SUMMARY

• 12.9 years of experience in the field of Business Analysis and Quality Assurance.
• Certified ISTQB Professional and SAFe 5.0 Agilist and SAFe POPM
• Possesses excellent domain knowledge like Banking & Financial Services (Mortgage - Loan Originations, Servicing and Collections) Investment Banking, Retail, Retail Banking, Healthcare and IT Infrastructure Services.
• Facilitate requirements workshops, documenting detailed functional, technical configuration requirements as well as Change requests.
• Designs integration architectures by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications, business rules and use cases, refine acceptance criteria, and ensure the overall quality of coverage.
• Empower setup integration and updating the expressions and configurations mapping trees related to Fee and OE modules for auto batch processing.
• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan. Single accountable party for planning, orchestrating and oversee all SDLC phases of a project.
• Active participant in PI Planning and create Iteration plans, develop and commit to Team PI Objectives and iteration goals. Working towards a shared vision, roadmap and collaborate on ways to achieve the objectives. Collaborate with the Product Owner to create and refine user stories and acceptance criteria in PI Planning
• Participate in all Agile ceremonies such as sprint planning, Daily Scrums, Grooming, Retrospective and demonstrate the project accomplishments with product owners.
• Serve as a Subject Matter Expert in routinely briefing key stakeholders on different aspects of assigned initiatives.
• Ensures end results are of the highest caliber with a clearly articulated scope and business benefit.
• Improves systems by studying current practices, designing modifications, Process Improvements, Value Adds, Innovations & Effort Reduction initiatives
• Provides references for users by writing and maintaining user documentation. Instrumental in mentoring and upskilling the team in Domain and Functional.
• Strong knowledge of testing methodologies like Functional, Integration, System, Technical, Regression, ETL, Mobile, Performance, Accessibility Testing, Security and Penetration.
• Extensive knowledge on E2E Sales Cloud and Service Cloud Workflows, business process associated with Record Type, Page Layout, Assignment rules, Escalation rules, Approval flow, Field level security testing and Validation rules, Validation of Standard and custom objects.
• Experience in profile-based testing associated with different roles and permission sets, time dependent work flow and criteria-based triggers, Reports and Dashboards.
• Expertise in Accessibility testing using NVDA and JAWS
• Expertise in Perfecto Mobilecloud software as a service (SaaS).
• Extensive experience in IVR Testing.
• Good Knowledge on Mainframe Testing, Proficient in Data Mapping using Mainframe File Aid.
• Proficient in Design and Execution of Regression suite using QTP, UFT.
• Extensive Knowledge in Interface Testing via SOAP UI and BL Server tool.
• Demonstrated commitment to professional excellence, continuous focus on the delivery of high performance in project delivery and initiatives.
• Experienced in collaborating with teams within and across organizational boundaries to build agreements, guidelines and standards in order to resolve issues and create consistent practices.
• Critical and analytical thinker with business acumen and technical aptitude
• Expertise in setting up projects, creating the sprints and dashboards, manage user access and user stories workflow from Initiation till closure. Responsible for tracking of release activities and creating reports/metrics/efforts using release management tool Jira and AzureDevops.
• Effective communication, collaboration & team building skills with proficiency at grasping new Technical concepts quickly and utilize them in a productive manner.

TECHNICAL SKILLS

Software Product: Visual Studio Team Suite, Salesforce, SOAP UI, BLServer, ServiceNow, Empower, Akcelerant, MedHOK,Swagger,POSTMAN, Genesis, Sales Edge, IBS, Splunk, Dynatrace, Azure Dev ops, NVDA, JAWS, Blend, Velocify, VersionOne, Asana, Citrix.

