SUMMARY

• SAFE certified Technical Product Owner and Business Systems Analyst with expertise in Fintech and Digital - Commerce domains.
• Extensive experience in Software Development Life Cycle processes including Agile frameworks such as SCRUM & SAFe as well as traditional Waterfall methodologies.
• Seasoned in facilitating Scrum ceremonies including daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement meetings using various techniques. Also experienced in facilitating PI planning sessions.
• Proficient in requirements management, sprint planning, issue tracking, impediment management, and task distribution leveraging workflow management tools such as TFS, JIRA, Rally and Confluence to manage backlogs and track progress.
• Highly skilled in eliciting and documenting business and functional requirements and developing and grooming Product backlogs using various techniques such as brainstorming, requirements workshop, joint application development (JAD), job shadowing, interviews, document analysis, survey/questionnaire, interface analysis and prototyping.
• Skilled at managing and breaking-down an Epic in the Product backlog into User Stories applying INVEST criteria.
• Adept in handling requirement churns by evaluating new requirements and performing technical and business impact analysis, prioritization and ongoing management of the product backlog.
• Expert at designing prototypes, UI screens, wireframes and mock-up screens for the graphical user interface (GUI) using various tools such as Balsamiq, Mockups and Mockup Screens.
• Worked on complex engineering projects that involved development around service-oriented architecture (SOA), REST APIs, Microservices, XML and SWAGGERS.
• Development experience in programing languages such as XML, YAML, HTML and SQL.
• Experience working with Product and DevOps teams in Scaled Agile environment.

TECHNICAL SKILLS

Collaboration Tools: MS Office Suite, Box, JIRA, SharePoint, TFS, SharePoint, Rally, confluence

Modelling tools: MS Visio, Balsamiq, Plant UML

Testing tools: SOAP UI, MTM, Browser stack

Database and services: Oracle, MS SQL Server, swaggers, WSDL, web services, API’s

Scripts: SQL, XML, HTML, SAML

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Working with a globally distributed team in a Scaled Agile environment on enhancing Sydney web, mobile app and backend services that handle the complete lifecycle of a feature .
• Worked closely with the UX teams to understand the designs/prototypes developed according to the company standards for all the three (IOS/android and web) platforms
• Created as-is and to-be flows that were inputs to conducting a thorough gap analysis. Also created sequence diagrams using Plant UML to determine the dataflow between the systems end to end.
• Developed the Product backlog comprising of Epics, Features and User Stories in Rally and documented the business value and acceptance criteria.
• Created functional specification document and Rest API reference repository (list of APIs created and utilized by the applications) in Confluence.
• Worked on developing the documentation for swaggers/Micro services consumed by the backend back-end
• Attended daily stand up meetings, provided clarification on requirements, noted impediments and followed up with the respective Product/ business stakeholders to get the information needed to resolve the blockers in a timely manner.
• Participated in Agile ceremonies such as PI and Sprint planning, Retrospectives, Reviews/ Demos.
• Created stories for the analytics team, which will help Confidential assess usefulness of the feature implemented .
• Collaborated with the team in creating DevOps best practices and played a key role in managing the transition to a fully functional DevOps team.

Environment: Agile (SAFe), BDD, Plant UML, SharePoint, Confluence, MS Office Suite, Rally, MS Visio, Java, Splunk, Tibco services, SQL Server, API’s, Swaggers, XML spy, webservers, XML, WSDL, SLA, HTML.

Confidential, Dunwoody, GA

Technical Product Owner

Responsibilities:

• Working with a globally distributed team in a Scaled Agile environment on enhancing Confidential ’s (TMO) web, mobile app and backend OMS services that handle the complete lifecycle of an order from shopping and offers, checkout, order confirmation thru order fulfilment, returns and refunds to create a seamless, multi-line order processing experience for TMO’s self-service sales channels.
• Worked closely with the Web and Mobility teams to understand and map the flow of customer data end to end from the upstream application layers all the way to the OMS’s backend services.
• Created as-is and to-be flows that were inputs to conducting a thorough gap analysis. Also created sequence diagrams using Plant UML to determine the dataflow between the systems end to end.
• Developed the Product backlog comprising of Epics, Features and User Stories in Rally and documented the business value and acceptance criteria.
• Created functional specification document and Rest API reference repository (list of APIs created and utilized by the applications) in Confluence.
• Worked on developing the swaggers consumed by the backend SAP application for different milestones logged in the OMS database.
• Attended daily stand up meetings, provided clarification on requirements, noted impediments and followed up with the respective Product/ business stakeholders to get the information needed to resolve the blockers in a timely manner.
• Participated in Agile ceremonies such as PI and Sprint planning, Retrospectives, Reviews/ Demos.
• Tested the Web services by providing input WSDL along with authentication details and verified responses in SOAP UI and validated the test results using Splunk logs. Used SOAP UI tool to test SOA based architecture application to test SOAP services and RESTAPI.
• Collaborated with the team in creating DevOps best practices and played a key role in managing the transition to a fully functional DevOps team.
• Organized war room for end to end testing and for quick turnaround on bug fixes.

