We provide IT Staff Augmentation Services!

Technical Consultant Resume

PROFESSIONAL EXPERIENCE

Confidential

Technical Consultant

Responsibilities:

  • Engaged client stakeholders to gauge best path forward for implementation.
  • Defined and guided clients through custom implementation paths.
  • Operated within confines of various project sizes.
  • Chartered with assisting the customers through product evolution.

Confidential

Business Systems Admin

Responsibilities:

  • Project based role devoted to auditing Marketo and standing up a fresh instance to be best in class.
  • Regular cadence with Marketing and Sales to develop mutually respected customer journeys.
  • Assisted in implementing RingLead as an all encompassing proactive data hygiene tool.
  • Revamped Lead Path in Salesforce to be simplified.

Confidential

Customer Success Operations Manager

Responsibilities:

  • Admin of the technology stack: Drift, Skilljar, TalkDesk, Salesforce, Cloudingo, and Hoopla.
  • Assisted in launching Service Cloud for Customer Success team as they transitioned from Sales Cloud.
  • Audited Customer Success experience with Gainsight launch.
  • Created reports/dashboards in Salesforce around requested metrics.
  • Functioned as billing team in order to admit credit remittance requests for our customers via CS Support team.

Confidential

Sales Operations Manager

Responsibilities:

  • Crafted campaign drips through Pardot to leverage marketing automation efforts and analytics across our Marketing and Sales teams.
  • Leveraged Pardot capabilities to monitor campaign ROI and customize email templates.
  • Recurring presentations around Sales metrics, integrations, innovations, and training.
  • Admin of various Sales/Marketing/IT tools: Salesforce (Sales Cloud), Pardot, ZenDesk, Slack, Spectrum VoIP, Tenfold, ScheduleOnce, join.Me, Olark, Cloudingo.
  • Project tracking and collaboration through Asana.
  • Created reports/dashboards in Salesforce around requested KPIs.
  • Onboarded new employees regarding Salesforce best practices.
  • Transitioned organization from Salesforce Classic to Salesforce Lightning.
  • Encouraged and executed project requests for automation in Salesforce.
  • Configured commissions forecasting/reporting in G - Suite and Periscope.
  • Enhanced data hygiene through object by object audit which entailed deduping, defining, rearranging, and automating.

Confidential

Salesforce Analyst

Responsibilities:

  • Worked on assigned clients over various phases to customize and solution their Salesforce needs.
  • Trained clients’ internally picked Salesforce Admin to understand core Admin knowledge.
  • Built out User Stories to establish requirements with Microsoft Azure.
  • Created reports/dashboards in Salesforce around requested metrics.
  • Used appropriate Profile, Role Hierarchy for client security in Salesforce.
  • Configured Salesforce based on efficiency for the client: page layouts, field creations, formula fields, section creations, and custom objects.
  • Organized business processes using Visio diagrams.
  • Drove automation for the client in Salesforce utilizing: validation rules, workflows, and Process Builder.
  • Researched third party solutions via the AppExchange on behalf of the client.
  • Migrated company data from legacy systems into Salesforce using DataLoader.

Confidential

Salesforce Admin

Responsibilities:

  • Maintained onboarding/offboarding of employees and their Salesforce role, profile, permissions.
  • Collaborated closely with Salesforce Architect to audit and amend archaic Salesforce complexion.
  • Developed and presented a marketing automation matrix to assist in hiring and integrating a vendor with a six-figure product (Marketo).
  • Created reports/dashboards in Salesforce around requested metrics.
  • Amended sharing settings to allow certain functionality to a User restricted by their role/profile.
  • Updated and organized picklists and fields in Salesforce.
  • Created training literature to be housed on Confluence for internal usage.
  • Triaged hundreds of daily service cases to the correct department.
  • Gathered requirements from other departments on service cases that required research and testing in Salesforce Sandbox and QA environments.
  • Augmented massive amounts of Salesforce data using SQL, vlookup, and DataLoader.

Confidential

Sales Ops Data Analyst/Channel Operations Analyst

Responsibilities:

  • Engaged as Salesforce Admin for Channel Operations via heavy liaising with IT in QA, Dev, and Production environments to fulfill acquisition integrations into our instance of Salesforce. (Channel Ops)
  • Authored cross departmental reporting in Salesforce with internal and external digestion. (Channel Ops)
  • Trickled down new Salesforce requirements from IT to our global silo via best practice literature and recorded training sessions with recorded how-to’s for follow the sun assistance. (Channel Ops)
  • Retained accurate procedural knowledge on deal registration, incumbency, partner compliance, partner enablement, and partner portal access and maintenance. (Channel Ops)
  • Interpreted channel content internally and externally via e-mail, training decks, Lync, phone calls, Zoom and face to face meetings. (Channel Ops)
  • Challenged channel evolution with development ideas rooted in data hygiene. (Channel Ops)
  • Audited Federal partner requests through uniquely prescribed legal processes. (Channel Ops)
  • Granted partner portal access by vetting legitimacy of request. (Channel Ops)
  • Controlled regional communications for Partner and DealRegistration inboxes in Outlook. (Channel Ops)
  • Gatekeeper for regional quote approval requests requiring Channel affirmation. (Channel Ops)
  • Oversaw deal registration queues for North America and CALA regions. (Channel Ops)
  • Assisted Channel Marketing team in execution of incentivized event attendance. (Channel Ops)
  • Developed user sharing rules in Salesforce to untangle legacy set-up and accommodate our proprietary Federal space. (Data Analyst)
  • Managed account level data for 210K+ accounts in Salesforce. (Data Analyst)
  • Established quarterly clean-up of contact records that led to initial $80K in savings for MarketingOps. (Data Analyst)
  • Engaged leadership on budgeting, usage, training, and best practices for DiscoverOrg and Data.com. (Data Analyst)
  • Developed reports to be digested by multiple business units using Excel, SQL, and Tableau. (Data Analyst)
  • Presented work flows to multiple teams to sync processes. (Data Analyst)
  • Audited accounts created, integration opportunities, project requests, and territory assignments. (Data Analyst)
  • Executed mass clean-up effort across all 210K+ accounts, 900K+ contacts, and thousands of leads.
  • Allocated leads from our Federal and Network Security queues. (Data Analyst)
  • Transitioned role from Data Management team to Sales Operations in December 2016. (Data Analyst)
  • Created/Controlled Data Management e-mail alias responsible for time sensitive enrichment of asks. (Data Analyst)
  • Trained new employees with self-made training literature and work flows. (Data Analyst)
  • Lead meetings via phone, chat, and in person regarding a myriad of efforts and departments. (Data Analyst)
  • Synced with VP leadership once a quarter to establish rapport and transparency. (Data Analyst)
  • Innovated aesthetic and functional alterations to ease process burdens across the enterprise. (Data Analyst)

Hire Now