Professional Summary I have 14 years of experience in the IT industry in Lead Technical Architect, Project Lead and Senior Developer roles. Experienced in Design and Development of large scale Business Process Management BPM Business Rules Engines BRE applications using PegaSystems Pega Rules Process Commander PRPC . I have 9 years of experience in Pegasystems PRPC product as Lead Systems Architect / Development Lead. My experience before Pega / BPM includes 5 years in Design Development of Enterprise Business Applications using Filenet, Lotus Notes/Domino Microsoft technologies ASP, Visual Basic, SQL Server, HTML, Java Script . Extensive experience in delivering using SCRUM methodology. Currently working at GE HealthCare as part of PEGA Professional Services Team. Following:

• SetUp of SCRUM methodology components and to ensure the team follows the methodology consistently.
• Review Business Requirements with Business users and IT to prepare a solutions architecture.
• Perform project sizing and estimates.
• Manage business expectations and align requirements to meet with pega best practices and guardrails.
• Detail Design of the BPM BRE components which includes PRPC Flows, Business Rules all technical rules including integrations.
• Development of key or complex components of the application.
• Mentoring Developers on the client side and performing periodic code reviews.
• Co-ordinate integration of BPM systems with other existing applications and add on components.
• Co-ordinate UAT and the go live process.

Projects Profile Confidenital

Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V6.3 Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description The project involves optimizing the process of Order Booking starting from the Opportunity entered by the Sales Team. The goal was to reduce the defects in the order booking process, reduce time taken to book orders and to include steps to audit the process as needed. Confidenital Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V6.1 CPM-HC HealthCare Customer Process Manager , Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description This project involves migrating all existing Pega applications to the Express Cloud Platform. I was leading the effort to design setup the Express Cloud infrastructure with a New TC Server application server setup. Also as part of this migration we had to design scripts to automate new pega builds using scripts so that new pega JVMs can be spun of systematically without manual intervention. Confidenital

Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V6.1 CPM-HC HealthCare Customer Process Manager , Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description This project involves implementing Pegasystems PRPC and the Healthcare CPM framework to manage all customer service functionalities. This was part of a Medco 2.0 initiative which was the biggest deliverable in medco. This involved multiple pega projects and I was involved as the LSA for the following 5 Projects. Contact History, Patient Care Center, Benefit Profiler, Predictive Intents Knowledge Management. The project involved building various complex workflows and business rules along with integration with various external systems using service connectors. We also had to build many pega services to expose functionalities to non pega clients. Confidenital

Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V5.5 V6.1 CPM-HC HealthCare Customer Process Manager , Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description This project involves implementing Pegasystems PRPC with the Healthcare CPM framework to manage Prospect management functionalities for Liberty which was one of the companies acquired by Medco. The application managed the Calls coming in to liberty from new prospects and existing patients and handle the following functionalities: Capture Insurance and other financial data and verify, Capture Prescriber details along therapy medications, capture details of the order being places, including all product payer validations and checks, completing prescriber authorizations and insurance authorizations and finally the shipment of the order. The project involved building various complex workflows and business rules along with integration with various legacy systems using service connectors. Confidenital Lead Systems Architect

