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Business Analyst Resume

St Louis, MO

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

  • Participate as a key member on the Standardization team across legacy organizations.
  • Responsible for gathering and documenting requirements in order to standardize data across three legacy companies and multiple billers.
  • Interface with product owners to gather IT intake requests.
  • Translate and document product requests into business requirements.
  • Review work efforts with IT to determine implementation needs.
  • Perform data analysis across multiple billing applications including ICOMS and CSG.
  • Review IT solutions for accuracy and completeness.
  • Help business client identify testing needs.
  • Manage project lifecycle and delivery dates.
  • Implement requirement and documentation process within the organization.

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

  • Coordinate with product team to gather and document business requirements for customer facing impacting applications including POS (Point of Sale)
  • Translate business requirements into IT functional requirements per Agile methodologies.
  • Utilized VersionOne for creation of epics, user stories, translations of BRD’s into Agile methods, management of velocity, burn down, metrics and sprint planning.
  • Knowledge of Sterling IBM OMS (Order Management System) application
  • Organize and facilitate meetings between Client and Project Team.
  • Manage project timelines and IT deliverables based on product team needs.
  • Ensure testing requirements are documented and executed.
  • Liaison with production support teams.
  • Perform project management and production cutover activities.
  • Investigate and resolve testing defects per documented requirements.

Business Analyst

Confidential

Responsibilities:

  • Interface between product owners and development.
  • Gather and document business requirements for project inception.
  • Translate business requirements into IT functional requirements.
  • Create application and process flow documentation.
  • Provide support for testing deliverables.
  • Act as an Agile SME for the Business Analyst organization.

Confidential, St. Louis, MO

Senior Technical Architect, IT

Responsibilities:

  • Billing solution architect and system requirement lead for multiple systems.
  • IT Product Manager for business critical application.
  • Scrum master and requirement lead for high profile project using Agile methodology.
  • Translated business requirements into technical requirements.
  • Planned and participated in various test activities.
  • Used the SDLC process to manage project deliverables.
  • Supported client user community.
  • Awarded Technology Development President’s Award.

Senior Product Marketing Manager

Confidential

Responsibilities:

  • Product Manager and Customer Liaison for web based business billing product.
  • Interfaced with customers and customer representatives through gathering input regarding billing needs.
  • Subject matter expert for billing solutions and customer billing needs.
  • Documented business requirements.
  • Conducted and attended customer focus groups to ensure client business needs were met.
  • Worked with IT from initial concept to production release of new functionality (including screen designs, wireframes, style guides, and mock ups) utilizing the Express Process.
  • Supported internal billing teams with billing research and customer assistance including customer contract negotiation and requests for proposals.
  • Provided system demonstrations and training to account executives, upper management, and external customers.
  • Created and maintained release notes, training manuals, and user guides.
  • Performed software testing of new functionality and defect fixes.
  • Reviewed test plans for accuracy.
  • Completed market research analysis and worked with Legal teams pertaining to government rulings.

Business Manager, IT

Confidential

Responsibilities:

  • Studied and analyzed business requirements from the Client.
  • Interface between business client and development.
  • Performed gap analysis between billing systems.
  • Translated business process and supporting requirements into functional requirements.
  • Facilitated meetings between Client and Project Team including working sessions.
  • Built system prototypes.
  • Created user guides, training materials, and methods/procedures.
  • Supported various testing teams to document test cases and defect resolution.
  • Mentored team members in ADA compliance and web screen design.

Confidential, Chesterfield, MO

Business Analyst

Responsibilities:

  • Performed the functions of a system analyst.
  • Worked with various desktop systems to simplify the user interface for several billing systems.
  • Designed new interface screens for service representatives to use between various billing tools.
  • Identified and documented detail functional customer requirements.
  • Supported various functional teams with business case development.
  • Provided support in data mapping activities.
  • Participated as a part of a Telecom group to discuss opportunities in the market including meeting with Billing Vendors.
  • Demonstrated various billing systems for research purposes.

Confidential, St. Louis, MO

Project Manager/Business Analyst

Responsibilities:

  • Provided customer interface while performing requirements gathering.
  • Maintained all requirement documents for assigned customers.
  • Documented development progress toward deliverables.
  • Validated customer business rules against system functionality.
  • Performed testing on new releases of software.
  • Completed bill audits on behalf of customers.

Confidential

Major/Global Account Support Representative

Responsibilities:

  • Provided technical support prior to and during sales calls.
  • Performed “service after the sale” to new customers, including training, bill reviews, analyzing and resolving technical issues, and rate plan audits.
  • Developed/Implemented policies and procedures improving daily operations.

Confidential, St. Louis, MO

Divisional Administrative Assistant

Responsibilities:

  • Administered contracts, solicitation of proposals, and planned implementation.
  • Performed liaison role between clients and sales.
  • Maintained written work orders and notification to recruiting staff.
  • Monitored budgets, expense reports, and work schedules.

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