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Business Analyst Resume

San Jose, CA

SUMMARY

  • 13+ years of experience in complete project life cycle including requirement gathering and analysis, design, develop - ment, reviews, testing, implementation, deployment, support and maintenance of business applications.
  • Experience in working with and managing cross-functional teams including Supply Chain,Legal,Finance,Operations,En- gineering,Sales,Customer Service and IT.
  • Experience working as a Senior Business Analyst with Technical background.
  • Business and Functional Expertise in Product Management, Stock Exchange, Telecom domains.
  • Experience in full lifecycle development using SDLC methodologies such as Agile, Waterfall and Rational Unified Process (RUP).
  • Expertise in Oracle Applications (Quote to Cash, Pricing, OM, Accounts Receivable,Inventory,BOM,Advance Pricing, Contract management)
  • Software development experience on Oracle 8i/9i/10g, PL/SQL, Oracle Forms and Reports, ETL tools (Informatica, Data Stage ) under Windows NT, XP and UNIX environments.
  • Good understanding of SaaS (Software as a Service )model.
  • Product Owner of Cisco’s 50+ Product Families (including Router,Switches,Controllers etc.)
  • SME in Cisco’s Pricing and Discounting Operation Solutions.
  • Expertise in CPQ platform.
  • Working knowledge of Tableau

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Business Analyst

Responsibilities:

  • Execute AR Reports (Period Close, Reconcilation etc) and solve any issues related to data.
  • Provide ad hoc data analysis, modeling, and reporting at all level to drive business decisions.
  • Support monthly/quarterly internal audits.
  • Created Tableau dashboards using different graphs for data visualization.
  • Provided multiple demonstrations of Tableau functionalities and efficient data visualizations approaches using Tableau to the senior management as part of the POC.

Technologies/Tools: Oracle E-business Suite 12.1.1,MS-Excel,Tableau Desktop 10.1,Tableau Server 10.1Administrator

Confidential

Business Analyst

Responsibilities:

  • Coordination with Offshore team and the development team.
  • Task allocation and weekly status monitoring
  • Weekly risks / issues meetings with the team.
  • Execution of test cases and reporting weekly status to project team
  • Converted Excel Reports to Tableau Dashboard with High Visualization and Good Flexibility.

Technologies/Tools: MS-Excel, MS Word,Tableau Desktop 10.1

Confidential, San Jose, CA

CPQ Business Analyst

Responsibilities:

  • Responsible for creating, analyzing and researching contractual discounts for all types of Cisco products and services through a legal contract.
  • Worked with Legal team and analyze contracts from ECLM tool for discounts and related data.
  • Responsible for analyzing and resolving contractual discount cases submitted by various departments within Cisco.
  • Responsible for setup of standard distributor discounts
  • Execute Uplift Price changes for Global and Wholesale Price List .
  • Resolve escalated Pricing/Discount support Cases .
  • Perform requirements analysis, gap analysis, and review it with business SMEs.
  • Documented and present the issues and remediation to management .
  • Worked with Cisco’s different quote/deal/order mgmt tools( CSCC,MDM and CCW) to solve any CPQ related issues.

Technologies/Tools: Oracle E-business Suite 12.1.1,EDMS,DC(Discount Center),Remedy 8,MS-Excel,SFDC Case Management Tool

Confidential, San Jose, CA

Business Operation (Pricing )Analyst

Responsibilities:

  • Worked as specialist for Cisco’s Pricing team and Provide Business analysis and inputs on its integration with Cisco core systems.
  • Conducted requirements gathering sessions and document business needs in the form of Business Requirements Document (BRD) and Functional Specifications Document (FSD)
  • Facilitating test case review and approval by user community.

Technologies/Tools: Oracle Apps 12.1.1 ( Inventory Management, Order Management, Oracle Adv. Pricing )

Confidential, San Jose, CA

Senior Business Operation Analyst /Product Owner

Responsibilities:

  • Responsible for managing product setup and life cycle changes for Cisco’s product families like AIR PF (WNBU),CRS,MDS,Webex PF.
  • Responsible for setting up new products in Cisco's Enterprise Resource Planning systems involving Bill of Material(BOM) structures for all Cisco Products.
  • Writing and managing business rules
  • Work with Business Unit product managers, New Product Introduction project managers, pricing and service opera- tion teams to implement product structure, and implement business rules logic.
  • Run the test order to check the order is passes thoroughly w/o any configuration error.
  • Ensured Purchase Orders and Sales Orders are booked through to completion, making sure all holds are released and orders have been fully invoiced
  • Collaborate with cross functional teams to correct system issues.
  • Responsible for Software Subscription Billing Platform to enable Cisco’s SAAS business model .
  • Worked on TAA(Trade agreement Act ) project and participated in TAA related changes
  • Worked with Cisco’s MDM team who is responsible for maintaining the customer data. This project focusses on re moval of junk and duplicate party ids in the database. I worked actively with the CPS Regional Leads to exchange Run The Business information, CleanCore updates and decisions.

Technologies/Tools: Oracle E-business Suite 12.1.1,CWB,Remedy 8 (tool for service request Management), MS- Excel,E-genie,CCW, PWB.

Confidential, San Jose, CA

Business Operation Analyst

Responsibilities:

  • Writing and managing business rules in CWB and compared it with Cisco’s Legacy tool DCT.
  • Create all quantity checks, compatibility, expansion/inclusion-exclusion default rules for all cisco products. Maintain accuracy in all configuration rules.
  • Turn on/off orderability for models, spares and options as determined by NPIPM.
  • Work with BUPM, NPIPM, pricing and service operation teams to implement product structure, and implement busi- ness rules logic.
  • Work with the product team to thoroughly test the configuration rules.
  • Resolved high level customer satisfaction issues regarding order failures, conversion failures, and submission issues so deals are properly booked.
  • Resolve escalated product, pricing and service support cases.
  • Worked on Multiline bundle (MLB)

Technologies/Tools: Oracle E-business Suite 12.1.1, Selectica’s tools for validation and configuration of products,Rem- edy 8 (tool for service request Management), MS-Excel,E-genie,CCW, PWB.

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