Software Used

PegaRULES Process Commander BPM Tool: Pega V 5.4 CPM-HC HealthCare Customer Process Manager , Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description This project involves implementing Pegasystems PRPC with the Heatlcare CPM framework to manage contract tracking and surveys for patients, prescribers, and pharmacies as dictated by Celgene's worldwide RiskMAPs. In order to reduce the risk of certain side effects, the usage of two of Celgene's pharmaceutical products, Thalomid and Revlimid, is managed by the company's Risk Minimization Action Plans RiskMaps . Celgene is growing rapidly in over 45 countries and is committed to operating a global Risk Management program. To support this expansion Celgene needs a computer system to provide a global framework which can easily adopt each country's language and regulatory requirements. Confidenital Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V 5.2 5.4 Database: Oracle Java, JavaScript, HTML MS Visio 2003 , XML Project Description This project involves implementing Pegasystems PRPC product for automating the process of settings up new prospects, generating Quotes / Proposals for the prospects which also includes the setting up rating mechanisms as Rules in Pega. Finally the process of enrolling a prospect as group and managing the renewal process with any quote / proposal generation for the renewals is also in the scope of this project. For the project the Pega SPM Framework and Product Configurator is used on the PRPC Platform. The architecture for this implementation involves integrations with web services, PDF document generations, Work document genrations and content management apart from the normal PRPC workflow and rules. Confidenital Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega V 4.2 5.1 Database: DB2 Java 1.2, JavaScript 1.3, HTML MS Visio 2000 , XML Project Description This project involves implementing Pegasystems PRPC product for automating the Loan Data Management system for the Servicing unit of Freddie mac. The application handles the routing of requests to modify key attributes of Loans and depending on attributes changed the routing is done for approvals. Also there is extensive integration with upstream and downstream systems with Pega. Some of the integrations include JMS, EJB, Java JSR 94. Pega has been configured both as client and services in this application in each of these scenarios. Confidenital Lead Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.1 / 4.2 Database: Oracle 9i Java, JavaScript, HTML MS Visio 2000 Project Description This project involves implementing Pegasystems PRPC product for Private Equity Fund Services Business Process Automation. The various projects within this BPM Automations includes Account Administration, Investment Questionnaire Write Up / Write Down. Confidenital Senior Systems Architect Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: Oracle 9i Java, JavaScript, HTML MS Visio 2000 Project Description This project involves implementing Pegasystems PRPC product for the BPM BRE components of the Policy Processing System. The BPM BRE is integrated with various other products like FileNET, many third party web services and portal servers. The functional components include New Business Processing, Endorsement requests, Customer Policy Services and payments on policies. Roles Responsibilities for the Projects 8 to 15 below are:

• As Lead Pegasystems Technical Architect
• Interact with business users to gather requirements, prepare use cases and other requirements documentation.
• Was responsible for the complete Design of the applications.
• Co-ordinate development team at offshore and perform project management activities.
• Rules Development of critical modules in the application.
• Responsible Accountable for all deliverables from offshore.
• Co-ordinate UAT and ensure the transition / Go-Live process is smooth.

Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java, JavaScript, HTML MS Visio 2000 Project Description This application is to create a generic framework for organizations to prepare themselves for a Sarbanes Oxley compliance. The product is built around the COBIT COSO standards. It includes the following modules which are independent of each other: COBIT COSO repository, Policy Procedure maintenance, Risk Assessment, Self Test, Exception Management, Change Management Access Control. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description This application is to automate Project Accounting control systems and all associated functionalities like Employee time entry approvals, Expense reporting approvals, Customer contract profile setup, Pre Billing and Invoicing . This application is designed to be generic as a product and implemented for any customer with minimum customization. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description This application was built as POC to display the integration capabilities of PRPC with IBM suite of products Websphere Portal Server, Content Manager, WBI SF, Lotus Sametime . The GE billing application was used as the business scenario for this POC. The billing application built on PRPC interacts with a BPEL flow on WBI SF which generates the Operations data needed for billing. The Content Manager serves as the Document Knowledge repository for all the contract and other documents needed for billing process. Documents are searched from CM and attached to the PRPC process. Lotus Sametime is used to initiate discussions between various parties involved in the process if necessary. WPS provides a single window interface to all applications in the enterprise where the billing systems is one of them. This application was showcased at the Gartner Show in Orlando by me. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description Pega Support application automate the process of Pegasystems Global Support group which handles Internal and external Customer queries and resolve their issues related to all PegaSystems products. This application also includes the bug tracking systems which is used by the product development team internally to track the tasks needed to resolve various customer issues. There is also integration with IBM Content Manager to search knowledge repositories for information needed to resolve issues by Level 1 before getting passed to Level 2 and 3 for resolution. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description Pega GPMS application consists of automating the process of Periodic Goal Setting, Goal Review, Professional development and performance appraisal. Apart from automating the process it includes easily configurable SLA and reports to ensure the process is completed efficiently without delays with all necessary monitoring and security. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.1 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description PegaPAYMENT Smart Adjust is one of Pegasystems Product in the Banking Financial services vertical. This product enables financial institutions to implement an integrated, scalable payment exceptions solution that extends from the customer service center to the back office for enterprise research and adjustment. The product was initially in PRPC 3.2 version. Pegasystems IT team along Satyam took up the project to upgrade the product to PRPC 4.1 and include whole set of new features and modify some of the existing ones. Confidenital Software Used PegaRULES Process Commander BPM Tool: Pega Process Commander 4.2 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description The purchasing application automates the complete process of Purchase Request creation, the complete approval process, Purchase order generation and the PO processing until final payments are made. The application includes routing based on complex rules, efficient SLAs to avoid bottlenecks, reporting and integrations to various systems like the HRIS and accounting applications. Confidenital Software Used PegaRULES Process Commander 4.1 Database: SQL Server Java 1.2, JavaScript 1.3, HTML MS Visio 2000 Project Description This application automates the hiring process in Pegasystems. Though it was built for the process in Pegasystems the architecture and design has been done such that this application can be used as a generic product for any hiring process with minimum customization and configurations. Has interfaces to the existing employee HRIS and Corporate services systems. Confidenital Software Used

