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Functional Analyst - Supply Chain Resume

SUMMARY

  • Business requirements gathering, GAP analysis, solution architecture, business process configuration, application setups and configuration for CRP, UAT and production instances, project documentation, customization analysis and design, master / transactional data conversion, reporting requirements, applications testing, key/end user training and post production support
  • Business process analysis, customizations analysis, pre and post upgrade testing, GAP and fitment analysis, application version differences presentation, data conversion, feature enhancements configuration, application setups, support process coordination, ticket handling process, SLA planning and monitoring, raising and monitoring SRs with Oracle, analysis and recommendation of best business practices / enhancements and user training
  • Oracle AIM methodology, Existing and future business processes, application module setups, data conversion templates, functional designs for form / report customizations, detailed designs for custom development components, standard operating procedures, User training documents, test scripts and test cases, Issue register templates and user training templates
  • Application Overview presentations, key and end user training, application new feature / enhancements training, process / support based and product trainings
  • Requirements analysis and review, functional / scoping study, conceptual designs, functional designs and functional test scripts for unit / integration and system test cycles

PROFESSIONAL EXPERIENCE

Confidential

Functional Analyst - Supply Chain

Responsibilities:

  • Resolution of the issues / tickets in purchasing, inventory, order management, custom bolt-on functional areas that involved additional setup configurations, bug fixes, providing workarounds.
  • Participation in the weekly status review meetings to update the project management team on the status of open, in-process, closed tickets with the appropriate analysis of each ticket status
  • Coordination and handling of enhancement requests raised through the Mercury ITG tool for functional enhancements and following the appropriate process defined in the tool for acceptance or rejection of the enhancement request. Coordination of the configuration / development of the accepted request and providing the status update on such requests as part of the daily status review meetings.
  • Utilization of SNOW (Service Now) tool for execution of the support process and coordination of the support process with the functional and technical teams in terms of ticket handling, resolution updates and process.

Confidential

Functional Analyst - Supply Chain

Responsibilities:

  • Designing and Configuration of Oracle Applications with the to-be business processes. Mapping the processes in Oracle Application including documentation, GAP Analysis and fitment solution
  • Implementing Oracle Applications by Setting up and Configuring Oracle Application Modules for CRP and documenting BR100 (setup) documentations
  • Designing, Analyzing, Developing and Testing the Oracle Application Customizations that include custom add-ons, Custom Reports and processes
  • Importing Business data as part of Oracle Applications Conversions process involving design, analysis and testing of conversion templates, data accuracy of the imported data and data reconciliations
  • Configuring and setting up Oracle Applications Supply Chain Modules for Unit, Conversions and Systems Integration Instances
  • Resolving functional and technical issues logged by the business users during the various phases of the Implementation cycle (Unit, SIT, Conversions, UAT) through the Mercury QC tool
  • Implementing enhancements requests logged by the Business users in terms of changes / enhancements to Oracle Applications business processes, Data Extracts, Reporting requirements
  • Post Production / Rollout Support and end user trainings at the Plants
  • Coordinating with Oracle Support team for issue resolutions through Oracle SR’s

Confidential

Functional Analyst - Distribution

Responsibilities:

  • Interaction with business users for understanding the business process followed for the functional areas of procurement, storage, material transfers, order handling and shipping with their integration to legacy systems.
  • Preparation of the pre-upgrade business process unit and integration test scripts covering all the functional flow’s followed for the purchasing, inventory and order management functional areas
  • Coordination with the team of functional and technical consultants for the business process understanding, unit and integration test script documentation, on-time delivery of documents, identification and documentation of the custom objects and integration
  • Coordination with the client team for review and approval of the business process understanding documents, business process test scripts, list of custom components and delivery schedule
  • Execution of the unit and integration tests for the purchasing, inventory and order management functional areas on the cloned instance. Maintaining a log of the issues encountered and resolution process.
  • Coordination with the team for the test execution and issue resolution processes and providing the status update to the project management team during the daily status calls
  • Modification of the unit and integration test scripts as appropriate, to incorporate the post upgrade features, enhancements, changes, resolved issues and the related custom integration
  • Execution of the modified test scripts with custom components as part of post upgrade testing of the cloned instance, for the purchasing, inventory and order management functional areas
  • Coordination of the production pre and post upgrade test execution, resolution, documentation and review process with the functional, technical and client project management teams
  • Utilization of Mercury ITG (IT Governance) tool for execution of the support process and coordination of the support process with the functional and technical teams in terms of ticket handling, resolution updates and process, adherence to agreed SLA’s, monitoring of TARs.
  • Resolution of the issues / tickets in the purchasing, inventory and order management functional areas that involved additional setup configurations, bug fixes, application of recommended patches, providing workarounds and follow ups with Oracle support for TAR’s .
  • Participation in the daily status review meetings to update the project management team on the status of open, in-process, closed tickets with the appropriate analysis of each ticket status
  • Coordination and handling of enhancement requests raised through the ITG tool for functional enhancements and following the appropriate process defined in the ITG for acceptance or rejection of the enhancement request. Coordination of the configuration / development of the accepted request and providing the status update on such requests as part of the daily status review meetings.

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