Operating System: Windows, Unix, Macintosh

Scripting Languages: C,C++, SQL, HTML, VB Script, Citrix Setups, Core Java

Testing Tools: UFT, Perfecto, TFS, Squids, QC, QTP, ALM, Qtest and JIRA

Database: TOAD, Oracle, SQL Developer, Mainframe, FileAid, SQLServer ,Teradata SQl assistant, BTEQ

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Participate in PI Planning and create Iteration plans, develop and commit to Team PI Objectives and iteration goals. Work towards a shared vision, roadmap and collaborate on ways to achieve the objectives.
• Collaborate with the Product Owner to create and refine user stories and acceptance criteria in PI Planning Consulting with business stakeholders to understand and evaluate current business processes.
• Serve as a Subject Matter Expert in routinely briefing key stakeholders on different aspects of assigned initiatives.
• Designs integration architectures by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications, business rules and use cases, refine acceptance criteria, and ensure the overall quality of coverage.
• Create Change request's and Functional Specs that includes new functionality changes to existing applications. Functional Spec explains committed new features, new functionality’s, how new features embeds into existing functionalities.
• Write business and/or functional requirements and non-functional requirements (Security, Performance, Penetration and Accessibility)
• Collaborate with external service partners with the configuration requirements for Blend LOS,DOCUTECH. Validating the solutions using API’s and Payload XMls requests and Response.
• Work on Empower setup and updating the expressions and configurations mapping trees related to Fee and OE modules for auto batch processing.
• Review the existing test plans on present functionality and update it to ensure the current functionalities are embedded to it.
• Prepare Comprehensive Master Business suite covering all loan products, plan types across different states, county limits and adhering to compliance requirements
• Validate the Product and Pricing, APR’s, Fees, URLA, DOT, Loan Estimates, Docutech Solex, underwriting loan condition validations, AUS decisions, OE batch jobs, closing disclosures, waiting periods etc.
• Work on the end-to-end Loan origination Scenarios on Empower tool and rules designing based on Business Process Flows identified and end-to-end business flow validation.
• Ensure end results are of the highest caliber with a clearly articulated scope and business benefit
• Communicate the most effective way to utilize the EMPOWER mortgage system to satisfy business requirements, which may be a combination of both standard and/or custom functionality
• Assist closely to support expert team to learn and improve problem solving skill in resolving issues which might be needed to fix at earliest possible time to meet end user requirements. Closely monitored and provides development suggestions, alternative approaches in fixing the problems efficiently on time to meet the deliverables.

Confidential

Business Systems Analyst/ Test Lead

Responsibilities:

• Test Lead and Business Systems Analyst for Digital Tools and MedHOK engagement.
• Facilitate requirements workshops, documenting detailed functional, technical configuration requirements as well as Change requests.
• Gather, create and future business process flows. Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
• Designs integration architectures by analyzing requirements; constructing workflow charts and diagrams, studying system capabilities, writing specifications, business rules and use cases, refine acceptance criteria, and ensure the overall quality of coverage. Identify business and functional requirements by working with application end-users, and lead the collection, analysis, documentation, and coordination of those requirements.
• Lead efforts to design and implement an end-to-end testing infrastructure and processes to evaluate the quality / functionality and enhance the product.
• Validating Salesforce business process associated with Record Type, Page Layout, Assignment rules, Escalation rules, Approval flow, Field level security testing and Validation rules, Validation of Standard and custom objects.
• Validation of profile-based testing associated with different roles and permission sets, time dependent work flow and criteria-based triggers, Reports and Dashboards.
• Diagnose the automation scope for complex features and define automation strategies, approach and evaluate feasibility of automation tools and Work on automating the manual test scenarios as well.
• Serve as a Subject Matter Expert, mentoring and upskilling all the integrated teams.
• Validate the release pipelines and approve the builds on Azure Devops.
• Executed front-end and back-end tests, including Web API testing using Postman.
• Mobile cloud testing using SaaS Platform tool Perfecto.
• Accessibility testing using NVDA and JAWS to ensure product meets standards. Ensures end results are of the highest caliber with a clearly articulated scope and business benefit.
• Contribution towards the various knowledge sharing documents to increase the productivity of the project.
• Defect tracking and management, Engage LOB, Compliance and Legal team in defect triage to evaluate the appropriate severity of the defects.
• Contribution towards project level innovation which tremendously reduces the manual efforts thus increasing the productivity

