SUMMARY

• 16+ years expertise in medium and high complexity projects including: eBusiness, infrastructure monitoring, service desk, IVR and call center rollouts, electronic records, network and storage architecture, business intelligence, enterprise application development, and document management.
• Excellent communication skills with C - level management, business community, technical staff, and third party vendors/consultants and (local and remote) teams
• Experienced with multiple methodologies Agile, Scrum, Iterative, Waterfall, phased. multiple platforms, n-tier application integration with web architecture, portfolio assessment and prioritization, Six Sigma and Lean-based process reengineering, organizational change management, risk and issue management and quality assurance.
• Familiar with Quality Management, Prosci Organizational Change Management, ITIL v3 Foundation, PMBOK, Lean/Six Sigma/CQI, NERC CIPS standards, NAPHSIS and RUP Use Cases.
• 12+ years experience with Vendor Contracts Administration, authoring RFPs, statements of work, service level agreements, standard operating procedures, interagency agreements, and policies and procedures; significant understanding of various procurement models and State Procurement practices for vendor selection, contract negotiation and administration.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Interim Project Manager to define and launch enterprise and state-wide law enforcement system replacement project. Defining project implementation approach and documenting the integrated project plan in alignment
• DAS stage gate processes, conducting staffing analysis, budget analysis, and procurement activities. Managing work of Business Case consultants and procurement of Implementation Project Management team and Quality Assurance consultant.

Confidential

Project Manager

Responsibilities:

• Led client based project team and interfaced with vendor implementation team to define, configure and release and enterprise wide enrollment, sales, and claims tracking system. Worked closely with startup company executives, introducing project management practices, overseeing program/portfolio management, managed client side data validation, workflow processing requirements and testing.
• Performed vendor management and oversaw organizational change activities. Call center Salesforce software upgrade, JIVE telecomm internet phone replacement, IVR script reimplementation for phone payments.
• Ensured all key stakeholders are informed, involved and on track with their deliverables. Managed reporting and communication’s across stakeholder groups.

Confidential

EPIC AP Testing Project Manager

Responsibilities:

• Provided project initiation, schedule, issue and planning management for three regional projects to deliver EPIC accounts payable module implementation testing services including: system integration, workflow integration
• Production validation and user acceptance testing phases.Scope of implementation included over 50 interfaces and enhancements.

Confidential

ITIL Infrastructure Monitoring/Project Manager

Responsibilities:

• Project Manager for program of infrastructure projects. Led Project rescue by conducting delivery audit of internal deliverables and vendor contract and deliverables
• While collaborating with internal and external teams and vendor to re-plan and implement the Infrastructure Monitoring track of the Information Technology Service Management / ITIL based Program.
• Responsible for restructuring the implementation approach, refining delivery goals and expectations, conducting an implementation services contract audit
• Performing ongoing vendor deliverable management, scope/budget/schedule management, and implementation completion. Overall budget was approximately $5M with a core vendor/client team of 20. Coordination involved stakeholders and engineering end users from across five states.
• Managed initiation and planning phases for two Swedish to Providence Integration, Re IP, Domain Integration projects. Key driver was to enable all
• Swedish and Providence end users to have nearly the same user experience while enabling cross company communications without impairing user access or operations.
• Handed off the Providence project management process and framework deliverables to the Swedish PMO for local resource execution.

Confidential

Project Manager

Responsibilities:

• Portfolio Manager for Network and Service Desk portfolio of 40 projects, including: Active Directory Update and Redesign, Tivoli Backup and Recovery Redesign and Upgrade
• Initiation preparation of Windows 7 and Office 2010 Migrations, Field Office ASA, Switch, and Server Replacements, IP Address Renaming and Migration, Business Continuity Disaster Recovery Planning, and MS Exchange 2010 Migration.

Confidential

Project Manager

Responsibilities:

• Business side Implementation Project Manager for Electronic Health Records - Business Analysis and Transition Planning phases. Managing phase one of a cross functional, Agency wide date driven electronic health records project that impacted 11 corrections institutions.
• Performed hands on project management of business process analysis using Lean/CQI/TQM tools, led requirements gathering, led planning and execution of organizational operations process simplification and standardization and
• A statewide infrastructure and environmental readiness assessment and aligned delivery plan to strategic plan, facilitated business transition planning across agency providing and thought leadership, and managed implementation vendor procurement.