Environment: Agile (SAFe), BDD, Plant UML, MS Visio, Bitbucket, Clearwater, SharePoint, Recite, Confluence, MS Office Suite, Rally, MS Visio, Java, Splunk, Tibco services, SQL Server, API’s, Swaggers, XML spy, webservers, XML, WSDL, SLA, HTML.

Confidential, Alpharetta, GA

Technical Product Owner/Business systems Analyst

Responsibilities:

• Worked on enhancements to the Bill-Matrix (BMX) platform to support institutional lending and mortgage use cases as part of the BMX Next initiative.
• Documented “As-Is” and “To-be” conceptual states of the platform, developed detailed questionnaire and conducted interviews with stakeholders to gather requirements for the Next gen platform.
• Followed Business Driven Development (BDD) and applied the “Five why’s” principle while gathering the requirements and developed the user stories in “given - when-then” format. Created Features/PBI’s by following Confidential standards in Team Foundation Server (TFS).
• Created Activity Diagrams, Business process models, Sequence Diagrams, and Use Case Diagrams in MS Visio and BPMN (Business Process Modelling Notation).
• Participated in Sprint ceremonies such as commitment/planning, retrospective, review/demo.
• Facilitated the backlog grooming meetings and prioritized the product backlog by using techniques such as MoSCoW, Kano Analysis and Business Value.
• Participated in daily stand up meetings and helped the tri-leaders in resolving impediments.
• Created turnover documents for the upgrade and implementation team to understand the scripts that needs to be used for different client configurations.
• Documented the soap request and response and tested these services (API’s) using soap UI.
• Created Impact analysis documents, discussed the impacts with other team analysts in PO Guild.
• Led demos and facilitated commitment meetings to showcase team’s accomplishments as part of the ongoing Sprint and what the team was planning to commit to in the next Sprint.
• Owned and managed the SharePoint repository to store all project related artefacts.
• Reviewed test cases and maintained requirement traceability matrix.
• Tested the request and response of web services using SOAP UI using the WSDL file
• Monitored the project timeline for any delays in the scheduled milestones or events.
• Performed SQL queries to retrieve data from the database and for data validation purposes.
• Conducted UAT sessions with the stakeholders for final approval.

Environment: Agile, Windows 8, TFS, SharePoint, MS Office Suite, MS Visio, Box, Azure, .NET, SQL Server, SSRS, REST API, XML, WSDL, HTML.

Confidential

Business systems Analyst

Responsibilities:

• Have done document analysis and conducted meetings with the SME’s to understand the Legacy system
• Have done job shadowing to understand the remittance, funding, account validation and settlement process Confidential supports in walk-in legacy system for real time and batch clients.
• Created as-is and to-be flows using BPMN(business Process modelling notation) based on analysis
• Created Business and functional requirements documents on real time and batch account validation and Mam file load process. Defined MAM file conversion process.
• Worked with the architects and Tech-leads to define the data model for the user account validation
• Created a data mapping document to map the legacy system fields to new system fields .
• Conducted meetings with the teams to explain the legacy Walk-In system.
• Created epics, features and product backlog items .
• Participate in sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Analysed and documented the business rules required for real-time account validation.
• Followed TDD (Test driven development ) software development process .
• Attended/facilitated team grooming and tri-leadership grooming meetings to discuss the backlog items and to clarify if the team has any doubts on the requirements
• Participated actively in sprint planning/commitment, retrospective and review meetings .
• Reviewed the test case scenario matrix and also created client implementation document
• Worked with the scrum master in maintaining the backlog items and the velocity charts .

Environment: Agile(SAFe), TDD, Windows 8, VSTS, SharePoint, MS Office Suite, MS Visio, Azure, .NET, SQL Server, SSRS

Business Systems Analyst

Confidential

Responsibilities:

• Worked on Sales force implementation with a cross-functional team of twelve.
• Created list of donor files to be uploaded into Salesforce to track donations.
• Helped the team with testing the new Salesforce mobile app and tested different functionalities to report bugs.
• Helped the Project Manager and Business Analyst in creating the BRD and FRD.
• Worked extensively in cleansing donation records database prior to migration to the Salesforce platform.

Environment: SDLC, MS Project, HP ALM, Salesforce, MS Office Tools (Word, Excel, PowerPoint, Project and Visio).