Confidential

Business Systems Analyst/ UAT Lead

Responsibilities:

• Consults with business stakeholders to understand and evaluate current business processes
• Facilitate requirements workshops, documenting detailed functional, technical configuration requirements for empower as well as Change requests.
• Gather, create and future business process flows. Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
• Create acceptance criteria for application development and Ensuring solutions meet business needs and requirements.
• Working on the end-to-end Loan origination Scenarios on Empower tool and rules designing based on Business Process Flows identified and end-to-end business flow validation.
• Validating the Product and Pricing, APR’s, Fees, URLA, DOT, Loan Estimates, Solex, underwriting loan condition validations, AUS decisions, OE batch jobs, closing disclosures, waiting periods etc.
• Validating the E2E life cycle of a First Mortgage loans (Conventional, ARM, Jumbo, VA, FHA, USDA) from Pre-Qual, Originations to Post Closing.
• Working on Compliance/Regulatory validation for First Mortgage, which will match the various business controls to the associated regulations (ex: Reg B, Reg O, Reg Z, TILA/RESPA, etc.)
• Collaboration with KPMG and E&Y compliance sign-off partners throughout compliance testing, reviews and support activities.
• Engaging, compliance and legal team in defect triage to evaluate the appropriate severity of the defects.
• Effectively communicating the insights and plans to cross-functional team members and management.
• Prepare training documentations and execute training sessions.
• Expertise in prioritization and root cause analysis of defects and present defect metric to the client for improvement.

Confidential

Quality Lead

Responsibilities:

• Facilitate requirements workshops, documenting detailed functional, technical configuration requirements as well as Change requests.
• Gather, create and future business process flows. Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
• Responsible for planning, coordinating and facilitating testing activities in a multi system truly global environment
• Data flow Mapping Validation from LCS to downstream systems using Mainframe File Aid, In particular, the validation of KYC systems (AML).
• IVR Testing- Involved in creation of unique PIN’s for Account numbers and there by validation of Account Details and routing of calls through VoIP to different banking operation departments through Interactive Voice Response System.
• Coordinate with stakeholders of different systems involved in CMA Program, in testing the systems and aiding them in getting the business sign-off.
• Closely work with various test teams to plan and manage environments, test data and test readiness.
• Monitor functional, integration, system, regression test execution on daily basis across all test teams.
• Gather test status from various teams, create and publish test status reports to project management.
• Ensure test teams are adhering to defined bug logging process and ensure bug lifecycle is followed thru.
• Collaborate with Development, Analyst and Business teams to triage bugs and follow up thru closure.
• Assist in the preparation of Test Plan and Test Approach documents.
• Create detailed test execution plan with schedule, assign testers and track the progress

Confidential

Test Lead

Responsibilities:

• Responsible for planning, coordinating and facilitating testing activities in a multi system truly global environment
• Closely working with Line of Business and Development team to embed the newly identified requirements into the system and work with team on missed requirements or enhancements.
• Participate in all Agile ceremonies such as sprint planning, Daily Scrums, Grooming, Retrospective and demonstrate the project accomplishments with product owners.
• Closely work with various test teams to plan and manage environments, test data and test readiness.
• Experience in testing Salesforce business process associated with Record Type, Page Layout, Assignment rules, Escalation rules, Approval flow, Field level security testing and Validation rules.
• Monitor functional, integration, system, regression test executions across all test teams.
• Performing report validations using Database tool TOAD.
• Design and Execution of Regression suite using QTP/UFT.
• Conducting Interface Testing via SOAP UI
• Setting up projects, sprint dashboards, managing access/roles, Tracking of Release Activities and creating Reports/Metrics/Efforts using Release Management tool Jira.
• Mentor and guide team and provide clarification for the queries.
• Active member of Innovation team in the project.