Manager Consultant Resume Cincinnati, OH - Hire IT People

SUMMARY

Passionate, results - driven program leader with 10 years of experience executing business and technology projects to meet performance
Expectations utilizing varied business practices, core competencies and key skills.
Experience leading complex, multi-discipline transformational change initiatives
Strategist and planner, motivating large teams in internal and external projects
Problem solver for senior executives on enterprise-level programs
Skilled analyst of management operations for profit margin efficiency and revenue
Experience delivering work in Waterfall and Agile environments

PROFESSIONAL EXPERIENCE

Manager Consultant

Confidential, Cincinnati, OH

Responsibilities:

Executed publicly traded bank CEO’s Enterprise-wide business redesign change initiative. Led team of 30 leaders (business & process owners) to design and pilot business process transformation
Led turnaround of 3 projects for business process and IT changes for Top 10 USA direct lender institution. Owned customer-facing channels: Online Banking, IVR, and Branch.
Managed team of BI consultants in a predictive analytics project for publicly traded safety and garment company.
Refined Counselor Program to ensure the growth, development, and support of 130 regional field consultants.
Served as domain and subject matter expert for banking in the Southwest Ohio region
Created Consultant Advocacy Group for consultants to elect peers to represent their needs, concerns, and opinions to regional leadership

Program Director

Confidential, Cincinnati, OH

Responsibilities:

Manage large enterprise client consulting programs in the banking and financial services vertical achieving 250% of revenue targets
Owner P&L, sales, account management and project delivery in a $14 million portfolio
Consulted CIOs/IT Directors as trusted advisor to create and new opportunities for technology projects
Led clients’ major organizational transformation initiatives in areas such as quality assurance, software development, business intelligence and enterprise architecture
Designed account strategic plans highlighting customer priorities, sales pipeline and competition profiles for CEO, COO, SVP Sales Marketing
Created client relationship strategy blueprint for business development organization to deepen existing client relationships and acquire specific customers
Owned accountability for resource utilization, billing, and management staff of 150

Business Analyst

Confidential, Cincinnati, OH

Responsibilities:

Performed requirements gathering for retail bank: stakeholder identification, requirements elicitation and documentation
Analyzed regulatory requirements for IT fraud/AML initiatives in consumer bank

Program Manager/Business Analyst

Confidential, Cincinnati, OH

Responsibilities:

Owned suite of call center applications for customer call tracking, customer service representative performance review and call center facilities mapping.
Maintained customer service score of 4.50/5.00 for 1500+ users over 3 applications
Served as Retail banking Business Analyst. Wrote Business Requirements and Functional Requirements documents for regulatory and compliance initiatives, bank rewards systems and ATM channels
Supervised team of three technical consultants in an onsite/offshore model

Android Project Manager

Confidential, Cincinnati, OH

Responsibilities:

IT Specialist

Confidential, NY

Responsibilities:

Activity-based costing: Research operations designed to attribute a dollar value to all state tax activities using COGNOS, SAS and Visio
Gather, validate and analyze department’s operational efficiency metrics
Create Department project milestone report system for deputy commissioner