SUMMARY

• Experienced Business Analyst and Project Manager professional with a record of developing and supporting successful solutions incorporating a wide range of technologies to effectively enhance - performance.
• Exceptional leadership that aligns business processes and program infrastructure to realize cost savings accelerate performance and sustain strategic flexibility.
• Demonstrated track record of success in relationship building decision-making and communicating.

TECHNICAL SKILLS

• SDLC
• Quality Assurance
• AML
• Requirements Analysis
• OFAC
• E-Commerce
• PMS (Program Management System)
• Opera
• Share Point
• POS (Point of Sales System)
• Delphi
• Project Management
• Business Analyst
• Kronos (Labor Systems)
• STAR Reports
• Profit Sage
• SAP - BW
• UAT Testing
• MM
• PP
• CRM
• Java / J2EE
• MS Visual Basic
• MS Access
• HTML
• E-procurement (Oracle)
• Illustrator
• Photoshop
• Macromedia
• Creative Suite
• MS Office Suite: Word
• Excel
• Visio

PROFESSIONAL EXPERIENCE

Confidential, Effingham, IL

Business Analyst/Project Manager

Responsibilities:

• Work closely with Operations, Technology team, SME, Managers, Directors, Human Resources (HR) and Treasury department to gather current and future data to enhance departmental services for employee and customer service.
• Reinforced best Agile practice; backlog creation, managed the development of user stories, pre-sprint planning.
• Lead team with developing charts, visibility boards to identify and remove impediments.
• Work with gathering business and technical requirements for employee policies and applications with a focus on employee directories, salary, benefits, time records, human resource performance management data, scheduling, timekeeping applications, new hire onboarding, talent recruitment, training and application tracking.
• Expert at gathering requirements using process modeling for UML (Use Cases, Sequence, diagrams and workflows).
• Lead and managed team in gathering requirements for process and work flows.
• Work directly with business and executed strategic-planning process enabling “voice-of-business requirements to be translated into product service requirements, reducing planning time and significantly improving service.
• Knowledge and experience with developing and analyzing procedures to streamline operations and business for Human Resources, Accounting, Treasury, Payroll and several other departments.
• Extensive experience working with various HR applications. Also offer extensive experience with gathering requirements supported by Payroll such as UltiPro and Time Star Scheduling.
• Work with Human Resources and vendors for software applications to enhance reporting tools.
• Work with maintaining, managing and identifying issues, gaps and opportunities.
• Collaborate with others to present solutions and interact with multiple departments and staff to further measure best practices upon project completion.
• Contribute to development of department policies and procedures to ensure regulatory compliance of software applications.

Confidential, Chicago, IL

Lead Business Analyst

Responsibilities:

• Work with leading a team of Business Analyst and Project Managers for a large major global project while gathering business requirements for various applications that provided support for over 50,000 employees.
• Oversaw software developers progress on applications and applied principles of agile methodologies to keep project on track.
• Work directly with business, managers, senior directors and executives in gathering requirements.
• Coached team in optimal time utilization through concepts of scrum and agile management methodologies.
• Lead sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performing satisfactorily.
• Managed and provided updates for project budget on a weekly and monthly basis
• Conduct and lead scrum meetings to resolve issues quickly and efficiently.
• Played a strategic role working with business, operations and various technical teams to help identify specific detailed enhancements and requirements for software applications and mainframe systems used by Pilots and Flight Attendants for day to day operations.
• Ecommerce Project - Lead team in gathering requirements for tracking web analytics, search engine ranking, advertising campaign results and branding across client website.
• Ecommerce Project - measured all levels on an ongoing basis for increased levels of enhancement and improvement while working with business partners, developers, business analyst, internal partners, subject matter experts, project managers, directors, executives and other technology team members located across the country.
• Work with gathering requirements for Functional Technical Design documents.
• Work to develop and create enhanced reporting system using excel and other various software applications such as Visio, MS Project, Share Point to help manage and maintain project.
• Maintained and lead a team of Business Analyst to help gather requirements and details for User Stories and Use Cases.
• Lead large meetings with 50 or more business and internal partners, providing updates and clarifying requirements on a daily and weekly basis.
• Work with helping to develop traceability process and ongoing measurements of improvement while researching and analyzing requirements and details gathered from actual business users.
• Collaborate with business users, technology teams, Developers, Project Managers and other IT personnel in gathering business and IT requirements using scrum, Agile and Waterfall techniques within specific environments.
• Lead, mentor and train other Business Analyst to help further develop their skills.
• Lead teams to help research and identify gaps regarding current state and future state for improved development and enhancement. Resolved, measured and help develop process for resolving issues quickly and efficiently.
• Work to translate high level requirements into detailed level requirements, while ensuring new features and enhancements were added iteratively to the product.
• Create project around acceptance criteria that is clear, concise and actionable.
• Work with User Experience (UX) analysis to ensure prototypes convey story intent.
• Work with Developer and QA to understand the boundaries of all applications.
• Contribute to overall definition of strategy and scope, including working with business stakeholders, executives, managers, etc.

