SUMMARY

• Senior Project Manager with over 12 years of experience in the IT industry coordinating directly with CEOs, VPs, AVPs and Program Managers.
• Highly motivated, organized, detail oriented Project Manager who thrives in a dynamic and rigorous environment.
• Consistently maintains highest standards of performance with the ability to multi - task in a highly matrix organization.
• Led and managed multi-million dollar strategic project initiatives with on-shore and off-shore resources.
• Successful at strategic planning, execution, and implementation of key projects like Portals upgrade, record keeping, data migration, log management and monitoring, disaster recovery, and other high impact projects.
• Knowledge and experience in ITIL processes, especially related to ITSM and Service support.
• Experience in budget planning, vendor communication, procurement, and budget approval as well as timely financial reconciliation, and project close activities.
• Streamlined standard company guidelines for project plan and financial reconciliation.
• Strong advocate of building and maintaining customer relations, effective communication, teamwork, and goal driven tasks.
• Extensive experience in leading e-commerce projects through all phases of SDLC within budget and on time.
• Strong understanding of wealth management, investments, business and enterprise architecture, life insurance, property and casualty insurance, and regulatory compliance and validation processes.
• Working on acquiring CSM
• Project Management Integration Management Procurement Management Financial Management Defect Management Change Management
• Human Resource Management e - commerce Configuration Management Cloud computing Business Intelligence Risk/Issue Management
• Communication, Conflict resolution & Negotiation Strategic Planning Process improvement ITSM Recruiting/Screening/Hiring

TECHNICAL SKILLS

• SharePoint
• Clarity
• SAP
• Adobe
• SDLC
• MS PowerPoint
• MS Project
• MS Word
• MS Excel
• MS Outlook
• Skype
• Waterfall and Agile methodology
• MS Visio
• MS Access
• SiteCore
• Dynatrace
• CMDB
• Web Ex
• Quality Center
• FileNet
• TFS
• Splunk
• Q Radar
• PITTs
• Citrix

WORK EXPERIENCE:

Confidential, Enfield, CT

Project Manager/Tech Strategy

Responsibilities:

• Collect and utilize historical information from company’s archive related to the project to understand the business case, identify key stakeholders, gathering initial requirements, and draft the Project Charter.
• Communicate with stakeholders in conjunction with vendors to acquire effective requirements and tools for the project as part of initial budget planning/approval.
• Identify risks/ issues, its impact to both delivery timeline and budget, and a plan of action for each to mitigate the risks or resolve the issue; proper logging and assigning an owner for each.
• Manage matrix team(s) and/or cross functional team(s), responsible for the day-to-day execution, management, communication, and project status reports, including managing both on-shore and off-shore resources, costs, scope and meeting deadlines according to plan.
• Conduct regular follow Confidential with Vendors and Resource Managers to provide feedback on the effectiveness of the product or resource performance.
• Coordinate with technical SMEs to ensure proper planning and response to incident/problem management which may affect IT Services by periodic preventative maintenance testing of incoming data flow, proper logging, and setting monitoring triggers/alerts.
• Lead efforts in Configuration Management; verify configuration items (CI) for each application within Tech Strategy were identified and recorded in CMDB with proper owners, who can ensure updates/changes are carried out in a planned and authorized manner.
• Mediate communication between the IT Service department and the Splunk and HP Monitoring SME, ensure the logging and monitoring tool is accurately mapped to read the data and send alerts in case of an error or trigger point.
• Facilitate sprint planning and Product backlog meetings with the Product owner and development team, along with Scrum meetings with the team.
• Delegate to others the authority to lead specific functions of the project on a daily basis while maintaining full execution accountability.
• Support technical team by providing them the right tools, effective communication, and prevent roadblocks and scope creep by always referencing to the project objectives identified in the Charter.
• Ensure valid changes go through the Change Control process and update scope/budget/timeline accordingly.
• Meet with PMO, Sponsors to discuss Project status, budget, risks and issues and its impact at the Program level, and coordinate similar meetings with the other stakeholders to plan, update, and execute day-to-day work.
• Collaborate efforts to analyze company’s current transaction flow, compare to industry standard, anticipated impact due to lag time in case of a disaster, and have an action plan to recover by understanding existing work flows, system dependencies, logging processes, etc.
• Lead initiative to have a real-time code repository and version control from where the development and testing team have access to updated codes to perform their unit test and system integration testing.
• Conduct Project Close activities starting with product acceptance and handoff, procurement closure, financial closure, and documenting lessons learned and uploading it in the Project SharePoint, to soliciting stakeholder feedbacks and archiving all records.
• Coordinate, plan, and manage the implementation of multiple projects and recommend appropriate strategies, actions, and alternatives for business decisions relative to the projects.
• Facilitate working sessions for cross program change request, JAD sessions for the Heat Map initiatives across Tech Strategy, Sponsor Portal demo, and project team meetings.
• Coordinate deliverables with Sapiens (vendor) and on shore team for timely approval and reporting of CRs.
• Accountable for cross program CR Logs, uber JAD log for security capability, risk and issues log, and status reports.
• Support fellow project managers and program managers to update project plans, resource allocation, invoice approval, financial reconciliation, change requests, decision and dependency logs, org charts, metrics, and numerous SDLC artifacts.
• Manage and motivate resources towards project/task completion.
• Delegate pending workflows to resources and drive it to completion.
• Communicate with upstream and downstream tracks, and stakeholders, align priorities to ensure accurate and timely deliverables.
• Created and implemented more effective time tracking and project plan update procedures.
• Facilitate Lunch and Learns and support project specialists, and project managers towards streamlined standard guidelines to maintain financial records and project plan.
• Worked with the PMO to standardize metrics, financial processes, and change management process.

Confidential, Louisville, KY

Project Manager/Project Coordinator

Responsibilities:

• Served in the Management team to streamline processes and improve company’s safety rating with transport of hazardous materials and later transitioning into the role of a Project Manager in the IT Department, managing projects related to Portals upgrade and upgrade to Windows 2007.
• Responsible for the day-to-day execution, management, and reporting of multiple projects, including managing resources, project plans using MS Project, costs, scope and meeting deadlines according to plan.
• Escalate risks/issues promptly with a mitigation/contingency plan.
• Utilize the company’s change management process to initiate scope/schedule change to update Customer Portal.
• Work on a Strategy to unify the tracking/processing systems of DHL with current Confidential systems and the migration of data between the DHL system of record to our system.
• Initiated efforts to enhance the IVR features (call flow) to include/recognize acquired customers, process payments, track shipment to improve overall customer experience through the automated system.
• Execute the project through all phases/cycles using SDLC
• Adopt company standards and streamlined quality and performance management process.
• Facilitate scrum meetings; publish meeting minutes, status reports, announcements, and timely follow up on open tasks, risks, and issues.
• Communicate with stakeholders and team members on a regular basis on s, decisions, scope changes, and any concerns.
• Support senior project managers with their daily job functions
• Provide timely feedback and provide expertise to team members incorporating company guidelines
• Streamlined a company standard hazmat process to establish higher work performance of all responders, and a better compliance rating for the company.
• Created a hazmat presentation to increase overall awareness of resources, which was later adopted and implemented as a company standard document for purposes.
• Delegate to others the authority to update company issued publications in conjunction to changes in FAA and DOT regulations and safety standards.
• Facilitate sessions for more than 650 responders on FAA regulated job methods and function specific .
• Support team to maintain accurate records and s, and day-to-day activities.
• Led the hiring, coaching, and performance evaluation of resources.
• Cultivated and disseminated knowledge of best practices and standards for new and existing technologies.