TECHNICAL SKILLS

Methodologies: Knowledge of SDLC, Waterfall, and Agile methodologies.

Desktop Applications: Microsoft Office Suite (SharePoint, Word, Excel, PowerPoint, OneNote, Outlook & Lync) and Adobe Suite (Photoshop, Dreamweaver & Acrobat)

Databases: GovWin, Bloomberg Government, FebBizOps, FPDS & Ebuy

Crm: Salesforce & Zoho

Reporting: Service Now

PROFESSIONAL EXPERIENCE

Business Analyst II

Confidential,Columbia, MD

Responsibilities:

• Provide business analysis support for the Medicare Caseworks Support Contract at the Centers for Medicare and Medicaid (CMS).
• Investigate system exceptions and resolve them through the use of banking information and payment records to ensure monies received are posted to the correct Medicare beneficiary accounts.
• Perform extensive research regarding errors related to financial and banking information using the Medicare Enrollment Database (EDB) and Social Security Administration (SSA) Master Beneficiary Record (MBR).
• Research, resolve, and respond to inquiries about data discrepancies related to Medicare entitlement, and unidentified remittances.
• Document Medicare beneficiary calls in Service Now to ensure tickets are completed in a timely manner.

Consultant

Confidential, Columbia, MD

Responsibilities:

• Lead proposal development including desktop publishing, editing, proofreading, proposal assembly and delivery to government agencies (HHS, CMS, VA & DHA).
• Analyzed proposals to ensure compliance with federal RFP requirements and identify/solve potential concerns or challenges.
• Facilitated workshops between multi - functional teams and documented meeting minutes for proposal reviews.
• Assisted writers by communicating proposal requirements, creating shell proposal sections, graphics, draft cover letters, and boilerplate materials.
• Interviewed customers, software development teams and subject matter experts to document and develop content for persuasive proposals.
• Managed and updated proposals SharePoint website daily including user permissions, splash page, calendars, proposal plan, action items and proposal content.

Business Development Analyst

Confidential, Windsor Mill, MD

Responsibilities:

• Captured and won federal contracts by building lasting relationships with key contracting partners and government agencies (HHS, CMS, NIH, HRSA, SSA, VA & DHA).
• Interviewed customers and project staff to identify current and future business requirements.
• Conducted research to identify government opportunities that aligned with company capabilities and customer needs.
• Analyzed industry market intelligence to provide reports and feedback to management on course of action.
• Served as administrator and built/maintained accounts and opportunity pipeline within Salesforce CRM.
• Provided database, government agency and Salesforce CRM training to users and management on a quarterly basis.

Business Analyst

Confidential, Stroudsburg, PA

Responsibilities:

• Analyzed, gathered and documented business requirements from customer interviews for a major financial software application while serving as a liaison between the customer and software development team.
• Worked with software developers, quality assurance, technical staff and senior leadership to find appropriate technical solutions for various business requirements and enhancements in an Agile environment.
• Troubleshooted client software issues and provided detailed status reports to management on a daily basis.
• Performed quality assurance testing, version comparison and bug documentation for every software update.
• Provided training to remote clients on using the iPhi financial software suite.
• Maintained and fostered positive relationships with major community foundations, religious philanthropies and commercially sponsored donor advised funds.
• Served as administrator and built/maintained Salesforce CRM.

IT Help Desk Support

Confidential, Wilkes-Barre, PA

Responsibilities:

• Troubleshooted all IT issues, including software, hardware, and networking.
• Documented all IT issues in Service Now and generated reports detailing common problems and error trends.
• Used Photoshop and MS Visio to created help desk documentation with step by step instructions on problem resolving techniques.
• Installed and updated desktops, laptops, smart phones, projectors, networks, and related software.
• Repaired student, faculty and university computers of hardware related issues.

Integrative Media, Art and Design Graduate Assistant

Confidential,Wilkes-Barre, PA

Responsibilities:

• Served as assistant to department chair and provide technology, art and business consulting to students.
• Provided technical support to the Integrative Media, Art and Design department, including software, hardware, and networking.
• Maintained computer labs by ensuring all software was updated and files backed up to external server.
• Managed Integrative Media, Arts and Design departments inventory of computer, photography and videography equipment.

IT Help Desk Support

Confidential, East Stroudsburg, PA

Responsibilities:

• Provided technical support to all students and faculty via in-person, telephone or email.
• Managed inventory and tracked all IT hardware and software for the university.
• Lead university IT projects such as upgrading computer labs and installing dorm networking.
• Trained new hires on internal systems, procedures and troubleshooting techniques.
• Conducted surveys to better understand student and faculties IT needs.
• Documented all IT issues in Service Now and generated reports detailing common problems and error trends.