Confidential

Sr Project Manager

Responsibilities:

• IT project manager for Nike's Go to Market organization, managed three concurrent scope driven business intelligence projects focused in Asia (Japan, China, Hong Kong). Managed budget valued at $2.2M
• Focusing on global data mart consolidation initiatives to bring about data alignment, centralization of disparate data repositories, creation of an enterprise view of the global sales planning and forecast data to support analytical improvements in business intelligence and sales reporting.

Confidential

Project Manager

Responsibilities:

• Managed initial phase of a highly complex scope/budget driven $15M data storage modernization program to re-design and implement hardware, software and operational process improvement projects focused on risk mitigation, disaster recovery and business continuity.
• Reported to CTO/CIO. Led cross functional team of 20 storage engineers and architects in redesigning and improving storage allocation, capacity management, monitoring, backup, restore, and data/file/Exchange archiving for the agency at least total cost of ownership.

Confidential

Sr. Project Manager

Responsibilities:

• Managed scope/schedule driven energy industry regulatory compliance projects including budget of $1.6M needed infrastructure protection standards and thereby enabling the company to avoid $1M daily fines.

Confidential, State of Oregon

Sr. Project Manager

Responsibilities:

• Managed program to implement four modules of a vital events registration and point of sales system with a distributed web-based application for the Department of Human Services, Confidential Division, Vital Records, ensuring project goals and objectives aligned with Confidential Division’s statutory, local and federal policies and Agency strategic goals.
• Led COTS system implementation and data conversion that met NAPHSIS national standards and established ~12 extracts and interfaces with federal and state systems.
• Led a 25 person team including internal IT and business and three vendor teams in five states and oversaw statewide roll out to 500+ of external facilities (hospitals, clinics, sole practitioners, funeral homes, county agencies).
• Met two immovable date-driven delivery constraints that, if missed, would have cost agency a year of time (~$400k) and jeopardized the stability of the legacy system.
• Managed an $8.5M budget (Grant and Federal funds) with payback < five years. Managed three vendor contracts, part of vendor maintenance and contract negotiation team.
• Reported to CIO, IT executives, and the Joint Legislative Committee for Information Management Technology.

Confidential

Project Manager

Responsibilities:

• Managed Child Care Project - Agile enterprise application development project to re-engineer the child care facility licensing and case management business processes, using Lean/CQI/TQM tools.
• Led Agile development team of business experts and technical staff and interfaced with ChildCare Division external partners in the system rewrite delivery with a budget of $3.7M.
• Project Analyst/Testing Coordinator for 3 regional Call Center Implementation - hands on testing coordination of IVR system, call center operations software, and coordinator for internal call operators and external partner agencies.

Confidential

Project Office Coordinator/Business Analyst

Responsibilities:

• Lead business analyst and PMO coordinator in establishment of a project management office including program management and collection of performance metrics and portfolio status from program and project managers. Led project to define standard budget, schedule and scope reporting tool and process.
• Developed a quality audit procedure and policy for project delivery in coordination with software configuration management procedures which enabled project managers to accurately and consistently deliver software products that meet customer requirements.
• Led a Non-IT portion of Y2K Compliance project with a dispersed team of eight in the assessment and testing infrastructure device equipment for year 2000 compliance - saving agency $273k in operational efficiencies through standardization and failure avoidance.
• Authored detailed emergency and disaster operations and resource plan and validation plans and coordinated with stakeholders at state and county levels.

Confidential

Project Analyst/Lean Facilitator

Responsibilities:

• Managed two business process documentation and process reengineering projects involving Information Services staff, Court Operations business units, external business partners and Judicial Department staff and judges.
• Led court operations clerks and administrators in requirements definition and identifying streamlining opportunities related to cross agency use of forms, checklists and procedures. Conducted business scenario and process workflow documentation, determining operational case processing efficiencies of 15%.
• Coordinated stakeholder review and updates; defined, prioritized, and sent to IT approved system modifications.

Confidential

Analyst Team Lead

Responsibilities:

• Team lead supervisor of an 8-person linguist intercept communication and analyst team. Coordinated strategic, operations, and needs. Performed intercept and tactical communications system operations, application and mainframe system trouble-shooting.
• Conducted communications system operations, adhering to strict military methodology and security regulations. Performed team/subordinate performance evaluation and development plans. Implemented cross and of team.
• Designed and performed presentations on intelligence systems and equipment, performed quarterly qualification testing of subordinates, evaluated unit deficiencies in knowledge and skill; arranged for additional on an as-needed/individual basis.
• Performed transportation and logistics coordination for 350 personnel and their equipment. Completed a process improvement project to simplify the information tracking system.
• Created electronic logistics forms that identified: vehicles requisitioned, times and date scheduling requirements, suppliers used and personnel served.