Professional Objective

• Senior level business to technology professional seeks to apply leadership, practical experience and
• formal credentials to resolve complex business challenges into technically implementable results with emphasis on quality and long term impact. Business and functional requirements processes management based on data driven analysis resulting in high quality infrastructure systems. Extensive experience in project guidance and business process re-engineering in a team oriented environment.

Areas of Expertise

• Expert project product definition and organization
• Coordination of strategic systems design with business - IT alignment
• Detection and analysis of business problems via data analysis
• Implementation of project processes: Waterfall, Agile, Incremental, custom
• Formal and informal project management and support
• Consensus building, expectation management via JAD and Scrum
• Expert level elicitation of business requirements, documentation and analysis
• Preparation of process documentation and artifacts: CMMI/PMI/SDLC
• Documentation and building test plans, UATs and SLAs
• Preparation of processes, deliverables and schedule definitions
• Information systems design and modeling
• Development of business process models BPM and re-engineering plans
• Performance of business to IT transition modeling and documentation
• Management of user experience/interface planning and documentation
• Preparation of business process flows, use cases, activity diagrams
• Design of application logic flow, sequencing and component diagrams
• Development of logical and physical databases with scripts and documentation
• Integration planning for BI tools with data repositories and structures
• Development and population of master data/metadata repository
• Alignment of database and applications to business/technical requirements
• Reverse engineering of legacy and outside data sources
• Development of data verification, validation, cleansing and translation processes
• System integration planning, change control, scheduling and training needs
• Preparation of database and application system documentation
• Excellent technical and business communications facilitation
• Expert level development and management of functional requirements
• Presentation of system design, data repository design, system specifications
• Management of user experience reviews
• Preparation of storyboards, wireframes and design specifications
• Management of business to development communications
• Documentation of data sourcing, validation and data mapping
• Development and management of user privilege/role assessment
• Development of metrics, distribution channels and report specifications
• Monitoring of application development, QC and coaching developers
• Design of test plan and assisting in UAT procedures and SLAs
• Self directed highly adaptable, motivated work ethic.
• Wide range of experience in both the business and technical arenas
• Experienced self starter, excellent anticipation, short ramp up time
• Goal focused - detail oriented with outstanding dedication to objectives

Computer Skills

• Data Acquisition/Extraction, BI: SAP Business Objects XI 4.1, Cisco Data Virtualization user , Pentaho ETL user , Oracle Warehouse Builder, MS Access, Qlikview 360 user.
• General Use: MS Office 2010 Word, Excel, Access, PowerPoint Visio, MS Project, SmartSheet
• Design: Cisco Data Virtualization user , TOAD Data Modeler, MS SQL Server Manager, Oracle Designer, Visio for Architects, ERwin, MS Visual Studio, Rational Software Developer, IBM Rational Business Modeler
• Database Development: Oracle SQL Developer, Squirrel, TOAD for Oracle, TOAD Data Modeler, MS SQL Server Management Studio 2005 , Oracle 8i 9i, Oracle Designer, Open Access
• Applications Development: SQL, PL/SQL
• Other: Mercury Application Mapping, Map Info, Mailers 4, Map Info, Group1, Cisco Security White Belt

Professional Experience

Confidential

Data Analyst Service Delivery Advanced Analytics SWTG

• Provide Business Services Delivery management and technical expertise to Cisco on Cisco deliverables
• Develop and use business processes for team use in a fully Agile environment
• Coordinate data identification and ETL into Smart Web Technology repository RIDES
• Participate in team development through data tools exploration and investigation
• Provide in-depth data to business analysis and recommendations for RIDES.
• Provide original sources for data ETL

Project Mgr. Customer Business Intelligence

• Bring data and business process experience to improve overall capabilities of CBI analysis
• Analyze/investigate existing data as related to stakeholder capabilities
• Interrelate existing CBI data with C3BL reporting
• Reconcile business processes with data capabilities of four surveys

Track Lead Software Single SKU

Lead Go to Market effort for software service contract project

Data Analyst

Provided research for customer and subsidiary relationships using QlikView 360

Program Analyst

• Cisco Systems, Contract RTP NC, July 2010 June 2013
• Provided curiosity approach to detecting, defining and building solutions for business opportunities
• Used information systems and business skills to develop programs of projects for resolution of global opportunities in service supply chain and service contract accuracy
• Managed most difficult customer relations situations/escalations related to service contracts
• Translated customer escalations to opportunities through business process and IT projects
• Recognized as global expert on RMA processing and service contract maintenance
• Provided interface from theater operations to global IT infrastructure support
• Acted as focal point for global IT, global operations and theater management

