SUMMARY

• 8+ years of experience as a Business Analyst specializing in Retail, E - Commerce with a focus on designing, development implementation of the business processes.
• Extensive knowledge of all phases of the software development life cycle (SDLC) and the iterative Rational Unified Process (RUP).
• Specialization in executing IT and business strategies for Demand Forecasting and supply chain optimization processes like vendor analysis, warehousing, inventory management, order management and Customer Relationship Management.
• Consulting in the areas of E-commerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, websites, mobile apps and Supply Chain. Experience in various fields of IT, finance, Banking, Credit Cards, Operations Management, Process Management, Client Relationship Management, Team Management, Helpdesk, Application Support and Process improvement.
• Good knowledge and experience working on Distribution Management Systems (DMS), Warehouse Management Systems (WMS), Order Management Systems (OMS) for Omni-Channel Retailers.
• Experience on Supply Chain domain with strong knowledge of standard business processes like E-commerce, Inventory Control, Procurement & Allocation, Merchandise Planning, Pricing & Invoicing, Demand Planning & Forecasting, Returns, Warehouse & transportation management process, Accounting & financials. Good knowledge on POS and Assortment Planning.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements.
• Experience in building MDM practice from scratch (Program Manager, Dev leads, Business Analyst, Solution Architect, Functional Consultant and Tester) offshore/onsite for implementing PIM Solution.
• Working as a liaison between various teams like IIB, T-Log and PIM teams beginning from an item to flow from RMS, making sales in Confidential, AX Back Office & follow up until transcribing it to T-Log as expected.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Extensive experience in modeling the AS IS and TO BE E-commerce solutions.
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows.
• Proficient in using UML in behavioral, structural and architectural modeling - in creating Use Case, State, Activity, Class and Sequence diagrams using Rational Rose.
• Managed wide range of task in projects Coordination/Lead, Functional, Technical and Quality with various Methodologies like Waterfall, Iterative and Agile development model.
• Extensive experience in configuring data mapping between different Databases.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Involved in MDM Process including data modeling, ETL process, and prepared data mapping documents based on graph requirements.
• Possessed extensive experience in B2C and B2B ecommerce and broad knowledge of various commerce platforms.
• Widespread knowledge of extraction of data from source systems, transformation and load process (ETL) for a Data Warehouse using tools like Informatica, MuleSoft and gave technical support in the use of Informatica for testing.
• Strong knowledge of Relational databases, writing SQL queries, creating tables and reports.
• Used Erwin to capture data by creating Entity-Relationship and Use Case diagrams.
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Well-versed in project management tool (MS Project) for status reporting, planning and resource allocation.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT). SWOT analysis, Cost benefit analysis and ROI analysis.
• Worked on data profiling and analyze data in the database SQL server by running SQL queries. Expertise in running SQL quires on databases, Microsoft server etc.
• Demonstrated ability to perform Root Cause Analysis, consider both the long and short-term impact of proposed solutions and develop effective solutions.
• Assisted the QA team to design Test plans and Test Cases for User Acceptance Testing (UAT), Black box Testing, Functional Testing, various System Testing, Integration Testing, Regression Testing, Security Testing, Load/Stress Testing, and Performance Testing in both manual and automation testing environment and creation of Test plans, Test cases and Test scenarios for validating it against business requirements document.
• Strong communication, problem solving, organizational, interpersonal, and presentation skills.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Greensboro, NC

Responsibilities:

