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Implementation Analyst - Billing Resume

Fort Lauderdale, FL


  • I am a resourceful problem solver with a talent for identifying & devising effective methods for increasing productivity and reducing inefficient work procedures.
  • Improved projects performance by working with business owners to enhance process improvements.
  • Created job roadmaps and participated in the development of new software.
  • Special depth in negotiating with vendors to successfully reduce unnecessary company costs.
  • I am a motivated, efficient professional with diverse business experience, excellent interpersonal skills and a strong sense of team spirit.
  • Designed and implemented a detailed information database in lotus at Confidential, which facilitated research completion and eliminated costly and ineffective research time by 50%.
  • Increased productivity and efficiency by 50% by implementing procedures & restructuring existing department functions.
  • Defined solutions/alternatives for offices/owners to resolve functionality issues and worked with developers for implementation.
  • Tracked & resolved over 240 problems for Confidential by restructuring the account & bringing it within SOX guidelines.
  • Provided computer, supervision & on the job assistance to the department staff, thus increasing their knowledge & skills.
  • Made over 500 corrections and brought Confidential Managed Service account within SOX guidelines.


Microsoft Access



AR21 / R06 / AS400

Microsoft Excel

Adobe PhotoShop


Cognos & Expense Watch

Microsoft Word

Adobe Image Ready

Vantive Client

Samis & Daxko

Microsoft Outlook

Extra & Rumba v

Snagit & Kea

Warner Bros. Cap Budgeting

Microsoft Front Page

MYOB & AP2000


McCormick & Dodge Millennium

Microsoft PowerPoint

Rational ClearQuest

Flash & Mergis

WordPerfect & OneSoft


Confidential, Fort Lauderdale, FL

Implementation Analyst - Billing


  • Participate in implementation of new accounts that require electronic and/or custom billing.
  • Work closely with Account Managers, Implementations teams and customers to determine customer requirements.
  • Complete customer electronic billing setup, processing, and update requests.
  • Meet all specified deadlines for electronic billing set ups, billing distribution, providing billing samples, and assigned projects.
  • Follow up with the customer after their initial billing to confirm that everything is flowing properly to meet customer expectations.
  • Identifying and resolve billing issues with prompt resolution.
  • Maintain accurate, up to date, properly stored account/implementations notes and records pertaining to customer billing.
  • Document and update all customers and specific needs for customer billing.
  • Experience in Accounts Receivable, Collections, Billing & Salesforce.
  • Highly skilled in Microsoft Excel and Proficient with Oracle.
  • Strong problem solving, relationship management and negotiation skills.
  • Good written and verbal communication skills.
  • Good organizational and time management skills.
  • Reporting defects in HP Application Lifecycle Management

Confidential, Fort Lauderdale, FL

Analyst - Data, Quality Assurance & Process Improvement


  • Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
  • Track and provide information related to Quality Assurance, Excel subject matter expert, Coordinates compliance to requirements, Process improvement, documents QA systems, Trains other in QA systems, Generate reports and Assist in system audits.
  • Maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions.

Confidential, Fort Lauderdale, FL

Consultant / Process Coordinator / Financial Analyst


  • Payroll, process improvement, project management, monthly budget, created policies and procedures and analyzed and scrubbed data.
  • Restructured all files, both computer and paper. Revamped accounting procedures from paper to online banking.

Confidential, Fort Lauderdale, FL

Sr. Custom Billing Analyst


  • Research and analyzed current process inefficiencies for some accounts to make them run more efficient.
  • Project Manager role for the Confidential Technisource account. Identified performance targets and made sure process improvements were in place.
  • Processed weekly/monthly billing of national accounts utilizing PeopleSoft for VMS billing loads, billing though database loads, excel manipulation for paper invoicing and on line invoicing via third party tools for accounts Monitored weekly revenue based on invoices and expenses billed to clients.
  • Verified billing bill/pay accuracy per client and provide appropriate field/ corporate management with customized reports indicating the status of billing, pay schedules, third party tool issues, impact of delayed billing and all pertinent issues which may impact service delivery, billing and timely remittance. Provide custom billing solutions to national clientele.

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