Sr. Business Analyst/Information Systems Architect

• Wells Fargo/Wachovia Third Party Administrators, Contract Tek Systems, Charleston, WV Feb. 2010 Jul 2010
• Provided business process and data warehouse design expertise for infrastructure rebuild
• Documented as is business flows and infrastructure support
• Consulted with senior management to develop to be' optimizations matching business objectives
• Captured as is data infrastructure, developed logical data model
• Authored redesign of infrastructure to meet to be business plan
• Optimized logical model to fit to be business requirements
• Built physical model Oracle 10i for OLTP for insurance claims processing
• Built physical model for OLAP OWB for history, reporting, statements and payments
• Authored project Charter, BRD, FRD and System Specifications
• Obtained SOX certification for security and access planning with corporate architects
• Designed data extractions from AS400 to Oracle 10i, assisted in program design and scheduling
• Pilot tested end to end processing

Business Analyst

Confidential

• Provided project management expertise to multiple projects merging insurance businesses
• Reviewed and revised interdepartmental and vendor SLA contracts for failover and DR
• Projects and areas of expertise
• Data center relocations
• Data transformations and consolidations
• Refitting security and authentication services
• Merging customer information repositories
• Provisioning environments to enable a merged SOA initiative
• Leading legacy personal in merging project management processes
• Providing a communication link from technical leaders to project management
• Bring project artifacts up to regulatory standards
• Revised Statements of Work
• Gathered and author Business Requirements
• Defined and author Functional Requirements and System Specifications
• Authored Traceability Matrixes
• Provided scheduling expertise
• Provide regulatory required documentation in a chaotic and tense environment

Lead IT Business Analyst

Confidential

• Prepared formal project requirements/artifacts
• Performed initiatives and analysis to justify and launch multiple projects
• Identified stakeholders and SMEs throughout enterprise 100
• Conducted VP and Director level business driver interviews
• Documented project objectives and scope statement
• Prepared preliminary funding estimates
• Assumed process champion role
• Managed internal and external JAD sessions
• Performed vendor RFP solicitations and scoring for SOA re-engineering
• Managed and prepared formal business and functional requirements
• Designed and managed test plan and documented UAT detail
• Built optimized queries and views for use with SOA and BI tools
• Designed logical and implemented physical database structures
• Prepared preliminary and detailed WBS
• Prepared data sourcing map, transforms and metadata repository
• Prepared preliminary schedule and activity matrix
• Guided development team
• Coached IT managers in structured systems design processes
• Managed changes and maintained change control process
• Guided and directed developers in application development
• Prepared wireframes, storyboards and use cases
• Ensured adherence to corporate standards and best practices
• Monitored funding and reported to PMO
• Managed liaison/expectations with business community
• Delivered and close project
• Coordinated UAT and gained consensus of successes
• Enlisted and coordinated technical documentation team
• Arranged for deployment and user training
• Prepared lessons learned and closing documentation

Senior IT Systems Engineer

Confidential

• Validated and updated requirements from six branches comprising DVS
• Restarted project to re-engineer the National Vital Statistics System
• Project: Re-engineer National Vital Statistics Data Warehouse
• Confirmed sponsorship, scope and project product attributes
• Identified stakeholders, influencers and key SMEs 60
• Consolidated and reformed legacy project artifacts to regulatory requirements
• Initiated use of Project Management Institute CDC RUP guidelines
• Fostered team approach to problem solving
• Held JAD sessions with onsite and remote stakeholders
• Consolidated and gained approval for high level requirements and functionality
• Managed expectations and prepared schedule
• Prepared and presented gap analysis
• Solicited RFPs and evaluated submissions
• Base information warehouse repository ODBMS
• Statistical and ETL tools
• Designed technical characteristics of solution
• Developed data warehouse design for desired statistical processes and BI interface
• Prepared system and application logic flow diagrams
• Performed detailed analysis of data flow timing and associated ETL processes
• Prepared documentation for redesign of data acquisition and validation
• Prepared logical design of re-engineered system
• Designed and documented user and system interface
• Provided recommendations for future statistical and BI tools
• Consulted with statisticians on methods to present information for publication
• Integrated metrics, reporting and data access channels in design
• Established user interface attributes look, feel and process

