SUMMARY:

• Career in Business Analysis, Business Systems Analysis or Project Management
• CompTIA Security +
• Business Analysis - both Waterfall and Agile environments
• Deep knowledge of System Development Life Cycle
• Change Management
• Gap Analysis
• Enjoy working in a fast-paced environment, quickly learn processes and business strategies
• Mobile application development and best practices
• Able to quickly and efficiently work with team members to understand the needs and constraints of the project and avoid conflicts or issues by utilizing various tactics prior to escalation
• Data Analysis related to functional processes
• Technical Writing (plans, requirements, tests, user experience)
• Enterprise Resources Planning (ERP) (Hyperion)
• Statistical Systems (SAS Enterprise Guide)
• Financial and Banking Applications: BETA, Securities Master, SEI, Wisdom, Champ, PAC2000, RTM, SWIFT, BPM, AWD
• Policy and procedure development and maintenance
• System testing and implementation of process improvements
• MS Office, Visio, Tibco, SQL Server, ALM
• SalesForce.com
• Proven ability to handle many diverse projects at once and meet deadlines in fast-paced environment with shifting priorities.
• Resourceful, self-motivated and able to meet responsibilities with minimal direct supervision.
• Excellent influencing and negotiation skills.
• Ability to work comfortably at all levels within the organization up to the senior management level.

PROFESSIONAL EXPERIENCE:

Enterprise Business Analyst

Confidential

Responsibilities:

• As a part of the PMO group lead multiple projects with different timelines and Vendors.
• Requirements gathering and documenting (Findings & Analysis documents, FRD (Functional Requirements documents).
• Generated and validated Traceability Matrix.
• Acted as a main point of contact for ISD and Technical delivery partners.
• Generated requirements to integrate Salesforce functionalities to existing processes and identified necessary enhancements.
• Lead project with the scope to replace legacy data tracking functionalities by usingSalesforce.com to enhancebusinessprocesses.
• Identified Business Needs for Implementing Medical claims inquiry system inSalesforceto automate work assignments and manage inquiries from providers and members.
• Documented JAD sessions outcomes on data mapping related to different claims processing systems andSalesforceapplication.

Senior Business Analyst

Confidential

Responsibilities:

• Identify, analyze and prepare deliverables regarding business project needs.
• Requirements gathering, writing and validating for Managed Account Products and related desktop and mobile applications used by Advisors and Clients.
• Decompose features andbusiness requirements into user stories, use cases and functional requirements.
• Documentuserstoriesand support them with UML activity diagrams and wireframes utilizing UMLet and Visio.
• Conduct Release Planning with Scrum team to reviewuserstoriesprioritized to develop schedule:
• Breakuserstoriesdown, and compile them into task list with Scrum team during Task Planning Meeting
• Use MS Visio to model activities with flowcharts to make them more understandable to developers and architects.
• Process flows diagrams to assess existing applications and possible operational streamlining where appropriate.
• Impact assessment.
• Lead JAD sessions, facilitate communications with stakeholders regarding systems capacity, time frames and sequencing of events, resources.
• Technology Investment Analysis.
• RQA (Risk and Quantitative Analysis) estimate.
• Gap analysis.
• Developing testing approach.
• Assemble strategy and deliverables including recommending preferred solutions.
• Manage project documentation (detailed implementation plan, open questions/issues log, process diagrams etc.)
• Provide ongoing support for Project Manager during all phasis of the project: planning, executing, controlling, closing and lessons learned.
• Complete project overview for Test Leads.
• Operational impact assessment.
• Analyze technical, business, regulatory, financial and cross-commit project data, and create visual and reporting presentation for Product Owners and Steering Committee members to support proposed solutions.
• Generate use cases and scripts, and create UATDS (User Acceptance Testing Design Specifications).
• Create and provide mock-up reports to Technology.
• Analyze conversion capacity with current processes, tools and vendor capacity.
• Assist with the creation of Service Level Agreement (SLA) and Statement of Work (SOW).
• Solution validation planning for regulatory changes impacting retirement accounts.
• Manage the change management process by keeping track of all the changes/change requests.

Business Systems Analyst

Confidential

Responsibilities:

• Conduct proof of concept.
• Define, analyze and validate scope.
• Plan requirements approach and identify breakdown of work.
• Responsible for planning, gathering, documenting of business requirements and communicating management of requirements.
• Analyzed and translated business requirements into System/Functional specifications.
• Document as-is business process flows, document templates, escalation matrices, network topology diagram for the existing data center and identified connecting points.
• Document and track issues, risks and change requests.
• Solicit and evaluate Request for Information (RFI) and Request for Proposals (RFP).
• Research and identify potential vendors.
• Selection of Sourcing Solutions.
• Work with Technology team to resolve any issues that arise during design and test.
• Create and validate Bi-directional Traceability Matrix.
• User Acceptance Testing, including creation of use and test cases.
• Assist with implementation planning on the business side.
• Business architecture and strategy alignment for business processes, impacts and updates.
• Delivery of business-related estimates and costs.
• Perform implementation check out.
• Assist IT with system design as necessary.
• Document the relationships for all the configuration items in CMDB (Configuration Management Data Base).
• Define and refine System Architecture Model (SAM).
• Systems Integration.
• Create, analyze and validate specifications for libraries.
• Conduct training and write documentation for users of new system.
• UML Modeling.
• SQL Server.
• XML Messaging.

