SUMMARY

• Revenue Realization Vendor Relations Bill Format Consultation
• Telecom Tax Specialist Revenue Auditing SDLC
• Billing Best Practices Software Configuration Product Management
• Change Management Requirement Process Agile Project Management

TECHNICAL SKILLS

MS Office Suite: Excel, PowerPoint, Word, Outlook, Access and Visio

Billing Software: ICOMS, Amdocs/DDP, CSG/ACSRT, CSG/Singleview and RAMP (AT&T)

Ticketing Software: Remedy, Vantage, JIRA, WMS and Confluence

Work Management Tools: Sharepoint, DOORS, Swiftpage ACT and Rally

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Program Coordinator/Agile Consultant

Responsibilities:

• Provide leadership as the Assistant Scrum Master, managing the development efforts of three large software development projects.
• Display superior verbal, written and interpersonal communication skills with both technical and non - technical audiences.
• Rally administrator.
• Enforce and encourage use of the Agile/SCRUM development methodologies and software development lifecycle principles while remaining flexible and open to modifications that fit the needs of the team.
• Expert prioritization skills and manage tasks on behalf of the project team.
• Work with Product Owners to manage backlog items and get high quality development into Production efficiently.
• Identify process gaps, drive and facilitate productive solution discussion and implement process improvement.

Confidential, Denver, CO

Senior Business Analyst

Responsibilities:

• Worked with the client to create billing system requirements for potential billing system conversion from CSG - Singleview.
• Researched and evaluated multiple billing system issues and business process gaps and made recommendations for process improvement and implementation.
• Documented order management and business process workflows for various advanced telecommunications products such as BGP, EPL, Dark Fiber, PRI Fiber and Coax, Carrier Billing, Hosted Voice and CBH for the purposes of gap analysis and requirements documentation.

Confidential, Denver, CO

Senior Business Analyst

Responsibilities:

• Provided tax and rate code audits and statement validation support for CSG and Vertex.
• Developed and managed billing system SQL macros requested by internal customers.
• Worked with billing software vendor to identify root cause and recommended solutions for billing system issues managed via ticketing system.

Confidential, Alpharetta, GA

Senior System Analyst

Responsibilities:

• Researched and provided solution recommendations for approximately 60+ tax issues uncovered each quarter via financial audits between Vertex and ICOMS
• Created billing system requirements and recommendations to meet the needs of incoming change requests for the Confidential commercial product within the ICOMS billing system.

Confidential, Denver, CO

Business Analyst/Product Development

Responsibilities:

• Created business and functional requirements for Product initiatives.
• Managed the creation, documentation, and business approval for internal system requirements and customer facing requirements for Product initiatives.
• Created test use cases and testing scripts for Product initiatives.
• Provided testing support, sales channel support and process education during the implementation phase of the billing system conversion to ICOMS and other Product related projects.
• Created and implemented a Rate Code request process and system requirement template applicable to all lines of business for all rate code additions and modifications.

Confidential, Denver, CO

Application Specialist

Responsibilities:

• Client consultation for ICOMS billing system requirements for potential system migration from CSG to ICOMS.
• Documented technical and business requirements for full architecture review.
• Educated client on month end financial activities, statement format configuration, tax structure, in addition to any other configuration items as needed.
• Assisted with testing activities in preparation for software upgrades.
• Provided resolution to software issues during all phases of billing system upgrades, including development engagement and the client as needed.
• Maintained an appropriate and delicate balance between working as an advocate for the client and representing the vendor in every aspect of each project.

Confidential, Englewood, CO

Project Manager

Responsibilities:

• Managed the successful deployment of 32 national VOIP market launches in 2006 and 47 markets in 2007.
• Achieved 99% for on time and accurate project execution for 2006 and 98% for 2007.
• Provided business requirements for and tested an internal GUI used to implement VOIP billing requirements; therefore, bypassing the need to engage development and UAT for such configuration efforts.
• Negotiated billing system requirements including taxing, rating, and switch data for each VOIP market deployment onto ICOMS.
• Performed Revenue Assurance activities including analyzing switch records, VOIP taxation, interface transactions and statement standardization.
• Audited post-sale revenue and managed to resolution each issue, including operational gaps, incorrect requirements, and flow through challenges.
• Managed the deployment and UAT for new product initiatives, software enhancements, complex usage offers and global tax changes.
• Responsible for ensuring sound billing processes are adhered to across all VOIP implementations, providing training when necessary.

Confidential

Senior Business Analyst

Responsibilities:

• Established testing procedures including the addition of Test Director for rapidly growing telephony business.
• Managed the implementation of software releases; including system testing, production deployment and corporate process changes when necessary.
• Performed key role in statement reformat project activities which included data mapping, interpreting business needs, legal and regulatory requirements and ETE testing for a billing system conversion from CSG to ICOMS.
• Established an enterprise Change Management process for Circuit Switched Telephony that was expanded to support all lines of business.
• Project managed all billing change requests including resource management, downstream impacts, business approval and billing system requirements.
• Provided ICOMS software demonstrations to telephony markets prior to billing system conversion.