HRIS/Benefits Analyst Resume

SUMMARY

HRIS Expert. Detail oriented, results driven, quick learning problem solver with extensive front end ADP experience and Masters in Human Resources No Relocation or travel desired/Chicago area positions only or Remote

TECHNICAL SKILLS

ADP Enterprise HR V5 and ADP Portal/ADP Custom Advanced Data Reporting/Insights/iReports
ADP WorkforceNow (Major Accounts platform)
ADP Payroll PayeXpert/PC Payroll for Windows
PeopleSoft V8, SAP, Workday; Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Access
Lotus Notes, Visio/Org Chart software
Report/Query building

PROFESSIONAL EXPERIENCE

Confidential

HRIS/Benefits Analyst

Responsibilities:

Processed all employee benefit vendor invoices
Reviewed employee records in Workday and used Workday for troubleshooting questions.
HRIS Analyst, Transdev NA, Lombard, IL
Oversaw/assisted with employee maintenance in ADP Enterprise HR (EV5)
System setup/implemented Position Management for various locations
Handled/audited data reports to departments like Talent Acquisition/Recruiting or via ad hoc requests
Provided assistance/training/support to end users in field locations and handled the resets of ADP Portal/employee self - service password via a mailbox
Maintained the security/access for approximately 200 end users known as Gatekeepers and regularly set up new users/removed Terminated users
HRIS Analyst (Contractor), Kraft Heinz, Glenview, IL
Processed transactions/changes in SAP like terminations, position or pay changes.
Audited approvals and transactions done by various team members in SAP.
Verified and sent out email notices concerning new hires.
Created positions in the Workday system and reviewed changes that flow.
HRIS Consultant (Contract), GOHEALTH, CHICAGO, IL
Was responsible for the development and transaction changes/data correction/audit of ADP WorkforceNow V9 and ADP Enterprise eTIME for all employees.
Provided data reports to management as it related to all other areas.
Coordinated and maintained the relationships with multiple staffing agencies.
Kept the communication progressing between human resources, various departments, and staffing agency contacts concerning employees’ issues like ADP registration/login, hours for weekly payrolls, and various transactions necessary in the employment life cycle.
Confidential team and employees in open enrollment changes.

Confidential,

Connections Services Specialist

Responsibilities:

Specialized team service role with clients/carriers on 3rd party carrier data feeds/interface
Worked various cases and managed electronic data feeds/reports
Worked each open enrollment related updates/requests/cases to completion/client satisfaction, sometimes during system upgrades or implementations.
Mentored/partnered with newer service center analysts/open enrollment associates.
Managed each case/project in Clarify CRM with associates in teams in various global settings like India and the Philippines; report/data analysis; conference calls.
Client Service Support Specialist
Was promoted through job position levels/tiers from Level 1 up to the Senior Level 4 title
Worked basic/complex cases via phone and email to solve issues or build data reports, handled questions from various contacts/representatives
Provided training/best practices documents or did troubleshooting to get cases resolved in different ADP HR/Benefit systems, mainly ADP WorkforceNow.
Identified and worked with clients at risk of leaving ADP.
During multiple times, worked as the Open Enrollment/Annual Enrollment Specialist by providing assistance/documentation for the entire process for multiple clients.
Partnered as needed with other departments or support groups.
Compensation Administrator, CHICAGO TRIBUNE COMPANY, CHICAGO, IL
Processed new hires/terminations/employee transactions in PeopleSoft.
Created and analyzed queries and report using PeopleSoft.
Contacted Payroll/Benefits to resolve errors or problems.
Was the lead contact in the company upgrade/conversion to PeopleSoft V8 with new implementation of self service to all employees.
Maintained employee filing at two locations.

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