• Facilitated User meetings to gather requirements, Workflow Analysis, Business Process Models and Functional Design Definitions and High-Level Analysis and Designs. Gathered and documented MDM application, conversion and integration requirements.
• Worked with the PMO (Project Management Office) to co-ordinate with regards to the various ongoing projects like PIM (Product Information Management, STIBO, MDM ) and ERP solutions (Oracle NetSuite).
• Functional Expertise in Merchandising, Pricing, WMS, Planning, Optimization and Omni channel.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support. Experience in IT industry with focus on E-commerce, Retail and Supply chain domain.
• Collaborated with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow & functionality.
• Improvise the Point-of-Sale system (POS) for the Exchange retail stores to increase the process efficiency and reduce the overall operation time.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements.
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, Non-functional specifications, technical API specification, use cases, user stories, and workflow/process diagrams.
• Involved in creating the requirement as user stories and prioritized the requirements and defects.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS)and developed requirements that are included in RFP's
• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces.
• Knowledgeable about global distribution process, sourcing, logistics, transportation, Purchase Orders.
• Experienced about Warehouse Management and Distribution.
• Executed weekly backlog grooming sessions in JIRA for cross-functional teams.
• Participated in creating mockup diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements.
• Hands on experience for inventory management for multiple warehouses and retails store inventories.
• Partially involved in creating and maintained product requirement documents and use flow diagrams for modules like IMS (Inventory Management Systems), WMS (Warehouse Management Systems) and SMS (Supply Chain Management) for Java based API to interact with interface.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Participated and led sprint planning meeting to prioritize and determine level of work for various teams' line with Agile Scrum methodology.
• Worked with Supply Chain teams to ensure efficient process for procurement, manufacturing and delivery.
• Used questionnaire, surveys, JAD sessions and Brainstorming sessions to gather all information.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Partially involved in the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• An expert on MS Office tools including Word, Visio, Project, Power Point, Excel, and Outlook and great exposure working with tools like JIRA, Requisite pro, Rose, Clear Quest, and Quality Center.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Involved in the UAT for various projects of PIM, NetSuite, Mass Merchandisers (Amazon, JC penny, Zale’s) for the new product launches
• Experienced in writing System Use Case Specifications, Object Oriented Analysis and Design, Change management, Risk Management, Workflows and Unified Modelling Language (UML) diagrams, Web Portal Content Management.
• Expertise in GUI testing, Functionality testing, System testing, Unit testing, Integration testing, Front end testing, Back end testing and Regression testing of Client/Server and Web based applications.

Business Analyst

Confidential

Responsibilities:

