SUMMARY

• Accomplished senior manager with over twenty years of experience in providing value - added lea services.
• Worked for small and large consulting companies, developing strong customer relationships and creating cohesive, productive teams. Specific experience includes:
• Learning and Development Consulting Change and Transition Management Technical Writing
• Business Analysis and System Testing

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Sr. National Trainer

Responsibilities:

• The Customer Education Services department in Single Family, develop training materials and programs including instructional tutorials
• Webinars, and instructor led classroom presentations in support of Freddie Suite of tools, and other technology and business processes, as required.
• Facilitate webinars and live classroom training events on the topics of Loan Product Advisor, Loan Quality Advisor, and Loan Coverage Advisor.
• Provide training for over 500 individuals monthly, and regularly receive customer satisfaction ratings of 4.75 out of a possible 5.0

Confidential, Washington, DC

Managing Consultant

Responsibilities:

• Designed and developed instructor-led courses. Facilitated training included presentation of multiple course types. Regularly scheduled workshops guided school staff through activities required for the administration of their schools either each semester or annually, these included, prior to the school year New School Year Setup, Registrars Training, and throughout the school year, for new users, regularly presented training modules (e.g., DC STARS Overview, Mark Entry, Report Card Setup, and Student Information Manager). Frequently updated course materials and related documentation to ensure that they reflected the latest system updates and enhancements.
• Analyzed requirements and guided school administrators in the development of appropriate school schedules for schools throughout the DCPS system. Developed appropriate training materials and facilitated training session on school scheduling.
• Developed eLearning modules using Camtasia. Wrote scripts and narrated the demonstration of commonly performed tasks accompanied by supplemental learning materials - slides and graphics - custom developed for each course.
• Analyzed individual school’s requirements and developed a plan for District-wide implementation of a parent information system tied to the school’s student information system providing parents and students access to student performance data in a real time environment; successfully implemented the system in multiple schools.
• Conducted train the trainer classes for District staff to learn about the system and the contents of the training programs ensuring a smooth transition of the long term training implementation to internal staff. Key features of these train-the-trainer classes included an “Open Q&A” section and a practice and feedback session by the teacher-mentors.

Confidential

Business Analyst

Responsibilities:

• Analyzed business processes and provided training and development consulting to enhance employee performance on new system. Developed change management and training strategy and plan based on adult learning theory utilizing a multimedia blended learning solution.
• Identified impacts of new system to accounting, payroll, data security, human resources, and travel and designed training to address these impacts. Partnered with testing and systems deployment groups to design, develop and manage the successful implementation and ongoing use of the training environment.
• Analyzed and reported the results of the training effort following each of five releases. Results included successful adoption of new system and streamlined business processes. Managed business process reengineering effort that streamlined operations and improved productivity.
• Developed new desk procedures, data entry requirements, and system documentation. Managed team of data entry staff and ensured the accuracy of the final product.
• Lucent Technologies. Developed a training strategy that improved the implementation of extensive business process, human resource policy, and information system changes for Lucent Technologies. Consulted to the company’s national training group and change teams, and prepared comprehensive learning strategy that emphasized new learning approaches and methods to reach 25,000 associates.
• Bristol-Myers Squibb. Designed, developed, and implemented the training and documentation initiatives required to support an order-to-cash reengineering and SAP implementation for Bristol-Myers Squibb. Facilitated instructor-led training and provided train-the-trainer instruction to clients for ongoing training classes. The documented methodology developed for this project by me and one other Price Waterhouse teammate became the operations guide for a new line of business for Price Waterhouse which ultimately was used on over 350 engagements.

Confidential, Alexandria, VA

2Research Scientist

Responsibilities:

• Federal Aviation Administration. Managed multi-task project for the Federal Aviation Administration (FAA). Conducted task analyses, developed classroom-training materials, and produced instructional videotapes that enhanced the effectiveness of aviation safety inspectors. Developed a media selection model for centralized and distributed instruction and training.
• Conducted job analysis and staffing allocation effort that increased productivity and reduced staffing costs for three technical job families. Developed and implemented a data collection methodology and a variety of data collection instruments including face-to-face interviews, job task surveys, training needs assessments, and observation. Conducted a training needs assessment for Coast Guard Electronics Technicians. Used results to develop required competencies and performance-based objectives for certification training.