Confidential, Riverwood’s, IL

Lead Project Manager

Responsibilities:

• Work closely with Confidential Business Architects for credit card reportingBusiness Analyst and other various departments in gathering details and requirements for reporting and Payment Services Infrastructure within Global Operations.
• Work to develop and assist in the foundational efforts to define long term business strategy for Payments services core application(s) by capturing the current state, challenges and business needs from all stakeholders.
• Provide support in any research that needs to be done for gap analysis of current state and solutions for future state.
• Collaborate with business and technology stakeholders to review and validate business needs.
• Assist in evaluation of business needs/desires and understanding of the rationale behind the business requirements.
• Work closely with internal and external teams and departments between all brands to help streamline and enhance reports for financial services and payments.

Confidential, Chicago, IL

Lead Business Analyst

Responsibilities:

• Facilitated stakeholder elicitation workshops to gather business requirements using Agile/Scrum methodology.
• Escheatment - Work with third party vendor to help monitor unclaimed property for Escheatment process.
• Developed and documented functional and non-functional detailed requirements.
• Work closely with design architects and operations teams to obtain requirement sign-off.
• Created Use Cases and Process Flow diagrams using MS Visio.
• Authorized detailed project/development plans and schedules.
• Managed cross-functional Operational team, Accounting and Marketing team to evaluate existing process for escheatment process.

Confidential, Chicago, IL

Lead Project Manager

Responsibilities:

• Help lead team towards gathering functional and non-functional business requirements for large complex, web-based application to help consolidate and enhance all areas of business and operations under one web-based application (UI and UX).
• Extensive experience working with SAP/ERP database that was used to measure day to day accounting, financial and human resource data within system database.
• Engaged in gathering SAP technical and business requirements for global enterprises to implement solutions to strengthen delivery schedules, purchase order reporting and financial history.
• Developed and manage the life cycle and timeline for SDM. Process included managing project from inception, requirements gathering, functional design, architectural development, systems test, deployment and maintenance.
• As the Project Manager/Leader help to identify and provide status updates for timeline, scopeImpact/risk, schedule and budget.
• Monitored and managed client satisfaction for all stakeholders to ensure delivery of goals, objective and scope.
• Extensive experience with providing updates, setting up and scheduling meetings using various desktop tools to communicate. Some of the tools include Instant Messaging, WebEx, Audio Conference etc.
• Work closely with Human Resources software vendor, and internal HR partners to help gather software requirements for time/attendance, scheduling, absence management, HR/payroll, benefits and labor analytics.
• Collaborate with internal partners and HR vendors to help create dynamic HR ad/hoc and automated reports to help improve overall business operations.
• Help gather historical HR data used to help provide greater labor analysis for labor reports.
• Human Resources and Kronos Data Migration - Contributed to the overall development and implementation of HR data while working with HR vendors.
• PowerPoint - Extensive experience developing presentations, diagrams, drawings, visual basics, slide shows, etc.
• Help manage and collaborate with web design team for ideas on how to improve company website using diagrams and prototypes.
• Responsible for working closely with Developers, user, and architects to ensure requirements and functional design are translated.
• Manage and participate in testing and quality control for web design deliverables.
• Managed data for company website assessments and analysis.
• Lead team using Scrum/Agile methodology to further develop software for customer relationship management involving cash management, labor and various financial reports.
• Continued to coach the team for continuous development for successful upgrades using Scrum and Agile methodology.
• Lead project status meeting and updates with internal teams and clients.
• Help to further improve, customize and create the infrastructure for SQL server to improve operations and maintenance.
• Contributed greatly to Infrastructure for system framework, design and construction to help capture and consolidate all financial data while gathering requirements from various Point of
• Sales Systems and Program Management Systems.
• Oversaw the collection of user requirements and the completion of database/user interfaces design along with the application construction and integration with 3rd Party systems.
• Successfully lead team as the Project Manager and Business Analyst in gathering the business and operational requirements for both hotel and residential systems to create a data warehouse and web-based application accessible by users for operational functions with comprehensive real-time reporting.
• Also lead team in gathering business and technical requirements for all Hotel Property Management.
• Systems (Including all branded and many independent systems involving Point of Sales Systems (Cash and Credit Card Systems), Timekeeping/Time Clock Systems, Sales/Group Booking Systems (Delphi, Sales Pro and Micros systems and back office Accounting Systems.)
• Delivered quality project on time, within budget, exceeding hotel objectives and expectations.
• Received recognition and promoted to work with other various projects further exceeding goals and expectations.
• Extensive experience working in Scrum/Agile environment.
• Work with creating and developing the design for both historical and daily financial reports, hotel Time keeping system, hotel daily revenue, Profit/Loss reports, Forecast/Budget reports etc.
• Leader in troubleshooting and resolving technical issues quickly and efficiently.