Senior Business/Process Analyst -

Confidential

• Risk Remediation Program
• Provided analytical, process re-engineering and coordination support to an enterprise program of four projects to perform SOX risk remediation
• Developed a sustainable enterprise database inventory metadata repository process
• Identified stakeholders, influencers and SMEs
• Reviewed and updated standards and compliance rules to manage information systems
• Prepared sustainable business processes for controlling access to information
• Assisted in development of data access rules in compliance with regulations
• Reviewed logical model prepared DDL for physical databases
• Developed processes to institutionalize continual data access monitoring
• Designed data warehouse to BI tool for dashboard interface
• Prepared interface wireframes for BI type drill down and reporting capabilities
• Sarbanes-Oxley remediation effort
• Authored as is and future process analysis documentation and gained acceptance
• Translated business requirements into functional requirements and system specifications
• Gathered, analyzed and wrote requirements for internal processes and COTS purchases
• Authored RFP, ranked responses, drove selection process
• Provided high level evaluation of potential solution paths, build or buy
• Provided point of contact for RFP responders
• Championed program and projects solution tool
• Estimated impact of proposed solution on institutional policy and culture
• Produced business process designs and transition plans for full regulatory compliance
• Designed logical data structures, use cases and state diagrams for data warehouse
• Coordinated proof of concept, pilot, implementation and integration of COTS purchase
• Verified business feasibility and technical solution viability with PMs, SMEs via UAT
• Provided gap analysis of current state to future state
• Documented business process detail to integrate new and legacy systems
• Documented customized portions of new system integration

Senior Technical Coordinator

Confidential

• Project: Consolidate and upgrade HR information systems to Oracle HRIS
• Ascertained stakeholder requirements and built appropriate ETL processes for conversion from multiple legacy HR systems to Oracle HRMS.
• Managed HR to IT and Oracle technical interfaces
• Performed gap analysis of legacy system to Oracle HRIS
• Resolved what data was stored in legacy system and its interrelationships
• Mapped legacy data elements to OHRIS, physical model
• Sourced data gaps elements from other systems
• Wrote and applied translation tables
• Authored data extraction and translation applications
• Wrote, tested and validated SQL to perform direct and indirect data transforms
• Completed data preparation ahead of schedule
• Provided coordination and monitored QC between HR, IT and Oracle Services
• Documented adherence to corporate and federal GLBA standards

Principal Consultant - Owner

Confidential

• Managed and designed development and implementation of information system
• Designed and implemented data warehouse, logical model, physical implementation
• Assisted in initiating team approach to problem solving
• Gathered requirements from stakeholders, users and public officials.
• Proposed business processes and marketing enhancements
• Developed assignment scheduling, required training and client sourcing
• Integrated HIPPA and state requirements into solution
• Defined strategic business processes, facilitated strategic thinking.
• Managed and facilitated collaborative development sessions at all levels
• Built use case, classes, object models, state diagrams, fault structures
• Compiled detail work flow diagrams and system interdependencies
• Defined objects and control structures
• Enhanced decision support processes and use
• Developed comprehensive reporting system
• Consulted on and instituted business development analysis techniques
• Authored system documentation, user manuals and help system
• Managed third party data suppliers and interface specifications
• On-going consultation services to customer base:
• Provided project process consultative services to startups and small businesses
• Consulted on information systems strategy and planning
• Prepared, presented and trained clients in business process development initiatives
• Authored RFP, RFQ and provided evaluation services
• Conducted team building workshops and training
• Gathered and wrote business and functional requirements and system specifications
• Evaluated vendors and proposals
• Prepared work/process UML based flow diagrams and facilitation materials
• Prepared logical models, presentations and built consensus
• Developed SQL and PL/SQL procedures, functions, triggers, UIs and custom objects
• Supported Oracle databases for applications such as PeopleSoft and JD Edwards
• Verified and validated ETL EDI feeds to and from client systems.
• Consulted on Oracle performance and tuning issues
• Redesigned databases and warehouses for more efficient use with BI tools

Information Systems Manager

Confidential

IT Department Manager: Brought organization, structured information management and project management processes to the company. Negotiated vendor contracts and resource contracts.

Principal Consultant - Owner

Confidential

Professional Services: designed and developed information systems

Principal Developer Business Developer / System Architect

Confidential

Commercial software development Refuge Hauler

Partner

Confidential

Commercial software development Fleet Maintenance

Marketing Specialist Education

Confidential

Sold classroom education software systems to school districts

Sr. Field Service Rep.

Confidential

Install and service large educational systems.

Service Operations Analyst

Confidential

Provided analysis and consultation services to branch level management. Pilot tested and validated global service information systems. Taught techniques in using information management to managers.