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Repair Technician Resume Profile

3.00/5 (Submit Your Rating)

NY

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Summary

Telecommunications Professional with over 29 years of experience, which includes over 18 years as an Avaya blue / Nortel PBX and applications support engineer. Self-motivated individual with great organizational skills, capable of completing multiple projects, simultaneously, with tight deadlines. I have received high accolades for quality workmanship and for achieving objectives without encountering outages. Adept in a myriad of computer programs and applications. Clear communicator, both oral and written. Interpersonal skills interface effectively with co-workers, management and customers.

Areas of Expertise

I have an extensive background with Nortel Telephony Manager TM , and it's predecessors MAT Meridian Administration Tools and OTM Optivity Telephony Manager . Coupled with my advanced knowledge of Symantec Procomm Aspect scripting and Microsoft Office applications, I have the ability to manipulate very large, complex PBX databases.

Experience

Confidential

Services Professional

Currently working with the Complex Configuration Team of Avaya Private Cloud Services, providing detailed reports to the invoicing office for customer billing purposes, and producing adhoc reports for the internal engineering team. Continuing to assist various teams with Avaya blue PBX installation, migration, and consolidation activities. Responsible for providing Avaya blue PBX traffic analysis and utilization reports, both to the engineering teams and customers.

Confidential

Optimization and Complex Configuration Engineer

Currently working with the Complex Configuration Team within Avaya Operations Services, assisting various teams with PBX installation, migration, and consolidation activities. Continuing to provide detailed reports to the Avaya Invoicing office for customer billing purposes. Responsible for providing PBX traffic analysis and utilization reports, both to the engineering teams and customers.

Confidential

Business Planning Analyst

Supported the Performance Management Team for Avaya, providing highly accurate reports which were used to generate billing to the customers. Responsible for providing PBX traffic analysis and utilization reports, both to the engineering teams and customers. Assisted the Project and Engineering teams with PBX installations, migrations, and consolidations.

Confidential

Converged Systems Support Engineer/Switch Technician

Joined the Nortel Meridian switching team in December 1997. I have performed moves, adds, changes, maintenance, and repairs to hundreds of systems throughout the world, voicemail systems, and PBX/call center applications.

Confidential

Site Engineer

Worked in the Nortel Site Engineering and Design department, onsite at Eastman Kodak Park, where I executed project planning, ordered materials, and organized with other trades to complete projects.

Confidential

Lead Technician

Continued as a Lead Technician with Nortel, being assigned all of the large cabling projects in the sensitive and hazardous areas in Kodak Park located

Confidential

Installation and Repair Technician

Fulfilled the duties as lead technician on most of the large cabling projects throughout all of the Eastman Kodak sites located in Rochester, NY, managed installation crews, and provided training when necessary.

Confidential

Installation and Repair Technician

Performed moves, adds, and changes throughout all of the Eastman Kodak sites located in Rochester, NY. Fulfilled the duties as lead technician on large cabling projects and directed installation crews.

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