Confidential, Chicago, IL

Lead Project Manager

Responsibilities:

• Gathered business requirements to further improve Mobile application infrastructure design and architecture for banking.
• Responsible for coordinating mobile application content layout and design.
• Captured and gathered requirements to ensure web content accuracy through development and analysis of end-user feedback channels.
• Work to gather the business and technical requirements around OFAC (Office of Foreign Asset Control) sanctions in compliance to security and regulations for internal services and operations.
• Extensive experience gathering functional requirements for OFAC, KYC and AML.
• Managed and gathered requirements for OFAC, KYC, AML procedures in compliance with the latest rules.
• Help to create and develop test cases and use cases for OFAC, KYC and AML for software application.
• Work for fraud department and 3rd party vendor to customize and enhance reporting for OFAC, KYC and AML.
• Received extensive training and completed online courses for OFAC, KYC and AML.
• Mobile Application - Help to facilitate and establish server connectivity and implementation for various software and vendor applications for real time financial reporting involving mobile software application.
• Played a key role in gathering data to meet the standard regulation in compliance to security of Anti Money Laundering internal/vendor applications.
• Provide and assist with training and user support for end user.
• Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with business partners at various levels of the organization, including SVP, VP level, as well as other internal and external resources.
• Provides leadership, motivation, coaching and professional development for project teams to obtain a high level of co-operation and contribution from all project members.
• Develop strategies to appropriately mitigate risks and ensure risks assumptions and constraints were appropriately communicated and escalated when necessary.
• Rigorously lead and managed scope to ensure commitments were achieved within agreed time, cost, and quality parameters.
• Managed, defined and tracked project milestones while developing, maintaining, and reporting on overall integrated delivery plan.

Confidential, Chicago, IL

Lead Project Manager

Responsibilities:

• Lead team in gathering requirements for large international web based application to help consolidate all areas of business for over 300 hotels across the country.
• Work with Developer to enhance PL/SQL using database procedures to enhance performance of data warehouse, which revolves around, stored procedures, records, conditions and functions.
• ERP - Work with managing large project to streamline database and retrieve data quicker and faster through reports and queries.
• Use ITIL process and KPI tools to monitor and measure process and enhancements.
• Work closely with financial and marketing team to monitor budget and expected changes.
• Provide guidance to software development teams on the use and purpose of data warehouses.
• Oversaw continuous development and enhancement of data warehouse, including data sourcing, data migration, data quality, data warehouse design, and implementation.
• Demonstrated and proven success with working closely with executives, third party vendors and all stakeholders to facilitate communication.
• Communicated effectively with all levels of internal partners utilizing strong presentation and written skills while leading JAD sessions.
• Proven experience with developing and gathering business requirements for prototypes and diagrams for both current and future data flow.
• Manage, develop and analyzed new structured Global reporting software application for real time data collection to improve guest service and communication.
• Maintain continuous alignment of program scope with strategic business objectives.
• Develop, research, gather and analyze global reports to further understand all areas of business application and reports.
• Received recognition for helping to lead and coordinate training program for software applications.
• Lead team to help analyze data reporting for external vendors for guest services and In-Room Global Technology for TV, Internet and mobile devices.