NET, J2EE, Visual Basic 6.0. Product: Tower IDM System Project Description Project involves development of an Imaging, Document Management and workflow solution for the insurance industry. Includes the following business processes of the insurance industry: Policy Holder services, Claims, New Business and Underwriting. It has been implemented using the Tower IDM both on thin client J2EE .NET versions and also with a thick client interface using Visual Basic 6.0. Confidenital Software Used Product: FileNet Panagon IDM FileNET Desktop, Capture, eProcess Languages Used: Visual Basic, J2EE Project Leader Lead Technical Architect Project Description Project involves development of an Imaging, Document Management and workflow solution for GE FA which was developed as a POC for the following business processes: Policy Holder services, Claims, New Business and Underwriting. It has been implemented using FileNET products Desktop, Capture, eProcess Confidenital Software

Lotus Domino, Lotus Script, Formula Language.

Project Leader Project Description This project involves Development Maintenance of Lotus applications used by ABM industries for handling their day to day operations at all their regional offices and their call center division. Project includes maintenance of existing databases and development of new databases for additional features. Confidenital Software Lotus Domino, Lotus Script, Formula Language Project Leader Project Description The project involves development of a web based document management system to be used by Applied Bio employees on the intranet to manage their systems and processes documents. It involves document security based on roles, discussion threads on documents, authoring approval cycles, dynamic content management and search. Confidenital Software Lotus Domino, Lotus Script, Formula Language. Project Leader Project Description The project involves development of an asset management system for Royalwolf which is a container lease in and lease out company. It includes tracking a container's status throughout its transaction life cycle. The crucial modules include Repair depot module, Invoicing system , and equipment maintenance system. Also Includes workflow functionalities like mailing between various roles like depot, corporate and head office. Confidenital Software Lotus Domino, Lotus Script, Formula Language, JavaScript, DHTML, Domino.doc, Sametime Business Analyst Team Leader Project Description The project involves development of a Document Management application for Reliance Infocomm Limited. The application is to be implemented across 525 Cities in India and used by all the companies in Reliance globally for document management. Document Management has been developed using Domino.Doc 3.1 customization. Confidenital Software Lotus Domino, Lotus Script, Formula Language, Javascript, DHTML Business Analyst Team Leader Project Description The project involves development of workflow applications for Reliance Infocomm Limited. The applications were developed using Domino R5 databases. The application is web enabled and developed using Lotus Script, JavaScript, Formula Language and DHTML. Apart from various workflow systems there were many Knowledge repositories developed. Confidenital Software Lotus Domino, Lotus Script, Formula Language, JavaScript, DHTML Business Analyst Team Leader Project Description Professional choices is a web portal developed for American academy of ophthalmology which serves as a knowledge repository for content on ophthalmology, facilitates posting of jobs, screening of resumes, posting applications, chat and discussion forums Confidenital Software ASP,XML, JavaScript, DHTML Database: SQL Server

Business Analyst Team Leader Project Description This web application apart from enabling online education also serves as a general IT knowledge portal with features like access to IT news, latest technology, general chat facility, access to chat with experts, to have online counseling on careers with staff in CTE, to participate in discussion forums and so on. Confidenital Software ASP,XML, JavaScript, DHTML Database: SQL Server Developer Project Description OneSite is a web-based, completely integrated property management system for the multifamily industry. It features nine distinct product centers, each dedicated to a specific business process. They are Screening, Leasing Rents, property, learning, compliance, facilities, revenue management, purchasing and budgeting.

Confidenital Software ASP,XML, JavaScript, DHTML Database: SQL Server Developer Project Description Confidenital is a web-based enterprise automation application developed for the Software industry. Confidenital Software Visual Basic Tools: Crystal Reports Database: MS Access

Developer Project Description The project involves development of a client/server application to facilitate the accounting activities of Deldot systems limited