initiated interactive SharePoint training sessions for end-users and stakeholders to ensure transfer of critical knowledge, tools, skills, and information.
  • Gathered and analyzed team member opinions/feedback; forged recommendations for continuous improvement to drive consistency and improvements to SharePoint sites.
  • Published and released complex/sensitive communications materials, ensuring information was broadcasted to the correct audience.
  • Collaborated with department managers and other stakeholders to produce and update communications/training materials; optimized effectiveness of collateral materials.

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