SUMMARY

• 8+ Years of experience as a Business Analyst in Property Casualty with extensive experience in Business Analysis and Requirement gathering.
• Experience working on various products like Auto, Renters, Condominium and Homeowners, Specialty insurance including General Liability, Inland Marine and Property.
• Experience in documentation of online web - portal used for submitting new business Application, Policy change, pay online, submit claims and Express Apps.
• Strong understanding of Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, and Agile.
• Experience in Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.
• Extensive experience in elaborating, and testing various functionalities in GuideWire products Billing Center and Claim Center.
• Proficient in PolicyCenter functionality and experience in elaborating Policy Cancellation and Policy Renewal related user stories.
• Expert in Insurance Technology solution like Guidewire with in-depth knowledge in the Underwriting, policy administration, billing, rating and claims process.
• Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
• Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
• Extensive experience in gathering business and application requirements, business processes, identifying risks, impact analysis, UML modeling, Sequence and Activity Diagrams using Rational Rose and Microsoft Visio.
• Expertise in facilitating and managing JAD sessions with committee of SMEs from various business areas including auto insurance, homeowner’s insurance etc.
• Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP).
• Experience working on Guidewire Claim Center, Policy Center and Billing Center.
• Experience as an underwriter to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Proficient in creating tailor-made Business Requirement Documents (BRD), Functional Requirement Documents
• Proficient in Guidewire platform workflow, Claim, Billing, and Policy Center.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, System Design Specification, Workflows and diagramming skills for drawing UML diagrams such as activity diagram, sequence diagram, use case diagram, and class diagrams.
• Experience in creating screen mock-ups, wire frames, User Interface/Graphic User Interface (UI/GUI).
• Excellent technical skills in SQL to extract, transform and loading data to the database.
• Experience in working with MySQL database.
• Well versed in service-oriented architecture, XML schema design and generation.
• Experience in extracting UI based information by querying the Oracle database using SQL queries.
• Experienced Microsoft Office Suite including Excel, PowerPoint, Word and Access.
• Extensive experience with MS Visio for drawing flow charts and screen mock-ups and MS Project for status reporting and planning.
• Experience in developing efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively managed client expectations.
• Team player and self-starter with excellent communication, coordination, documentation, project planning, and interpersonal skills.
• Experience with defect tracking tools like JIRA, and Quality Center.
• Experience in converting the business into technical specifications for preparing Test Plans.
• Experience in conducting User Acceptance Testing (UAT) and documenting test cases in both personal commercial line of property and casualty insurance.
• Experienced in defining Test Methodologies, designing test plans and test cases.
• Proficient in all cycles of test life cycle from Test planning, defect tracking, managing defects life cycle and responsible for test deliverables.
• Exceptional communication, analytical, interpersonal, and presentation skills expert at managing multiple projects simultaneously.

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Sr. Business Analyst

Responsibilities:

• Involved in analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents and developed use cases.
• Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective.
• As a BA, conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists, claim specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing and claims module.
• Conducting meetings with Subject Matter Experts (SME's) to understand the workflow of the business and their application processes.
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Billing Center and Claim center over the existing billing and claim management systems.
• Involved in JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Created UML diagrams including Activity and Sequence diagrams.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Worked on requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.
• Worked as an Underwriter. Strong understanding of rating in Property and Causality.
• Worked on web portal using web services, helped with mapping and process flow diagrams.
• Worked with requirements management, workflow analysis, data mapping, data quality, testing strategy and maintenance of the model.
• Managed the Code Merges after major, monthly and emergency releases of Guidewire Suite Applications for all centers in production.
• Participated and assisted the scum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
• Assisted in development of Guidewire training and transition documents for the upgraded version of the existing system technology and process improvements.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Reviewed and approved Test plans and Scripts for accuracy.

