Business Analyst Resume Profile

Summary:

Extremely adaptable and flexible when it comes to business and higher education research, analysis and forecasting. Strong track record of success in multiple fields and in work situations ranging from being part of a team of 50 people, to working remotely overseas. Strong IT skills including ad hoc model creation using multiple software tools and working as part of a team building enterprise level software. Significant experience with improving efficiencies within teams and growing market sales.

WORK EXPERIENCE

Confidential

Provided IT flow auditing between WEX and WEX customers
Identified anomalies to the WEX product specification and determined how to achiever specification compliance

Confidential

Run a bike shop focused on high end road and triathlon bike sales, repairs and fittings
Successful eBay merchant for 11 years, focused on high end road racing bikes and equipment with a 100 feedback rating

Confidential

Facilitated workshops for requirements analysis and created workflows using MS Visio
Strong organization, writing and presentation skills including developing detailed representations of complex business processes
Served as an intermediary between business end users and the information technology staff involved in the creation of a new software product

Confidential

Performed fraud monitoring for merchant credit card activity
Transformed the work process of the entire Risk Team from working on paper to working and storing work electronically, which increased data security, integrity and work efficiency, resulting in a 50 decrease in the team's workload
Collaboratively identified operational concerns, worked with merchants to correct operational/fraud issues, and worked with internal management and sales teams to identify merchants with fraud issues
Managed the testing and implementation of a new portfolio management software

Confidential

Identified and provided in-depth research on individuals, corporations, and foundations capable of making major gifts 100,000
Performed data segmentation and data mining to create reference materials used in prospect research. Reference materials were used to add credibility to analysis, evaluation and recommendations of prospects.
Organized and facilitated campus events to engage local businesses and individuals to solicit contributions to enable Androscoggin County children to attend Bates College

Confidential

Identified, collected, integrated and analyzed data in support of direct insurance sales
Reverse built competitors' insurance filings to provide a picture of what they were doing on a policy and pricing level
Increased process efficiency and helped grow markets by 50 in direct sales
Collaboratively worked with the underwriting group during the rate revision process to determine the best pricing strategies for both company objectives and market competitiveness
Identified and eliminated fraudulent policies
Responsible for various monthly and quarterly reports including performance of rate revisions, cohort analysis, aggregate rate change and trend analysis
Provided competitive analysis to leadership for various states illustrating the competitiveness of Progressive's rate level in the auto insurance marketplace
Segment analysis to isolate rate change opportunities
Contributed to the implementation of a new IT process that automated the competitive analytics reporting and analysis

COMMUNITY ACTIVITES

Member, Association of Professional Researchers for Advancement
Member, Edward Little High School Reaccreditation Committee
Member, Maine Cycling Club
Dedicated road cyclist, logging between 5,000 to 10,000 miles annually 1

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