• Analyzed business functions to define specifications/requirements for automating and improving business processes. Performed as an enterprise MDM subject matter expert.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support. Experience in IT industry with focus on E-commerce, Retail and Supply chain domain.
• Worked with SMEs and business partners to gather business requirements for Retail Pricing Management.
• Worked closely with product owners to introduce new integrations from external systems to Product Information Management (PIM) using Outbound and Inbound integration endpoints.
• Involved in developing several detail and summary reports including line and pie charts, trend analysis reports and sub reports according to business requirements.
• Worked with Multi-Channel Fulfillment & Inventory Management, Order Management and Omni channel retailing
• Performed GAP analysis to identify the deficiencies of the current business systems and to identify the requirements for the change in the system to analyze the AS-IS and TO-BE to generate the business requirements.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements that are included in RFP's.
• Worked on creating Use Case diagrams, Use Case Templates and process flow diagrams using MS Visio for both the systems.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Extract data from business intelligence system and generate reports for planning/MDM, manufacturing and other areas of the supply chain.
• Analysis of the workflows and use cases demonstrated by the third-party vendors as part of the vendor selection.
• Involved in creating Mock-up forms in MS Excel for better visualization and understanding of the software solution.
• Worked with product information management(PIM) focused team to facilitate design and development of various data quality initiatives, import mappings and BPMN workflows.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Used SQL, Data Warehousing and Data Cleansing for the arrangement of customer data. Used Data mapping for collecting the data.
• Used Scrum Work Pro and Microsoft Office software to perform required job functions. Planned and defined system requirements to Wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Documented the processes of Regional Distribution for the B2B and B2C System.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Authored progress and completion report which were then submitted to project management on a weekly basis.
• Assisted in the API documentation using Swagger and communicated it with the developers to serve as a POC.
• Assisted creation of Test Cases, Test Plans, Test Scenarios, and updated the Requirements Traceability Matrix.
• Conducted User Acceptance Testing (UAT) and actively participated and facilitated the testing of the system during Smoke Testing, Integration Testing, Black Box Testing and Regression Testing with the help of QA.
• Assisted the testing team in UI testing using HP ALM and documented the defects in the Jira.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Participating in discovery sessions to gather requirements for e-commerce development projects.
• Updated the IT department (uploading team) about the changes in current and new product changes such as retail & cost prices, discontinued items.
• Involved in the development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization. Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Hands on experience for inventory management for multiple warehouses and retails store inventories.
• Gathered requirements for the integration of POS system with the supply chain system.
• Engaged multiple channels in working out integration strategies involving testing core functionalities of Hybris PIM including Product Information Management, Catalog, and Order Management, and PIM configuration.
• Worked with B2B and B2C e-commerce applications include an Omni channel Offering, Product Information Management, Order Management, SAP Hybris Marketing Conversion, and powerful search and merchandising.
• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS)and developed requirements that are included in RFP's
• Assured that all Artifacts follow corporate AGILE Policies and guidelines.
• Planned and defined system requirements to Wireframe with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• An expert on MS Office tools including Word, Visio, Project, Power Point, Excel, and Outlook and great exposure working with tools like JIRA, Requisite pro, Rose, Clear Quest, and Quality Center.
• Involved in creating business processes and modeling diagrams using MS Visio.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Partially involved in the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Interfaced between Business new product builders and System platform builders.
• Conducted workflow, process diagram and GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Extensively worked with business users in gathering, analyzing, and organizing Business Requirements, as well as developed BRD and FSD.
• Experience in creating Requirement Traceability Matrix (RTM) to make sure the current project requirements are met.
• Involved in test cases and participated in UAT (User Acceptance Testing).
• Experienced in writing System Use Case Specifications, Object Oriented Analysis and Design, Change management, Risk Management, Workflows and Unified Modelling Language (UML) diagrams, Web Portal Content Management.
• Expertise in GUI testing, Functionality testing, System testing, Unit testing, Integration testing, Front end testing, Back end testing and Regression testing of Client/Server and Web based applications.

Business analyst

Confidential

Responsibilities:

• Extensively worked on Requirements gathering and reviewing of the requirements and writing requirements documents including functional and non-functional specifications.
• Involved in E-Commerce testing Product Search, Payment System, Online transaction processing and Inventory management.
• Involved in prior documentation and business process to understand the scope and development of the system being developed for a retail operations system that was being developed.
• Facilitated JAD, Interviews sessions to allow different stakeholders to communicate their viewpoints with each other with the end user client who takes care of the retail store as well as some of the executive managers at the retail store.
• Managed support project for SAP Sales & Distribution (SD), Warehouse Management (WMS) & APO GATP
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Improved the business process and incorporated workshops and analyzed the processes to get an insight view of the design and workflow of the actual processing of the application of this retail store.
• Performed GAP analysis to define gaps between as-Is and To-Be processes and understood the business requirements of the system and developed the process maps in VISIO for better understanding of stakeholders.
• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification (SRS) and developed requirements that are included in RFP's.
• Based on the requirements from product manager to created detailed Use Cases by utilizing UML (activity diagram, class diagram), and worked with team member to identify and map detailed existing processes.
• Conducted Sprint review meeting by inviting all the stakeholders including the Product owner and reviewed the demonstration platforms for proposed solutions of Potentially Shippable Product Increment (PSPI) to the stakeholders and collected feedback.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Involved in creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Created Test Plans, Test Cases, and Test Scenarios and conducted Functional/Non-Functional Testing.
• Used SSIS for transforming data from source to target destination, SSAS for analyzing the data and updating multiple databases with the product information and SSRS used to update the reports in Database and SSMS to manage all these queries.