SUMMARY:

• BPMN 2.0
• UML
• Experience working with ITIL, Six Sigma, Agile CMMI methodologies
• ITIL Certified
• Planning projects according to PMBOK standards
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Ensuring that all stakeholder needs are met according to SLA's
• Technical writing skills to create Business Case and Business Requirements Document BRD
• Strong analytical problem solving skills, multitasking capabilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decisions.
• Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions.
• Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Awarded for ability to train personnel on new and current systems in a unique and timely manner.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.

TECHNICAL SUMMARY:

• Proficient in Microsoft Office Programs
• HP Quality Center
• SharePoint
• Ellucian/Datatel
• AS400
• BMC Foot Prints
• Informer

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Project Manager

• Reported directly to the VP of Store Environment and responsible for the implementation of new and remodeled stores across the U.S. with a multi-million dollar portfolio.
• Created project health cards and reported project status to Lowe's PMO.
• Monitored project risks and scope creep to identify potential risks and proactively identified solutions to mitigate them in advance.
• Escalated any issues that may impact operations.
• Produced project timeline, project charters, risk logs, requests for change etc.
• Provided strategic direction during the implementation and execution stages.
• Managed client expectations by ensuring the delivery of the highest quality service.
• Monitored staff team performance.
• Worked to bridge the gap between the business and other essential cross functional teams.
• Worked with Vendors to identify risks and ensure delivery on time, on budget and within scope.

Confidential

Sr. Business Analyst

• Delivered Functional and User Acceptance Testing.
• Created and taught Business Requirement Specifications in the form of Use Cases using the UML technique.
• Created wireframes for new system using Microsoft Visio.
• Reviewed BRD's and Use Cases to ensure all requirements were captured.
• Engaged with multiple stakeholders across the company to ensure all processes and requirements were accurately defined, mapped and placed in repository.
• Implementation of new designs within the Business Operating Model.
• Business Process Modelling and advice on Planning Systems.
• Assisted in the preparation of user and system test plans.
• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the SDLC life cycle.
• Ensured that all Requirements Documentation adhered to company Stage Gating policy and procedures.

Confidential

Business Process Analyst

• Served as a liaison to the Finance HR departments while managing relationships with numerous business and technical clients during the strategy and planning phases.
• Trained HR department on use of ERP system Datatel Colleague and created desktop procedures.
• Helped implement and train finance staff on budget maintenance within ERP system.
• Played lead role in analyzing and translating requirements for the implementation of E-Commerce campus wide.
• Provided training and created desktop procedures for staff for the E-Commerce system.
• Created, designed and implemented training programs for faculty, staff students.
• Interviewed SMEs and Stakeholders to understand current state business processes and gather business requirements
• Analyzed business processes to develop customized solutions that, reduce costs, improve performance and engage end users while staying within a given budget
• Created and ran reports using the Informer reporting tool.
• Led planning meetings and assisted with analysis development, test inspections, and other project meetings throughout product life cycle
• Interfaced with business users to prepare and update Business Process Requirements BPR and Software System Requirements SSR and created test cases
• Created and delivered training on new processes implemented by HR the Finance Business Services division.
• Created Use Cases based on workflows and process diagrams to derive requirements for existing systems enhancements.
• Responsible for analyzing and translating business requirements for the development of business rules for multiple projects.

Confidential

Special Project Coordinator / Business Analyst

• Served as a liaison between departments and operation units in the resolution of day-to-day A/R and operational problems.
• Providing a link between the company, customer, the development team and any third-party regarding software functionality.
• Analyzed internal departmental workflows performing enterprise level comparisons for architectural assessments on various projects.
• Created Business Requirements Documentation for new payment system.
• Consulted with SME's to create online instructional content that effectively engaged the learner
• Managed vendor team and resolved issues
• Evaluated calls and coached team members
• Trained and developed documentation on company policies and procedures
• Responsible for assessing Account Resolutions current processes, policies and procedures ensuring sufficient adherence to compliance, federal regulations and multi-guideline mastery
• Created BPM diagrams of the current state processes using BPMN 2.0 techniques.
• Implemented new processes, collected data and reported on new process performance.

Confidential

Tutor / Mentor

• Mentored/tutored underprivileged youth with mental/behavioral disabilities, assessing skill sets
• Prepared youth for state testing by identifying specific needs of each child through assessment testing
• Taught organizational skills

Confidential

CSR/ Collector

• Held accountable for collecting past due accounts, qualifying customers for loans, check cashing and providing quality customer service
• Project financial assessment for store location
• Assisted with marketing promotions for the business

Confidential

Lead Student Ambassador

• Coordinated with various staff for operational support activities of the unit served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems
• Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
• Operated desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions prepared, transcribed, composed, typed, edited and distributed agendas and minutes of numerous meetings
• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which also included travel and lodging arrangements
• Responsible for inputting documents from various colleges and universities throughout the country, including applications and transcripts using Datatel and AS400