VMS Business Analyst Resume West Palm Beach, FL - Hire IT People

SUMMARY

Action - oriented, adaptable, innovative and efficient in fast-paced, multitasking environments; able to prioritize and delegate effectively to exceed organizational goals.
Cross-functional experience as Business Analyst, QA/UAT Supervisor, Project Manager, Implementation Specialist, and Technical Solutions Support for out-of-the-box, customizable SaaS product.
Experience in resource management, project planning, and supervision of overall SDLC.
Teachable and committed to meeting compliance standards, while mitigating risk and promoting overall process improvements based on stakeholder feedback and collaboration.

PROFESSIONAL EXPERIENCE

Confidential - West Palm Beach, FL

VMS Business Analyst

Responsibilities:

Responsible for configuration and issue resolution as System Administrator for 20 Volt Vendor Management System accounts, including: SAP Fieldglass, IQNavigator, Coupa Contingent Workforce and Acro XRM.
Act as SME consultant in multi-discipline groups to uncover and resolve issues associated with the auditing/compliance, integration and testing of VMS tool systems; oversee Change Requests throughout centralized scope.
Use customized reporting analysis and upload capabilities to provide technical insights and strategic solutions to Program Management.

Confidential

BSA/Implementation Consultant

Responsibilities:

Managed client implementation of Vendor Management software to present best practices: workflows, project plans, timelines, requirements/design templates, issue logs, risk mitigation plans, and other project deliverables.
Delivered QA and post go-live support, including troubleshooting production issues and communicating triage, reporting, and bug analysis estimates throughout the development lifecycle.
Held daily Scrum meetings, and developed imperatives and procedures based on SLAs, client demand planning, clearly defined timelines and requirements analysis.
Organized stories, and epics and initiatives to meet deadlines between departments; utilized Microsoft Office 365/Jira/and internal ticketing systems to develop data-driven task prioritization.

UAT/Project Manager

Confidential

Responsibilities:

Configured test data to ensure readiness of production environments; conducted B2B client demonstrations as Subject Matter Expert on VMS system functionalities.
Assisted in compilation of BRDs and FSDs to prepare testing scenarios, user stories, and use cases in conjunction with development team; oversaw performance of smoke testing, functional, regression, system testing, and integration for multiple clients of all sizes and across industries.
Trained QA team to consult with stakeholders for development of services, commitments, and goals; prepared historic and projected reports by collecting, analyzing, and summarizing data collected in SIT and QA cycles.

Confidential - St. Louis, MO

Data Coordinator

Responsibilities:

Completed implementation of client SFTP setups and capability change tasks using Java programming and software configuration tools for PGP encryption and transfer of various data types.
Coordinated weekly Agile sprint planning and review meetings to manage and control project resources, identify obstacles and establish realistic timeline estimates.

State Consultant Manager

Confidential

Responsibilities:

Monitored unemployment verification data in accordance with client-specific and government mandated SLAs.
Provided consultative third-party pursuit of insurance claims and appeals, per state regulations.
Corresponded client tax credits, subsidies and/or compliance notifications to government entities as ACA Subsidy Appeals Project Manager.

Confidential - St. Louis, MO

Data Manager

Responsibilities:

Used Sigma Services, Order Manager, CSR and other resources to verify and track user activity.
Responsible for managing team of 12 Data Analysts, and responding to weekly reports exceeding 600 client accounts.
Liaised with clients to identify comprehensive scope of project objectives.
Acted as escalation point for ongoing issues of Junior Analysts through proper internal and external channels.