SUMMARY

• Action - oriented, adaptable, innovative and efficient in fast-paced, multitasking environments; able to prioritize and delegate effectively to exceed organizational goals.
• Cross-functional experience as Business Analyst, QA/UAT Supervisor, Project Manager, Implementation Specialist, and Technical Solutions Support for out-of-teh-box, customizable SaaS product.
• Experience in resource management, project planning, and supervision of overall SDLC.
• Teachable and committed to meeting compliance standards, while mitigating risk and promoting overall process improvements based on stakeholder feedback and collaboration.

TECHNICAL SKILLS

• VMS Business Analyst
• BSA/Implementation Consultant
• UAT/Project Manager
• Data Coordinator - Senior
• Data Manager
• Digital Marketing Director

PROFESSIONAL EXPERIENCE

Confidential - West Palm Beach, FL

VMS Business Analyst

Responsibilities:

• Responsible for configuration and issue resolution as System Administrator for 20 Volt Vendor Management System accounts, including: SAP Fieldglass, IQNavigator, Coupa Contingent Workforce and Acro XRM.
• Act as SME consultant in multi-discipline groups to uncover and resolve issues associated wif teh auditing/compliance, integration and testing of VMS tool systems; oversee Change Requests throughout centralized scope.
• Use customized reporting analysis and upload capabilities to provide technical insights and strategic solutions to Program Management.

Confidential - Boca Raton, FL

BSA/Implementation Consultant

Responsibilities:

• Managed client implementation of Vendor Management software to present best practices: workflows, project plans, timelines, requirements/design templates, issue logs, risk mitigation plans, and other project deliverables.
• Delivered QA and post go-live support, including troubleshooting production issues and communicating triage, reporting, and bug analysis estimates throughout teh development lifecycle.
• Held daily Scrum meetings, and developed imperatives and procedures based on SLAs, client demand planning, clearly defined timelines and requirements analysis.
• Organized stories, and epics and initiatives to meet deadlines between departments; utilized Microsoft Office 365/Jira/and internal ticketing systems to develop data-driven task prioritization.

Confidential

UAT/Project Manager

Responsibilities:

• Configured test data to ensure readiness of production environments; conducted B2B client demonstrations as Subject Matter Expert on VMS system functionalities.
• Assisted in compilation of BRDs and FSDs to prepare testing scenarios, user stories, and use cases in conjunction wif development team; oversaw performance of smoke testing, functional, regression, system testing, and integration for multiple clients of all sizes and across industries.
• Trained QA team to consult wif stakeholders for development of services, commitments, and goals; prepared historic and projected reports by collecting, analyzing, and summarizing data collected in SIT and QA cycles.

Confidential - St. Louis, MO

Data Coordinator - Senior

Responsibilities:

• Completed implementation of client SFTP setups and capability change tasks using Java programming and software configuration tools for PGP encryption and transfer of various data types.
• Coordinated weekly Agile sprint planning and review meetings to manage and control project resources, identify obstacles and establish realistic timeline estimates.

State Consultant Manager

Responsibilities:

• Monitored unemployment verification data in accordance wif client-specific and government mandated SLAs.
• Provided consultative third-party pursuit of insurance claims and appeals, per state regulations.
• Corresponded client tax credits, subsidies and/or compliance notifications to government entities as ACA Subsidy Appeals Project Manager.

Confidential - St. Louis, MO

Data Manager

Responsibilities:

• Used Sigma Services, Order Manager, CSR and other resources to verify and track user activity.
• Responsible for managing team of 12 Data Analysts, and responding to weekly reports exceeding 600 client accounts.
• Liaised wif clients to identify comprehensive scope of project objectives.
• Acted as escalation point for ongoing issues of Junior Analysts through proper internal and external channels.

Confidential - St. Louis, MO

Digital Marketing Director

Responsibilities:

• Researched potential retail partners and instigated new business opportunities.
• Actively analyzed tracking/metrics of Social Media platforms and encouraged user-generated content.
• Developed and maintained long-term relationships of client accounts.