Confidential - Los Angeles, CA

Business Analyst

Responsibilities:

• Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC).
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).
• Worked on GAP analysis on the traditional claims system and newly integrated Policy Centre.
• Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Involved in gathering requirements for the Policy center Integration Team by coordinating with SMEs from external systems and with the Billing & Policy center functional and configuration teams.
• Conducted User Interviews and Work Shops to gather accurate Business Requirements
• Utilized JIRA to communicate constantly changing functional and design requirements with business users and developers.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Analyzed documenting process flows for Policy issuance, Policy Change and payments etc.
• Worked as an Underwriter. Strong understanding of rating in Property and Causality.
• Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
• Review reinsurance contract and amendment language for accuracy and appropriateness.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Involved and reviewed SQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Use of MS Office tools like MS Access, MS Word, MS Excel and MS PowerPoint.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Involved with the technical team in understanding the XML file format required for Billing process.
• Worked on SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort.
• Assisted QA team in executing Test plans and wrote Test Cases.
• Collaborated with quality assurance/quality control to ensure that the final product met all the requirements.
• Cooperated with various teams during the user acceptance testing (UAT) of the final product.
• Reviewed and approved Test plans and Scripts for accuracy.

Confidential

Business Analyst

Responsibilities:

• Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Worked on Developing RUP analysis model using object-oriented design concepts that include entity classes, use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Translated business requirements into functional requirements and prepared an extensive project plan to reduce inter-company transactions in equity derivatives and foreign exchange trades.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Prepared High Level Logical Data Models and BRD's (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Facilitated JAD sessions with end users, development and QA teams. Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Responsibility included modifications to a customer's mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
• Review reinsurance contract and amendment language for accuracy and appropriateness.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Analyze and recommend procedures and guidelines for Fully Insured and Reinsurance products for the entire organization.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved and reviewed SQL queries and stored procedures to process, analyze and implement data integrity initiatives for various business units.
• Verify & Validate the data-mapping by verifying various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
• Worked on Developing UML Use Case models using Rational Rose, workflow and Screen Shots for the application.
• Assisted QA team in executing Test plans and wrote Test Cases.
• Responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, accounting, and IT).

Confidential - Austin, TX

Business Analyst

Responsibilities:

• Liaison for projects with other corporate departments, including Executive (Underwriting, Billing, Accounting), Business Intelligent, as well as vendor relationships.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes, and systems.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Elicited Business requirements and business needs as part of an Agile Scrum team.
• Collaborating with various levels of stakeholders, engaging them in constructive discussion, driving consensus, and managing conflicts and negotiating requirements in relation to priorities.
• Collaborated with the business and technical stakeholders to accurately documents report, functional, non-functional and data requirements while ensuring compliance with corporate standards.
• Successfully performed complex analysis and broke down to a simple requirement to be able to capture in the system.
• Conducted scenario analyses of the requirements to align with the business objectives for effective testing of reports.
• Used Guidewire to upgrade the current Claim system to track the claim of the policy holders and third-party applications.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Worked on Guidewire software to track the claims of the policy holders.
• Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
• Worked on quick quote user stories for Homeowners and Commercial Property policies.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Maintained a requirements traceability matrix to keep the clients and all the teams up-to-date with the current progress of the project.
• Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.
• Tracking business reporting issues on JIRA by creating problem statements that help breakdown the underlying issue.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Suggested measures and recommendations to improve the current application performance.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Participated user acceptance testing cycle; worked with business users to define business scenarios, user acceptance test cases and user acceptance criteria.

Confidential, CA

Business Analyst

Responsibilities:

• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC).
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business Process Automation and incorporated them in the future TO-BE system design to perform Gap Analysis
• Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Conducted stand-up meetings to provide a status update to the team members.
• Actively participated in, group and individual based, problem solving and decision making throughout the different phases of Agile. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Wrote SQL statements to extract data from the tables to validate data flow
• Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
• Used Quality Center for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager.
• Worked closely with the QA team in defining defects and planning necessary test cases for resolving the defects within the given time box.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Conduct a smoke testing after each build and Post Production Validation after each release.
• Prepared user manuals and conducted training sessions.