Senior Business Analyst

Confidential

Responsibilities:

• Responsible for gaining a good understanding of user needs and accurately representing them in a well-documented software functional specifications document.
• Conduct weekly Sprint planning meetings with the developers and quality assuranceanalyststo reviewuserstories, assign story points and assign cards to a respective Sprint.
• On a daily basis, collect the issues observed during daily stand-up meeting with Scrum team and place in Impediment log.
• Consolidate two major imaging and workflow applications, Beneficiary and Ownership and Cashloandividend and maturity into one single web portal in order to eliminate the overhead of production maintenance of each application. The application involves defining various queues that can be worked on the priority of the policy when received by mail, call centers or any other source of correspondence.
• Organize and facilitate Agile meetings as well as support the implementation of Agile scrum across all work streams to ensure continuous improvement.
• Complete requirements and documentation for development projects. Assist Project Management with deliverables, such as Visio Documents, Project Scope documents to help outline the timeline and capacity for the project.
• Initiate meetings with various groups within the company.
• Coordinate activities between Architecture, Build, and Process groups to deliver on common business objectives.
• Analyze Business Process Management (BPM) application functionality and data for accuracy, including transaction processing engine, trade settlement formulas, batch processing of journal entries, ACH, wires and check distributions.
• Support test management and planning such as automation strategy, cross team planning and issue resolution activities.
• Support creation of the performance testing scripts to check the overall product for performance benchmarks.
• Draft application enhancement suggestions and process improvement reports based on customer feedback.
• Support the creation of End-to-End Integrated test plans to close any quality gaps.
• Create traceability matrix from requirements to test cases to ensure appropriate coverage and quality of the end product with respect to the business requirements.
• Conduct End of Release Quality Summary to ensure improvement in future releases.
• Participate in walk-throughs, inspections, reviews and user group meetings for quality assurance.
• Extract, transform and load (ETL) analytical data for business users (deposit blotters).

Senior Business Technology Analyst

Confidential

Responsibilities:

• Gather user requirements and business requirements from business/user group and documented User, Business, Functional, and Technical requirements specifications using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.
• Manage and coordinate all phases of software version update project and supported staff - met stringent deliverables and implementation date.
• Maintain Fixed Income Application System, web-client-server based application. Help create fully integrated, web-centric, real-time mortgage servicing solution that automates mortgage-servicing processes from Application Screening to Loan Origination.
• Identify redundancies, manual processes and backlogs, and improve efficiency of departments and service levels.
• Provide expert guidance to systems end-users.
• Manage process improvement and knowledge retention. Drafted application procedures and standards.
• Perform business analysis, monitoring and technical assistance to users of RTM and SWIFT financial applications.
• Perform business analysis and quality assurance of the technology solutions for Trust Operations.
• Document user experience and business requirement changes.
• Write test cases and test plans for the related and assigned scripts according to the test strategies defined in the project and testing team guidelines.
• Track and maintain Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Design and implement SQL queries for the retrieval and management of data.
• Provide support for team responsible for the implementation and administration of ServiceNow.
• Review development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.

Business Analyst/ Business Intelligence

Confidential

Responsibilities:

• Assist BI Lead Users and Super Users with creation of ad hoc reports to meet business requirements.
• Responsible for work intake and demand management efforts for business units and functions to provide report and process enhancements.
• Provide support for Mortgage re-structuring application modules like like cost, invoice, payment and adjustment, which involved collecting payments from the customer for store cards; through this online system agents could take payment details and process it while customer was still on the phone.
• Utilize Global IT's defined strategy to develop a Continuous Improvement Playbook to drive team activities to assist Business Units with their reporting strategy to achieve successful results.
• Facilitate meetings with internal and external stakeholders, collect and analyze business requirements for financial applications.
• Facilitate development of a Windows-based mortgage system that was designed to be a complete commercial corporate loan and mortgage lending solution allowing processing, closing and underwriting of all loan types for both wholesale and retail production and also providing a centralized repository for underwriting and monitoring process.
• Provide technical support and guidance for domestic and foreign business users, help troubleshoot system issues and delivered timely solutions.

Financial Analyst

Confidential

Responsibilities:

• Complete analytics and cash flows.
• Reconcile and maintained general ledgers for investor liability, retained bonds, and I/O assets.
• Request retirement changes as needed.
• Draft financial policies and procedures.